Reviews of local pros in Auburn, Massachusetts

I had a pipe burst in my home and it flooded the cellar. My insurance company recommended Quality Contracting. And I'm glad I did. They are pros!!!! I had a great group experience with everyone of the employees. The office staff, the contractors were all great. They know what they are doing. They cleaned up every thing and replaced the floor, the electrical, and the plumbing. All in one company. I highly recommend Quality Contracting.
JH

Dave, the project manager was wonderful in contact right away gets an answer and gets back to you immediately so concerned about the job being done right very professional and very friendly. I also liked Mike he was a hard worker and very nice all of them very polite loved Jesus. He got me answers right away when I needed them and made sure everything was the way I wanted it came into my home with lots of respect all of them. I also loved Walter’s personality. He’s very friendly good people person can’t wait to work with him some more. He’s going to finish up the job. I also had a special liking to Hunter. He was very respectful, kind, polite, and genuinely a hard worker. He was so friendly to my daughter who was so upset because I was going to take her and leave, and she wanted to be with her new friends, they were all very polite to my very active little girl she doesn’t sit still, and she loves to make friends with everyone But Hunter stood out. He went the extra mile. He even left her a little treasure map because he put her baby at the end of the treasure Map that she left on the floor.
And all the men pitched in and even washed on my floor before they left. Cleaned up everything.
I would definitely hire them again for any project that I have in the future

Amazing team from start to finish

Not only was Christopher’s work excellent to the last detail, he was very professional, always alerting me every step of the way what the next step was going to be, informing me of what was next, and finishing the job promptly and efficiently. I would highly recommend. Additionally, Mike and Chris at the mitigation services were very courteous and did all the due diligence needed. The job was exceptional and they always kept me informed about everything. Thanks.

In 2020, we had a fire and the house had be rebuilt up from its framing. We had fire and smoke damage, water damage, mold removal, asbestos removal and to top it all off, wind damage from a tree falling on the driveway. We chose Quality Contracting because they had a good reputation with our insurance company.

From the beginning, I could always see that Quality workmen were proud of their craft and delivered solid professional work. As an ex-engineer, I truly appreciated their dedication to not cut corners.

The only fly in the ointment was the first project manager who was incompetent. Luckily for me, he left the company midway through the project and Jim Reinke took over.

Even though I knew that he was a busy man, he always returned my calls promptly and we marched through the ToDo list of items remaining. At the end one item remained.

The driveway, which was redone, was done poorly. By this time Quality had been paid in full and I was concerned that they had no incentive to stand by their 3 year warranty on all work. But I was proved pleasantly wrong. Jim came, saw and agreed that the driveway defects had to be fixed.. As I write this, the driveway has been repaired. Jim oversaw the work to ensure that it was done properly this time.

Thank you Jim Reinke and Quality Contracting. You have shown me that good, old-fashioned American dedication to quality is still alive and flourishing.

We highly recommend Quality Contracting without reservation. In May of 2022, we had a serious house fire which damaged our entire house. After doing some research, we chose Quality Contracting to do the restoration work.

We don’t have words to express the amazing job they did putting our home back together. Quality guided us through this project from start to finish. Throughout the process, we were struck by the caring and compassion exhibited by everyone with whom we had contact at Quality. They treated our home and belongings as if they were their own. How fortunate that Michael Bonnette was assigned to us as project manager. His attention to details, his ability to keep the project moving and his consistent availability made a very difficult situation much more manageable. Mike was also personable, a great problem solver and extremely detail oriented.

Under Mike’s supervision, Quality packed up and stored our salvageable belongings, and discarded everything that wasn’t to be saved. They were invaluable in their counsel to us in negotiating with the insurance company. Mike brought in people to rebuild whose work was outstanding. John Ellis, who was excellent, began as lead carpenter during the mitigation and structural rebuilding. Steve Henry took over for the remainder of the project. It’s hard to describe how much Steve and his assistant, Alex, cared about their work and about us. Steve not only followed the plan, he was also present and willing to suggest things that we found so useful and which enhanced the rebuild tremendously. The craftsmanship in rebuilding our home reflects so well, the name of the company. Using their patience, skills, knowledge and precision, they put our house back together and it is safe, sturdy and gorgeous! The Quality team showed up everyday, their sub-contractors were extremely reliable, materials were of the highest quality and here on time. To top it all off, they finished ahead of the anticipated timeline expressed by the insurance company.

We enthusiastically recommend Quality Contracting without hesitation.

Peggy and Larry Kohn

Water pipe leak; damage to over 5 areas; damage on two floors and basement.

Fast response, all workmen were respectful of us and our property. John, the project manager, was professional, patient, always available for questions and surprisingly sensitive to the reality that we were “invaded” by a group of strangers. No doubt that his attitude set the tone for a peaceful (if we can call it that), albeit necessary, tearing up of our ceiling, walls, rugs. Both he and each of the workmen helped make a horrible situation more tolerable.

Dave and his team were called by my insurance company to clean after a small kitchen fire we had at our home. From initial contact Dave showed extreme professionalism and empathy for my family’s current situation. Like most people who are met with a house fire, we were unable to prepare, leaving our house a mess. When Dave and his team were finished not only was my kitchen cleaned but my ENTIRE house was cleaned better than when we first moved it, legitimately!

I would say Quality lived up to their name, but that would be an understatement. They provided us with a fresh start that came from an unfortunate circumstance, and for that my family and I will be forever grateful!

Thanks Dave!

- Tim

I'd like to say that dealing with the Auburn Quality Contractors team has been the best experience I've encountered as of yet. The Manager, Dave and his assistant, Gio and their team have gone above and beyond for me during the mitigation process with the utmost respect, professionalism and quality of work ethic that I could have ever asked for.

I am a recent widow, and had a few things that needed to be removed from my house. They offered to help me out with these things, and made sure I was completely satisfied from beginning to end.

Everything was explained to me about the process, which made it so much easier and the quality of work was excellent.

I would definitely hire this crew for any project in the future and highly recommend this excellent team of professional contractors who care about the quality of work and also care about your feedback as well.

All in all a great experience, and would definitely hire them again.

When the team came out to finish our basement, they did a great job, and got it done in a timely manner. Thank you very much!

Couldn't be happier with the work Michael and Matt have done.
I also want to thank Gio who came to the house and explained step by step the repair process that Michael and Matt would be working on. They did everything that they could to reduce construction mess.
Both teams were pleasant and made an effort to keep the level of inconvenience to us as low as possible.

We had a pipe break which led to flooding in my daughters bedroom. It was awful coming home to find this.
My insurance company recommended Quality Contracting so I went with them and I’m very glad I did!
They are professional, dependable, very polite and courteous. They have a plan and keep you updated and informed. Very nice work and they clean up after themselves!
We are extremely pleased with the team at Quality and thankful for them.

David P coordinated the damage mitigation work to our house after a tree crushed the roof. Communication regarding scheduling was good. Over the course of several days, multiple repair crews arrived on time, were very polite and professional, and got the work done efficiently. We were very happy with their work.

I experienced severe water damage in my kitchen, laundry room, linen closet floor, and garage. My insurance company sent Quality Contracting out to assess the damage and they came within 24 hours. Dave and his assistant Gio worked quickly measuring the damages and explaining the remediation process to me. The team which arrived shortly afterwards, removed what was necessary and set up drying equipment to ensure the damage went no further. For the past two weeks, the mitigation team of Devon, Matt, Mike, and Hunter have worked quickly, efficiently, professionally, and thoroughly. They arrived on time every day and cleaned up and removed the debris at the end of the day. They were very polite and answered my questions and addressed any concerns that I had. Dave Persuitte was the mitigation manager and was always available to help with any questions about this project. I wholeheartedly recommend Quality Contracting for their work and attention. I trust them and their expertise.
The work has been completed and I couldn't be more pleased. The Project Manager/Estimator Walter Hewett was in control of all phases of the construction. I found him to be knowledgeable in all of the areas that needed to be repaired, and reassuring and patient in addressing all of my concerns during the project. Also, he was quick to reply to texts and phone messages.
The team of painters, plasterers, and floor installers that Mr. Hewett chose were first rate. They were detail-oriented, respected my property, and meticulous with their work. The quality of their work was excellent. Everything was in perfect order and immaculate when the work was completed, not a drop of paint or plaster anywhere !
I am extremely satisfied. Thank you to Mr. Hewett and his excellent team. Virginia Carmignani

Recently I had a small fire inside my house. After contacting my insurance company they sent Dave and his crews from Quality Contracting to come and clean the mess, clean the rugs and to repair the damage that was done. Dave and his crews did an outstanding job, were polite and courteous and did whatever was needed with no problems at all. Professionalism at its finest. Highly recommended.

Excellent Service! Great Communication & Follow along with quality workmanship. I highly recommend’.

Quality was notified by my insurance company to contact me due to a water pipe burst during that freezing spell in February..David was the lead and immediately contacted me and arranged to bring his crew and equipment to start the water abatement.
He kept me up to date with all details right up to when the place finally dried up. Noticing mold from the moisture he opened the walls and floors to continue the drying.
Guess what they discovered asbestos in my floor.
Immediately David went into action and got approval by the insurance company for this process.

What could have been a nightmare turned out to be efficient and as seamless as it could taking all worry from me.

Thank you David and Quality crew.
PS he even made arrangements to move my furniture from.the room to get the space empty for the work.

We experienced a water leak in our kitchen in July, and our insurance company required us to use Quality. The remediation was handled promptly, and David P communicated clearly and daily. However, when we tried to use Quality for the kitchen replacement, issues arose immediately. A new project manager, Walter, was assigned, and we faced a lack of communication, unclear pricing, and poor knowledge about their own company.

We were assured that Quality had a kitchen designer, but after months of requesting a meeting, we were informed they only had software to create designs and no actual designers. We hoped to have our kitchen ready before Thanksgiving but were then told it might be ready by New Year's. After a month of no communication, we found our own kitchen designer and requested pricing from Quality. The project manager showed up without the pricing and walked off when questioned.

Ultimately, Quality contracting dropped us, forcing us to start over with new contractors. Had we known this back in July, we might have had a kitchen by New Year's. Due to the shortage of contractors, we had to wait until May—almost a year—without a fully functional kitchen. Thanks, Quality!

Great service. My insurance company recommended them after a tree fell on my pool. They came out to assess it same day and were out to remove the tree the next day. They were fast and efficient. Would recommend to anyone who needs tree removal.

Working with this company was great and all aspects. The general contractor was amazing and very responsive. I would recommend company.

I had the pleasure of working with Quality Contracting after water damage in my home. Presently the work is in process. Everyone who has come to assess the damage and plan the repairs has been knowledgeable and professional. They are very organized and never leave a mess. They are respectful and explain everything. I feel that my repairs are in excellent hands. So far this has been ja 5 star process!

I want to add an update as my work has been completed. I was 100% satisfied with the work. Dave was helpful and communicative during the take down process and ensured minimal disruption. The workers were a pleasure. Walter was in charge of the construction and I was again 100% satisfied. Everyone came when they said they would, and they were also a pleasure to have in my home. Walter was always available by phone and always answered my questions (no matter how often I asked the same ones!). The finished work is beautiful! The most important thing to me was their availability. If Walter didn’t answer, he always called me back, and I did call Walter a lot! I highly recommend Quality Contracting. I will absolutely call them when I have another project, regardless how small.

I want to thank Dave P. and his mitigation team (Mike, Matt, Hunter, Antonio, Louis, Jamal, Gavin, Jesus, Griffin and Gio). I had a leak in my basement which caused mold and water damage. Quality Contracting was contacted by my insurance company to access the situation. They arrived within days and immediately resolved the mold issue. They returned to address the water damage and did everything they could to make my home livable. The communication I received from Dave and his team was exceptional. They are very professional, reliable, respectful and accommodating. My questions and concerns were always addressed. They went above and beyond to make this difficult time less stressful. It was truly a pleasure to work with everyone at Quality Contracting. This experience has reminded me that kind and helpful people still exist. I highly recommend Quality Contracting.