Reviews of local pros in Canton, Massachusetts

Extremely Unprofessional and Avoid at All Costs

Green Energy Mechanical has been one of the most frustrating companies I’ve ever dealt with. They were the original installers of the central AC in our home, so when the system failed, we contacted them to diagnose the issue. They identified several failed parts and quoted us for the labor to fix it, requiring a 50% deposit upfront. We paid — but the service never happened.

I had to call every single week just to get an update. Larry kept giving excuse after excuse and making promise after promise, but nothing ever moved forward. His repeated apologies meant nothing because what we needed was an actual solution, not months of empty words.

After getting nowhere, I requested a refund of the deposit and reached out to Chris, the tech who diagnosed our system. He told me the parts weren’t under warranty, even though they absolutely were. I provided proof, which he asked me to email — and then he simply ignored me. When I followed up by text, he claimed he needed to speak with his boss… and then the ghosting started again. Same story, no action.

This company refused to work with the manufacturer, ignored warranty information, took a deposit for work they never performed, and wasted months of our time with zero accountability. The lack of professionalism is unbelievable.

Save yourself the frustration — stay far away from Green Energy Mechanical and take your business elsewhere.

Khalil did an excellent diagnostic job. He was respectful and thorough in his planning. He was able to coordinate an repair as needed. Overall he would come highly rated.

Tony from Green Energy came by to do our heating system checkup, which they installed a year ago. He was very professional, thorough and a pleasure to deal with. He answered our questions and explained how our system was working in plain language. Very happy with the installation and service so far so I highly recommend Green Energy.

Heat went out on a cold day. They came with two techs that did not have any knowledge of how a system worked. They just kept talking to their boss all day on the “slack” line & taking pictures. After 5 hours of sitting around doing nothing. The boss called me and quoted an entirely new system replacement. Price range from 16k-32k. Had a friend come by for a second opinion the next day. He replaced a nozzle for $100 and my system works great. Don’t use this company. They are either incompetent or scammers.

My husband & I were having problems with our mini-splits & called Green Energy for repair & advice. The first day Byron, a technician came out & worked for hours trying to determine the issue. A second technician, Mohamed came out a few days later. Unfortunately, our outside unit is beyond repair. We made the decision to replace it & were assisted in person & on the telephone. We are very happy to leave an excellent review. The technicians, telephone personnel & management have gone above & beyond helping us. Thank you. Sincerely, The Miller's

Tom S from green energy mechanical gets my highest recommendation. Could not have been nicer or more efficient. Work was fast and well done. Great work on tub/shower ,bathroom sink and kitchen sink. Walked us thru work when complete. Removed all trash and old parts when complete. I think both areas might have been cleaner when he finished. If you chose to use green energy I would recommend requesting Tom

⭐️ 1 Star – Completely Unacceptable and Unprofessional

I had an appointment scheduled with Green Energy Mechanical HVAC after speaking with a representative who assured me they would come out first thing in the morning to take care of an urgent issue. They were unable to come the day prior, so this was already a rescheduled visit.

The technician arrived at the property and then told me he could not find parking and that if parking wasn’t available, the appointment would need to be canceled or rescheduled. I immediately called the office to explain the situation. I was told they could move the appointment to the following day — which makes no sense, as the snow would still be present and the same parking issue would exist.

I explained that I have two small children in the home, one of whom has autism, and that temperatures on two floors of my house were dropping toward 60 degrees while it was around 10 degrees outside. This is not a minor inconvenience — this is a winter emergency.

After placing me on hold to speak with a manager, the office called back and informed me that they were canceling the appointment entirely and would not be servicing me at all.

In the middle of winter, abandoning a family with young children and failing HVAC because of parking is beyond unacceptable. The lack of professionalism, accountability, and basic human consideration was shocking. This is by far the worst customer service experience I have ever had, and I would strongly caution anyone against relying on this company when it actually matters.

Irvin is the BEST! I cannot recommend Green Energy enough. From the moment Irvin arrived, he was friendly, professional, and knowledgeable. He took the time to thoroughly inspect our furnace, explain the issues in detail, and walk us through multiple options to address the problem.

The level of customer service truly exceeded my expectations. It’s rare to find someone who is professional, personable, and trustworthy all in one. Because of this experience, I have full confidence in both Irvin and Green Energy, and I look forward to continuing to work with them for all of our HVAC needs in the future.

I have been using Green Mechanical for over 10 years. The company’s technicians have always been great. Today Chelsea came to do the yearly service on the heating system. She was on time, efficient, went over details regarding the work being done and any work that I may need to consider in the future. Not only was she great at her job, she was a pleasure of a person. Another great experience with Green Energy Mechanical.

We've been using Green Energy for over 2 years, for HVAC maintenance work, along with service visits as needed. Everything went very smoothly from start to finish. Scheduling was easy and flexible, technicians arrived on time, were knowledgeable, polite, and explained everything clearly. Manager was involved during decision time. Very satisfied with the overall service and professionalism. Definitely recommend.

I called Green Energy AC Heating and Plumbing after work when our heat suddenly stopped in the middle of a cold week.
I had searched for ac repair near me and decided to try them because of all the good reviews I saw online.
From the first phone call the office staff was friendly, patient and quick to get me on the schedule.
They were able to send a technician out the very next morning which felt fast compared to other companies I called before.
The tech arrived on time, put shoe covers on without being asked and introduced himself clearly.
He explained what he was checking as he went through the furnace and thermostat so I never felt in the dark.
Within an hour the system was running again and the house started to warm up.
Before charging me he walked me through what he fixed, what might need attention in the future and what was optional instead of pushing a big replacement right away.
The price was fair for the amount of work and parts and there were no surprise add ons at the end.
While he was here he also answered a few questions I had about future water heater installation and some plumbing services near me that we might need for an upcoming bathroom project.
It was clear that this company handles both heating and plumbing every day and that they know older New England houses like mine.
The whole visit felt professional but still down to earth which made it much less stressful.
Based on this experience I would not hesitate to call them again the next time I need an hvac contractor near me.
I am glad I chose Green Energy and I will be back as a repeat customer.

First of all, since my initial phone call yesterday, my experience has been terrific.
People answer the phone ".... How can I make you smile today?"
Intake process was thorough, and efficient.
I asked for a first thing in the morning visit, and got one. Next day!
I asked for a heads up text with an ETA the next morning, and got one.
Tony, my technician, gave me a call 15 minutes before his arrival to let me know more precisely.
I've been in the building and remodeling business for almost 50 years. I can tell the difference between people who work for a paycheck, and people who love what they do.
Tony loves what he does! Besides being prompt, and congenial, he really knows his stuff. He was thoughtful, methodical, and went beyond a simple take-things-for-granted approach. He really wanted to know the root of my tricky heating issue.

If I could give 10 Stars to Tony, I would! He leads with honesty, integrity, and genuine skill. I hope I don't need more work on my heating system, but if I did, I would not hesitate to call.

Finding excellent HVAC people is tricky these days. I feel like I won the lottery.

My (very old) water heater started leaking, I gave these guys a call. They weren't able to send someone the same day, but sent a tech (Byron) the very next morning. He was prompt and professional, and walked me through all my options. After that, another tech was able to come later in the day to execute the plan. Paul did the bulk of the plumbing work and Tigga did some electrical work to add a whole house smart shutoff, which I decided to do as part of the same job. Tigga wasn't there long but did a good job explaining that he was going to tap into an existing circuit for a new outlet, so if power is lost I would know about it. I had decided to replace both of my water heaters. Paul spend the whole day doing that, including changing the location of one. He was professional and knowledgable, and his work looks clean and solid. He also did a great job cleaning up afterwards. Overall it was a great experience from start to finish, I would recommend any of these techs and would recommend Green Energy in general!

My experience with Logan from Green Engery was a God send knowledgeable patience detailed listen explain make sure customer understands extremely mathacal as a senior 😊 he took extra time with me great friendly attitude. He was the answered to our prayers since December we've been with issues. Thank Logan happy to have met you! Golden Stars you're one of the best. Blessings if we have issues again you're the man for us. Green Enegry you hav a Gem.

My service appointment was a great experience. The technician Irvin Andrade was very knowledgeable with my system and gave me great information on how to maintain the entire system and keep it up and running properly. Not only did he maintenance it and clear the error code I was receiving, but he also cleaned the entire system and it looks spotless!

I'll keep this short. Technician spent all day trying to troubleshoot a heat zone issue. Couldn't figure it out and left, stating someone else from the company would look. Left ball valve closed which locked out my boiler. Tried to call them and got 'Andy' the friendly AI agent instead. I should mention this was the third attempt to service my house as the first one was cancelled for unknown reason and the second cancelled because one of their techs hit an ambulance (?!). Had to wait days before another tech came, he spent exactly 3 minutes looking at the system and manually flipped the zone valve switch and said it's needs to be replaced, then suggested I work with him independently (I assume because the company overcharges and underpays their staff and relies on AI for customer support). Buyer beware, but holy smokes can I not recommend this company less. Update: In response to owner reply, show your texts all you want, conversation happened on site so of course they said that. Either way I'm still out of $$$ and your company is still sub par at best. You had every chance to fix this but ignored me so here is the review. Believe what you want folks.

Green Energy helped me put up a new furnace last December. My experience with Brenda over the phone to help me schedule appointments and coordinate with Sales and Operation teams were great! I was also very impressed by the Field Tech team (Tony, Wai Tai, Vendrek, and Derek - they strived and worked so hard together to make sure my family could have a warm winter). All the field technicians were working as a great team providing robust services with multiple visits to rectify the installation problems along with good coordination of admin and tech team under the direction of owner and management to ensure delivery & customer service satisfaction. Although there were some unexpected challenges with critical technical issues throughout the process to get my new furnace up and running, I would like to give Green Energy a Five-Star review.