All reviews for Alliance Express

I have been with this oil service since 1976 and wouldn't be a customer for this long if they did not provide exceptional service. Veronica was pleasant and answered my question without hesitation and asked if I needed anything else which I did not. I even spoke with the delivery man today as well as I happened to be outside when he came and he was pleasant and we had a nice chat for a few minutes . I will no doubt continue with this company, great service, great payment and plan options to meet my needs. Thank you all at HOP!

We have been a loyal customer of Alliance.Express dating back to when it was Brown's Oil in 1965. The service we receive is second to none. We recommend Alliance Express very highly.

I have been a customer for many years. I must say whenever I have a problem service is at my house asap.and service has been wonderful. Recently I questioned pricing plans and a member of the team Darlene Dahlquist was soooo helpful. She went out of her way to assist me and even followed up to make sure all was in order. A great employee for sure! . This company has online billing, delivery and service which I found very helpful and easy to understand.

I have been a customer for over 20 years with Alliance Express. Every year Darlene Dahlquist spends time with me to create the best pricing possible for me. She spends time explaining my options and recommends to best plan. I have had zero issues with Alliance Express. Darlene customer service and knowledge is why I would recommend Alliance to everyone.

I just spoke with Jessica, based in the Connecticut office, and she was fantastic. She went above and beyond and without me asking, helped me connect my two separate accounts. She also explained the auto-billing procedures, made sure I understood to do it before next delivery or I would have to manually pay, and also went over a few current promotions. She was amazing. She has stellar communication skills, and was friendly, knowledgeable, smart, and efficient. Thank you, Jessica!

Alliance Express has the best prices for heating oil delivery and will set up automatic delivery as well so you never run out of oil. I'm so glad I finally set up a contract with a locked in price ceiling. Oil prices have been out of control and this definitely helped put my mind at ease.

We have been Alliance Express customers for 17 years. We are very happy with their service and their willingness to always work with us on the right plan. I usually work with Darlene, in fact I always call and ask for her, I like having the same person that knows us and she takes very good care of us. They always keep us filled up and they are willing to work with you, which they did during the pandemic. Good company

I called last week to renew my cap price program and spoke to Darlene who was extremely helpful. I was able to renew with a decent price and also Darlene scheduled my yearly furnace Cleaning. Darlene also sent me information on the tank protection program I had asked about. I am a long time customer back to the White Fuel days and I can't think of a better company to do business with. I had my annual boiler checkup on Friday 7/28 and the technician was friendly and knowledgeable.

My mom has been their customer for over 20 years. The two technicians, Allen & Zack, were on time and efficient. They fixed and cleaned the burner in record time. Wonderful company!!

Their customer service department is wonderful. They made it painless to complete all of the tasks I had to do with my mom's passing, especially Darlene Dahlquist, and all of the personnel in the moving department.

My current service contract is set to expire so, I talked to customer service rep Chris this morning about the best way going forward. She was very helpful and knowledgeable in giving me my purchase options. She was very pleasant and a pleasure to conduct business with. She presents a very positive image for Alliance Express.

Darlene was very helpful, courteous,and knowledgeable in helping me with my annual contract renewal. I have a cap price plan. She also set up a furnace cleaning service for me in the coming months. She explained all my options to my satisfaction. I have been a loyal customer for many many years. I have a budget plan, a service plan and automatic delivery. I have always been totally satisfied with your services. DB

I wish to leave a new email. On June 24th 2024 I spoke with Rita to ask when my next oil delivery was due. My tank was getting low and I have had auto delivery for many years. Plus, the furnace seems to need a service call which she set up for me. Very pleasant and very helpful.Thanks for years of great service.DB

We've been with Alliance for a few decades now and find them very reliable and responsive to our needs. We just renewed our contract and Tatiana was our representative. She was very knowledgeable, and almost predicted my questions before I could ask them. It was a very easy process. Thank you!

Dear Alliance, I had the pleasure of speaking with Darlene today to review my upcoming CAP Pricing contract and I also had a few other questions for her. I was hoping that she would be the one to assist me since I have worked with her in the past and she is always incredibly helpful and kind; she explains everything so it is easy to understand, she includes all of the details, and she is always patient with all of my questions. She was also able to schedule my Burner cleanings and also put me in touch with the installation Coordinator regarding another question I had.

I hope that Management at Alliance realizes what a fabulous employee you have and the incredible customer service she provides.

Thank you,
Patricia Dargan
A very satisfied customer, thanks to Darlene

Veronica handled my call today to schedule a service appointment to fix a heating problem in very professional and efficient manner.

I have one suggestion for improvement not related to the call, but to the scheduling. As things stand now I might expect technician arriving tomorrow any time during the day. It would be much more convenient if narrower time window for arrival could be provided.

Aways a positive experiance dealing with Alliance Express.
The young lady I dealt with was patience, polite and knowledgeable. I have been with this company for many years and highly recomend them.

I have been an Alliance customer for about 5 years now. I have always appreciated their reliable delivery and maintenance service along with excellent customer service. Recently I worked with Darlene over the phone to renew my yearly contract, and it was a pleasure. She anticipated my needs for the coming year, and my contract was completed quickly and easily. Very well done. I highly recommend this company and Darlene as well!

Deb in Customer Service was very helpful to my wife and I regarding our fixed price oil contract with Hop Energy, letting us know when the contract ends and questions we had on the latest oil delivery billing!!

My customer service rep Darlene was fantastic. She was delightful and so very helpful to renew my cap price plan for 2022 and then also asked if I'd like to schedule annual service appointments for the new year which was so incredibly convenient for me. All accomplished in one pleasant phone call! I am a long time old customer. I have received all around perfect service from all at Alliance Express....

I have been an Alliance customer for 8 years now. I have always appreciated their reliable delivery and maintenance service. Recently I had the pleasure of working with Darlene to renew my yearly budget plan. Darlene was exceptionally professional and very patient in helping me decide on my annual contract. She took the time to explain all my options and is highly skilled and excellent at her job. It's refreshing to work with such a pleasant company. Thanks Darlene for making my renewal so easy!

Alliance Express is really great to work with. Every person who answers is really helpful and positive. Today I talked to Barbara Cooper who was super helpful and really easy to work with. We have been with Alliance Express from many years and the experience has always been excellent! Thank you!

I’m a newer customer and not experienced with oil heat price protection plans. When calling to pay my bill, Darlene Dahlquist, in customer service was extremely helpful and patient with explaining my options. She took the time to help me and did not rush the process while I sought to understand. Speaking to customer service with companies can feel transactional and she did not make me feel that way at all. My experience with Darlene was exceptional! I highly recommend.

Mayra was very helpful and informative. It was easy working with her. She helped us change our appointment for a cleaning of our furnace. They are very busy but she found us an appointment and we are all set. Great company to work with!