Constraction reviews in Ayer, Massachusetts

Excellent customer service. A quick response on the phone where I had immediate interaction and did not have to wait forever for someone to pick up or answer. A team of professionals were dispatched to my address to fix the problem in a very reasonable and timely fashion. The technicians were knowledgeable and informative as to what was happening and what needed to be fixed

Our air conditioning went down in a 85-90° week. TAG was able to send someone that day! A young technician named Mario came. He was prompt, friendly, professional. He fixed the problem and explained exactly what had happened and what he did to remedy the problem! As I told him at the time, if there was a 1-5 star rating, I would definitely give him at least 6! Can’t say enough good things about our experience.

No matter what the issue, the team at TAG Heating and Cooling are ready to help. The best at communicating from the Office managers through the apprentices and their Master plumbers, I am kept on top of timing and repair updates. We have an old home (118 year old) They know what to do and how to get things up and running smoothly with a minimum of down time.
Call TAG Heating and Cooling if you want it done right the first time.
BEST

Significant reliability issues.

Scheduled an appointment with them about two weeks in advance to install mini splits / Mass Save upgrades. On the morning of my appointment they called 90 min before my scheduled appointment to ask if they could arrive 45-60 min early. When I wasn’t available to meet them, they cancelled and rescheduled to the following week. Called them the morning of my appointment to confirm arrival and they said that they had no record of us scheduling an appointment. Took off work two different times to work around their schedule without even getting someone to show up at my house. I would avoid if you’re looking for a reliable company.

We have used TAG at our former home in Shirley and have continued with TAG here at our Lunenburg home. All services experienced over the years, every employee encountered for services, including office staff and the Chimney division shows the professionalism that the TAG Team provides to its customers! We used TAG for PM services on our mini-splits for the first time and services provided by Mario were outstanding both in service, clean-up and response to our questions! Highly recommend TAG and it incredible TEAM for any services they provide! Fred & Bev S

Review TAG Cooling & Heating

They are busy but were able to fit me for a quote. The same day, I was able to have it and accepted them to do the work for the following reasons:

They were realistic and were able to integrate our new system with the current HTP WH
The new boiler was the deal breaker, and we have now installed a new system in our house & we are happy with it.
TAG Cooling & Heating's responsiveness is commendable. They take action immediately and are a pleasure to work with on a major project. Even if you have a few observations, they are quick to address them, ensuring a smooth process for you.

I will recommend them to anyone in the area.

TAG recently replaced our air conditioning system. The entire process, from initial consultation to final installation, was handled with professionalism and expertise. They ensured we were informed of all our options, and which one was the best option.

The installation team was punctual, courteous and respectful of our home.

TAG has serviced both our gas and air conditioning systems for years. Our experience with them has been very good.

I would recommend TAG to anyone in need of HVAC services.

Cannot recommend TAG enough for fireplace/chimney work. They weren’t the cheapest bid but absolutely no regrets. Fireplace had a permanent creosote/smoky smell after a fire. Jon did a thorough inspection (after another company said there were no issues) and pointed out all the reasons we had the smell. Promised me that his work would fix it and it 100% did. Jon and his crew (Jason & Jack) were in our house everyday for 2-3 weeks and were a pleasure to have. Very respectable, did their best to make their presence feel minimal, great at explaining where they were in the process, & accommodating of last second changes to the design plans. 10/10 would hire again. Thanks Jon, Jason, & Jack!