All reviews for Wayne's Drains

Drivers seem to have a problem with road raging

So sorry I every called this place. Cracked one of my double sinks after snaking out the one next to it. Immediately tried to place the blame on the plumber that put the sink in approx. 7 years ago! Took no responsibility. Now waiting for a reply, call daily, told they will call back, emailed, no response. Really, poor customer service. I guess they don't value their reputation. Do not use Wayne's Drains.

Quick to charge a "service fee", even if the provided service did not match the original request.

To be more specific, I requested the service of a "jet truck", to clear out a clogged drain. Not only did they not send the "jet truck", but told me they wouldn't (after their guy visited the property), and still charged me the service fee.

Would not recommend.

Would not recommend this company, very unprofessional on the phone and cannot seem to schedule anyone to help me with my project. Use someone else!

In response to the owners reply, your company needs to work on its professionalism on the phone and in the field. I called multiple times in the week to schedule your tech and was told they would call me back later in the day to schedule (never happened) Also your tech never went back on site (I spoke with him on the phone and he said that he wasn't going to make it out because he didn't have the correct equipment and didn't want to waste the trip (which he had notes from your last visit that states what he should need so why didn't he have the correct equipment?), so how was he even able to determine that he couldn't find the man hole? This literally was going to be the easiest job for your company because they already did it last year.

Despite what they say on their website, they DO NOT provide emergency 24/7 services. Called around 3 pm today for a severely clogged dishwasher drain and asked if they can come and check it ASAP. Heard back that the earliest they can come is Friday morning, which is in two days from now. Tried to explain our situation (we are traveling for the Thanksgiving break) - to no avail. I booked the appointment anyway, but was able to find someone who can come before Friday. Called back to cancel - as of 4:45 pm, nobody answers the phone.
Bottom line: sloppy customer service, misleading information on the website. So sad that such irresponsible businesses survive and thrive at the expense of people in need.

They came out and used a lighter auger than they should have and didn't snake far enough, despite my advice. The drain clogged up again within the 30-day warranty. The person I spoke to about it said they would come out and fix it at no additional charge because it was covered by the 30-day warranty. But then we still got a bill for $295 afterwards. Had to go back and forth with their admin and they eventually removed the charge.

2 years later we received an invoice for the same $295 bill. 2 years later! That seems sketchy to me. I don't know if they're intentionally trying to get money out of old customers or they're just disorganized, but either way, not going back to this company.

This Company deserves zero stars they never show up when they say they’re gonna and then when they show up they bail on 1 million square-foot commercial business and then they say they don’t care if we discontinue using their services any longer pretty shitty way to run a business I wouldn’t use these guys if they were the last drain cleaners on earth.

Horrible service by horrible technicians. Called them over for annual septic tank inspection we had Mark come over. He told us that we needed to call a plumber to get “access”. We called the the plumber and tried to explain but he could not understand. We asked Mark to explain the situation and he said he needed to leave and did not have time to talk to plumber. All we wanted was him to explain the situation to plumber so that we can fix it but he just drove away. Extremely disappointed. Will recommend every one to stay away.