House Cleaning reviews in Boston, Massachusetts

This experience has been absurd. So the cleaners were 30 minutes late, and my plan was to leave while they were here so I made plans. They were 30 minutes late so I just called the office to see if they had any idea when they might arrive. The man who answered the phone completely lost it at me. He started yelling at me on the phone and screaming at me in my ear. Now, I’m sure he’ll completely deny this of course if he sees this and blame me just like he did in the phone when I called him out for doing this, but nothing I can do there.

And then after they came, I turned on my disposal and heard these horrible clanging noises and explosion. I checked the disposal and they knocked a metal measuring shot glass into the disposal. This completely destroyed my disposal. I know I wasn’t the one to knock it into the disposal, and I ALSO know this because I set up a camera and saw it happen afterwards. Genuinely baffled by this. Not sure how you don’t notice that happen in the moment.

The cleaning itself wasn’t even good. I still had several spots in my apartment that were dirty and I had to clean after. My apartment is tiny, it just isn’t much to clean or miss these many spots.

Horrible service, do NOT recommend in anyway. Can’t wait to see the person respond to this and somehow blame me like they seemed to in the other replies and like they did on the phone.

I'm so glad I looked at the review's first. This sounds like a nightmare.

And the response from them is that if we come in and as dirty than what we think it is we going to charge you more what kind of company is this?
This is what I call a SHARK 🦈🦈🦈🦈.

I CAN JUST IMAGINE HOW MUCH THEY CHARGE YOU TO DO A WHOLE HOUSE. 🤔🤔

DO NOT BOOK. Booked a 2bd 2ba apartment move-out cleaning, but they did not complete basic cleaning of multiple surfaces (photos are post "cleaning"). Upon notifying the manager of these issues, I was asked to pay for an additional cleaning, and then subsequently threatened for complaining. Not only poorly operated and managed, but rude, unprofessional, and terrible customer service. You will regret booking this service, go with literally any other cleaning service.

TRUST THE REVIEWS, $280 for 1 cleaner in a 2 bed/ 2 bath house, ridiculous. They ask you to rate how dirty your apartment is, then they arrive and tell you it's dirtier than they thought, and try to upcharge you, threatening to not be able to clean entire house given how dirty it is. They ask for no photos prior, give you no confirmation on when the cleaners will arrive, cost, and details on the cleaning. $

AVOID this service.

We paid almost $300 for a 3-bedroom, 1-bathroom cleaning, and the results were terrible. The floors, kitchen surfaces, mirrors, radiators, and bathroom were left virtually untouched (see photos).

The issues started when the owner/manager called last minute to reschedule our original appointment. After the cleaning, we immediately reached out with calls, texts, and photos showing how poorly the job was done. Instead of taking responsibility, the owner made excuses and insisted on coming to the apartment to ‘inspect’ it. When he arrived, he became defensive and even somewhat aggressive with me. I was alone at the apartment with my boyfriend on FaceTime, and he had to step in because of how the owner was speaking to me.

We walked through the apartment and showed him multiple areas that were clearly not cleaned. In the bathroom, he even said that if we wanted the tubs cleaned properly, it would cost an extra $50—even though that should have been included in the original price. We agreed on a list of areas to be re-cleaned, but when I texted him afterward to confirm, he denied most of what we had just discussed and responded in a very unprofessional way.

The cleaners did come back, but only stayed for about 35 minutes and addressed just one item from the list.

Overall, this business was unprofessional, dishonest, and felt like a waste of time and money. The quality of cleaning was awful, the owner was rude and aggressive, and the entire experience was stressful and disappointing. Save your money and avoid this service.

They came on time and even called me ahead of time to notify me. Very Kind and great cleaning..:)

Driss was wonderful. He was prompt, polite, friendly and responsive. He did a fabulous job cleaning my carpets and furniture. He’s very kind and a hard worker. I highly recommend him and I will use him again in the future. Thank you Driss.

Carlos and Carolina did an amazing job. Moved into a dirty apt for school, they accommodated for next-day cleaning, and they made my apartment livable.

I was extremely impressed by the outstanding job the cleaner did. A walkthrough was done with the customer (me) before leaving to make sure the work was acceptable; very impressive!

Very friendly cleaners and good prices. I will be booking again for sure.

Wow! I can’t recommend this company enough. They did such a thorough deep clean for us. They have an amazing attention to detail, and they are truly wonderful people. They’re so nice. I put in a lot of quotes and the reason went with them is because they responded to me within one minute. They did a fantastic job!

Fenway Cleaners was absolutely excellent! They made our place spotless.

I booked a deep cleaning and the cleaners did a fabulous job in my one bedroom apartment. I definitely recommend Fenway Cleaning.

The team did an excellent job, arrived on time were thorough and responsive to my requests. Communication with the scheduler was also very good throughout. I will definitely use Fenway Cleaning Services again!

This is a great company with really great employees. They did a great job with my apartment.

Fenway Cleaning Services was fantastic! My apartment is spotless and it was so easy to work with them. They took the time to understand what we were looking for and did a great job.

They were really good. The team of 4 people were quick enough to clean my 6b 6.5b apartment.

Great work by Carlos and team!!

Fenway was wonderful. We booked last minute and they were able to send someone right away. We're very happy with their work.

Great experience from start to finish! Driss was so helpful scheduling the cleaning, I received updates on the appointment, and o also received a follow-up call to ensure I was satisfied with the cleaning. Mara, our cleaner, was so nice, and she cleaned the apartment expertly! She kept me updated on how long it would take to clean and when she would be finished. This was a terrific service from start to finish. We will definitely use them again! Thank you, Driss and Mara!

Carlos and Carolina did an excellent job cleaning my apartment. Everything was spotless, well-organized, and done with great care. Highly recommend their services!

Great cleaners! Did an amazing Job with the house cleaning and were incredibly kind, patient, and professional as the scope and schedule of my job changed. Great communication as well, which was so helpful as someone who was coordinating from out of state.