House Cleaning reviews in Boston, Massachusetts

We had gotten way too busy and had let our apartment get a little messier than we would have liked. We hired the crew to do a deep clean and they did an awesome job!!

Very detail oriented & efficient. This is our second booking with this company and we will definitely book again!

The team really did an amazing job with the deep clean to my apartment. I definitely will be booking again at some point towards the end of the summer.

Phenomenal! I can't say enough great things about my experience with Dapper Cleaning. We may have and the floors are like new when they are done.

Amazing cleaners and they have done a great job at my house. Really appreciated the effort and reasonable prices.

I needed a deep clean for a family party I was having and the girls did an amazing job! They left my apartment absolutely spotless, I’ll definitely be booking with Dapper again!

These guys did an amazing job with my move-out cleaning! My oven was in pretty bad shape and now it looks brand new. I couldn’t be happier with the results!

Contacted Dapper Cleaning Services to sign up for their routine cleaning service after being referred to by a friend. They did not disappoint at all. I was completely satisfied with the cleaning and have recommended them to friends and family.

Derek runs a solid cleaning service. Professional, reliable, and detail-oriented — you can tell he cares about his clients and his team. If you’re looking for a service that delivers consistently, Derek’s company is a great choice.

Dapper Cleaning showed up right on time for my move-out clean and did an amazing job! Everything was spotless and ready for inspection. Super reliable and great quality work! Highly recommend them

Bueno

The best cleaning company ever!!!

They were great!!! I honestly thought it would take them ~2 hours to clean my apartment and it ended up taking under an hour. They were sweet, on time, and efficient. My apartment looks brand new!

I have used Merry Maids Boston many times after being let down by other cleaning companies in the past. Merry Maids Boston does a terrific job. They are dependable, consistent and make our condominium look brand new every time.

For an expensive "deep clean" this was very disappointing. This is the type of cleaning service that wipes down your countertops and sprays a bunch of lemon fragrance but doesn't actually deep clean anything. 2/10 cleaning and they were also 2 hours late. I do not recommend and will not be using again.

I had Merry Maids come for one cleaning to my house. The cleaning was great until I came home and realized that they threw out boxes in my room, one of which that was open and had a 280 dollar dress inside. The maids threw out multiple boxes in my room, without checking that one had a dress inside that I was intending to return. Upon realizing this and calling the company, I spoke with a man who cut me off almost immediately as I was explaining my situation, told me that throwing boxes out was "not in the practice" of the company, and that I was mistaken. Incredibly rude. They told me there was nothing they could do for me and that there was no way they threw out my dress. Incredibly disrespectful. Will NOT be using this service again.

This company is legit! I walked into my house and was welcomed by such an amazing smell. The house was clean top to bottom, couldn’t believe it. They totally exceeded my expectations and I recommend them to anybody looking for a clean of any level. It was extremely affordable and the quality is unbeatable. Thank you so much!!

I just called for a quote on a 3 bed 3 bath townhouse in Hyde park. They told me although they are a boston based company that they would not service Hyde park or Jamaica Plain. How are you a boston based company that refuses to service parts of Boston???

10000% never using this service again

The cleaning itself wasn’t bad aside from breaking a few things over the course of a year (glass work awards) but the real issue I had was them charging my card extra without notifying me

I looked at my card and the last 3 cleanings they charged $50 extra on each cleaning without any notification.

Very sketchy for a company to just increase charges without telling the customers. I addressed it with the back office and was yelled at by someone on their team as if it was my fault.

Do NOT recommend unless you want to keep an eye on your charges weekly and dispute extra charges

Man was very rude on phone; confrontational; do not book; I had just called back because an unknown number had called several times and the man was so rude when I just said service wasn’t needed anymore. Rudely just saying “why did you call back then?!??”
Like dude…it’s a business…why are you in this industry if you can’t handle some phone calls…
Edit:
A voice message of garble was left.
There was no way of knowing it was a personal cell.
I was not the one that hung up.
I said not one rude thing. After I realized what the number was I politely indicated that I no longer needed the service and would have left it at that had it not been for the confrontation after.
And based on these other reviews, it seems you will not responsibility for your own tone or actions, based on the words about paying customers & potential ones

After being warned this would happen, it happened, some very unprofessional and disrespectful phone etiquette on the other side of the line. Existing, potential, canceling, and declining customers deserve the same positive attitude from customer service. The Angie's List reviews seemed good, so maybe this is just a situation of occasional "bad apple" behavior. Regardless, this poor behavior happened, and, honestly, it makes me sad to bear witness to it. Next time, I'd highly recommend whoever was on the other side of that call to layoff the terminal man-baby energy. It's just common sense.