All reviews for A-Plus Service Experts

Came to my rescue in the icy snow and still did their job . They were on time and efficient! The 2 guys that installed it names is Darryl and Dwayne H were very thorough ,knowledgeable and friendly! Great customer service!

Brian was amazing in selling me 2 new HVAC Systems. Duwayne and Darryl was amazing during the install. Very friendly, professional, and knowledgeable about their work. I feel so much better that I have 2 new HVAC systems and my family is safe and warm. Thank you God for answering my prayers by sending me good people to install our systems. I highly recommend using A-Plus especially Duwayne and Darryl.

Reggie and Carmela Miller

I’m so happy for Duwayne and Darrell or shall I say D&D (did a great deal) of professional work. Everything was exciting because they explained everything to me. When I asked about my water heater he told me how old it was and explained how a new one would work. I was impressed and David Perry was here and he made sure that we’d get a new one on Thursday. I’m so excited about everything and everyone who has worked with us. A-Plus has a great team of talented individuals who have been amazing to have in our home. Thank for Brian Perry for his leadership experience and expertise in the industry at the beginning of our journey. 5 Stars to
Brian Perry *****
Blanche and Clarence Allen
6325 foster street
District heights MD. 20747
I have to admit that A-plus sent me Duyawane and Anthony to install my water heater and they did a fantastic job. Just when I thought it couldn’t get better than before they installed another system and I was extremely impressed with their service. Thanks for your service and your expertise
The Allen Family @ 6325 foster Street District heights MD are so happy and they installed a new thermostat.
Furnace installed and AC unit installed

My heating is not working and temperatures are very low this weekend. I chose this company and booked them for a same day appointment between the hours of 8-12. Around 7pm the tech called me and said he would not be able to assist until 2 days from now. I wish they would have just been honest/ upfront about their schedule so that I could have found another option for my family.

I was scheduled to have my service yesterday from 4PM-8PM, nobody showed up. Then the guy called me around 9:25PM and said that he was working in D.C and apologized for it. Then told me he would check in tomorrow for a reschedule. It's still early so I may change my review, but as of right now I don't have a good first impression. It's hot upstairs where I work, even with the AC and I was hoping to at least get a diagnosis yesterday. I'm sure this business is great, but my first impression is not so great as of right now. I'm open to changing this review, but this is how I feel right now.

Salesman came to quote HVAC services and decided to use that time to demean his coworkers and ramble on about how he was the best salesman in the company. Quoted price was also significantly higher than other companies. I would not recommend.

I made an emergency request and confirmed via text and phone that I was on the books for the day / evening. I waited until midnight and no one showed up. When I called to check in, they said the technician must have gone home for the day.

No stars. These guys used to do a decent job, but recently I have been severely disappointed in service and trustworthiness. We had them or for regular maintenance on a service agreement we just started after moving to a new residence. We had had their service at a prior residence, and in that arrangement whenever they came out they replaced filters. Here they told us that was on us. Instead they wanted to book additional services, and as far as I could tell that was the only thing they did with the maintenance plan, sell us other services. Services they would never actually deliver.

They gave us two quotes, details aren't important, let's just say a low cost and a high cost option. Of course the high cost option was the better deal, so we took it. I wanted to book the appointment on a Saturday, so I could be home. They told me I needed to deposit 50% to reserve the weekend spot. Okey dokey.

The day comes, and they do about a third of what had been contemplated in the agreement. The tech tells me I have to call back to schedule the rest of the service, but that I also need to put more down for what's already been done. Fair enough, though pretty inconvenient and not what I agreed to.

I call corporate to reschedule the rest of the service, and they start to give me a quote. At though I haven't already paid a deposit. As though there's not already an agreement in place. I push back, explaining the situation. They put me on hold, then tell me they've scheduled it for the following day and the local office will reach out.

The next day, today, I still haven't heard from the local office. I call corporate again. They have nothing booked for me, just some notes. Can't reach the local office. But they're going to escalate, just hang on the line. They're transferring me. Only they transferred me to a voicemail.

At this point I'm really starting to doubt the credibility of this institution. I call back and the person who picked up doesn't even acknowledge me. They just keep repeating their name and asking if they can help me. Like a recording. So I hang up and try again.

Ar this point I've had it. I'm cancelling the whole thing and asking for a refund. The voice is back, and it seems she can hear me this time. She tells me someone is going to have to call me back. I explain I've missed faith in that, and I'll need action today. Another ten minute hold before I get an assistant manager who basically just says the same thing: nothing she can do, management will call me tomorrow.

So, a summary: underwhelming service, misleading sales, negligent scheduling, ineffective customer service, and and an inability to do the right thing. Run away from these guys.