Appliance Repair reviews in Burlington, Massachusetts

professional and relayed everything in a easy to understand .

Thanks

Technician was friendly, knowledgeable and a great communicator

Appointment was delayed 4 times with no explanation or communication, and when I called the help number I was not given any helpful information but rather promised follow up that never came. The job took over a month to complete. Additionally, I was overcharged for the service. When the job finally got done the cost was $20 less than I paid to book the job, and I've gotten no indication of a refund.

1st time using Sears Appliance Repair&all went well. Dan, service guy, found the fridge fan was bad &, I had both the fridge & freezer temps well below normal temps to companste for the warm fridge temp, which caused condensation to freeze & not drain. The fan panel was replaced after ice melted & drain flowing system is working correctly. Dan is personable and competent in doing job.

Arben came to fix the ice built up behind the freezer. He replaced the needed part and explained the cause of the ice built up. He set up the area before the work and cleaned up well after the work. He took the not needed part away, saving me a trip to UPS.

Arben is polite, efficient, and professional. Thank you!

The technician did a great repair. We are only disappointed that we had to wait 4 weeks for this repair which is a corporate issue. Sears needs to do a better job of turn around time for repair work. In all our 30 years as a client, we have never seen such poor gaps in service.

The technician dint clean up and take away old parts. Were left for us to clean up.

While the repair was performed professionally, I was taken aback by a $50 fee for "Clean and Maintain Service," which involved vacuuming lint, while leaving a trail of it in the room and dumping it into my trash bin.

Repaired a very old outdoor deck gas grill. Very knowledgeable and competent. Nice guy.

I don’t like the fact that I could not get an estimate of how much it would cost to fix my washer door latch. I provided you with the part number, texted pictures of the washer door and latch and stated what the problem was. After confirming by phone conversation and text the time of his visit, I got another text telling me that if I did not confirm my appointment would be cancelled! As a result when the repair man came and told me it would be over $400 to install a $100 door latch I was shocked, needless to say I did not get the machine fixed by your employee! Robbery! However, the repair man would get five stars for his courtesy, kindness and understanding of how upset I was during his visit.

I was told there was no issue with the refrigerator even though it is quite obvious that one door no longer closes appropriately as compared to the other door. My suspicion is that the problem is inside the door and is not something the technician is not trained to deal with in the field . Bottom line it cost me $129 for nothing. Add to the experience my appointment was scheduled for 8 am to 12 noon..technician showed up at 4:30..total wasted day and I had to pay for it

Fednel with Sears services repaired my refrigerator with the utmost professionalism. He quickly identified the issue and was able to repair on the spot as he had all of the parts necessary. His work was flawless and neat.The cost was affordable… problem solved!

So there is no location repair here in the Mall it like bogus locate search bate for those searching for appliance repair.

Stephen was amazing! He took the time to clearly explain the issues and the necessary parts to get my mower running. He promptly prepared and presented me a quote & explained the next steps.

Professional and efficient. Very pleased with the service provided.

Timely, efficient, effective. Very cordial and personable. Got the job done! Excellent service!

Jamie and Joseph were professional quick and knowledgeable about my range.

The technician did a fine job fixing the refrigerator, but the scheduling process was frustrating. My appointment was changed three times, either during the appointment window or after it had expired, with no warning. It was impossible to get in touch with a live agent for assistance, as your phone system doesn't allow it, and there is no option to chat with a live person. Let me emphasize: my appointment was canceled three times without any notice. Although the tech did a good job when he finally arrived, I wasted hours of valuable time that could have been avoided. Unless you can prove that my experience was an outlier in the quality of service you provide, I will never recommend your company to anyone. Please do better.

Fednel was great. Gave the fridge a great check-up, and fixed the grate. Earlier in the day, I received a call from a young woman from SEARS who wanted to explain how I can could save a bit of money from the $150.00 charge for today’s service. I explained that I had a service warranty and did not have to pay for the service today. She said to hold and she would try to find that info, but after 3 minutes, my call was disconnected. I had to call back the 1-800 number I had called to make this appointment, explain this issue, and he found/knew I had the service warranty, and said he would try to explain that to the woman who called to tell me how to save some money on this service charge today. Fix this issue!

Pleasant technician who got the job done in a timely manner so we can get back to doing our laundry. Thank you!

My experience was very positive both of the technicians vonzelle who came to
Analyze the problem and today the gentleman did a fabulous job. They were pleasant and I believe did the work needed.