All reviews for Atlantic-Pratt Energy

Good and reliable service. Thanks to the staff of Atlantic-Pratt.

Tech arrived on time was professional , quick & frie

Great job thank you people very much for all you do for the Johnson’s

We had a old oil tank in the cellar that was leaking oil in our 1920's Quincy house. Joe at Atlantic Pratt came days after I called and he and his crew removed the old tank. Due to the age of the house and the narrow steps, they had to cut the tank in half to remove it. They then installed a new, smaller tank that was best for our situation. This was all done in one day! The next day we received our oil delivery (kind of a high rate, hence the 4 stars) but we are so happy with the attentiveness Joe gave us and the quick response!

Fine company which we inherited from the previous family when we moved to Milton couple years back.
Haven't had any reason really to complain,. whatever, what do I know about oil/energy companies, right? I just want my house warm and comfortable which is a service that they provide.
Easy to schedule maintenance checks, responsive staff, friendly and seem attentive and knowledgable....all good things, but I suppose (and I seldom go to the trouble of writing reviews because, well, who really cares....but I was asked to so here I am)....my biggest gripe with this company is how they conduct payment for services. If THEY do not get a check on time (which once you put in the mail is totally out of ones hand), they are not above nickel and dimming their customers and adding little aggravating fees/penalties.
Perfect example: got a bill for some sort of contract with the company (good luck finding particulars about this contract agreement on their website, had to call them to get an explanation) and had to pay it by a certain date, couple hundred bucks. Fine, whatever. Couple weeks passed and I finally got around to writing the check and putting it in the mail. Perhaps it was slow mail service and the check did not get to them until it was past due, but I literally got a bill IN THE MAIL from Atlantic PRATT for $3.45 as a penalty...seriously? Pretty absurd. Confusing why online payment is not a service they offer to their customers. Again, perhaps this is standard practice for area oil companies, but my only experience has been with Atlantic Pratt so I can only speak to it.
They are good at coming and filling our oil tank when it requires it, particularly during the winter months, but they showed up late summer unannounced to fill the tank and suddenly I had a bill for $350+ to deal with at a time I did not necessarily want my tank to be filled. Again, Atlantic Pratt, perhaps communicating with your customers as a courtesy might be a good thing, provide an option (at least for the initial filling) so one can kind of prepare for the bill. How difficult can this possibly be via email?
Look, its a fine local company and just recently had a technician come out to give us an annual check up and he was terrific and they do good work, but the lack on online services and the little penalties has me aggrieved but, what the hell, who really cares, right?! If you read this much, you must!

I recently reach out to Atlantic Pratt oil regarding their delivery services and price, especially (for me) in light of significant order I was considering a loyal customer. Unfortunately, my experience with their service has been quite disappointing.
I called four times to inquire about the reason behind their pricing, which I found to be considerably high than that of other competitors in the market. During all my calls, I was assure that the owner would call me back to discuss my concern, but I never received that call. This lack of follow through added to my frustration, leaving my question unanswered.
Additionally, the pricing for the services offered seemed excessively high, particularly given my status as a loyal customer. I expected more transparency and support, especially for me what I consider dealing with a large order.
Over all I had a great work relations with this company, but lately my experience with Atlantic Pratt oil Company services has been unsatisfactory and disappointing. The lack of communication and clarity regarding pricing has led me to reconsider my future business with them. I hope they can improve their customer service and responsiveness, as it is critical to retaining loyal customers. Until then, I am inclined to explore other option.

I ran out of oil and called to see if they would do an emergency delivery. I am not a current customer. The man Kieth I spoke with gave me an attitude and asked why I didn't call my reg service, and they do deliveries only for customers. If he wasn't so rude maybe he would have had another one. I wouldn't recommend this place to anyone.

When I moved into my apartment last year, my landlord provided the name of this company in an attempt to be helpful as I'd never lived anywhere with heating oil before. I used them. They came out to prime the tank / do an inspection on my landlord's dime. The guy who came was friendly enough, but as he climbed around in the basement, he exposed half of his rear end... not super professional. They didn't ask me how much oil I wanted the first time, and instead went ahead and filled the tank (nearly $800). They also overcharged me the first time, going over what they had quoted as the price per gallon. Instead of refunding me the overage, they put a credit on my account. Not the best, but fine. The second time they filled the tank, they left me a bill in the mailbox. I admittedly totally forgot about it (because who relies on paper billing anymore?! and they had my credit card on file that I used the first time; I assume they'd just use that again) and when I called to sort it out, the lady was rude to me as usual (I had talked to her several times before b/c you can't schedule or pay online, you have to call for everything). She asked me if I wanted to close my account and I said, might as well b/c my landlord was planning to convert to floorboard gas heat over the summer. She asked me why and I said I don't know, it's not my decision. She told me if I just paid a portion of the bill, that would be fine and we could avoid small claims court. I said no worries at all, that I'd sent at least $100 right away the rest of the balance ASAP when I got paid again. I apologized for my latency and lack of attention. We then got off the phone and she immediately called my landlord since they had his number on file (on HIS account, NOT mine, but obviously same address), gave him a huge guilt trip about not giving them business anymore b/c of the conversion, AND told him I hadn't paid my bill! She told him how much I owed and threatened that they could put a lean on the house in his name. HE IS NOT LISTED ON MY ACCOUNT. This was a TOTAL violation of my privacy. I then had to have an extremely awkward conversation about finances with my landlord in which he expressed he was fearful that there would be a lean put on the house and was very nervous. I paid the $500-something balance in full a few days later, as I would have anyway... But I will NEVERRRRR purchase from this company again.