Reviews of local pros in Clinton, Massachusetts

Been trying to find a good and affordable company for YEARS. I’m now 40 and just not finding out about Monroe home solutions. I PROMISE YOU you guys won’t regret going to them for all services ! Reliable respectful and always affordable. Wouldn’t go to anyone else in New England honestly

Dan was polite and courteous (even took off his shoes after walking through our flooded basement before walking on my white carpet.. on his own accord I didn’t even ask him to do this!). He was professional and so, so helpful in getting to the bottom of the problem for us so we could move forward and solve it:

Technicians were friendly, educated, efficient and clean! Service was so fast!!!! Would totally recommend them.

I would advise caution in using this service. I had plumbing work done - the fix failed shortly thereafter and I spent the rest of the day trying to get any response or followup as to when the technician could return- no response of any kind despite 5 attempts.

Our water pipes bursted out, we ended up having no water in the whole house.They were so quick when i called them and they also did a very good job:They repaired our leaking pipes and they put water back very quickly.Thank you Dan, thank you very much.

Monroe is a well run business from the front desk to the person showing up to your door. They answer the call, show up on time, and do the job right and at a fair price. Thanks for the great work Mike!

Previously I used Monroe and was happy with the service they provided. I don't know if they hired a new tech since then but I was quite disappointed with my recent experience. I had them come out for yearly maintenance on my water heater/ furnace. I was told it just needed a filter cleaned and I was good. A couple of days later I noticed that there was water dripping intermittently from the water heater.

I asked them to come back out and look at it again since something was clearly wrong. They came out and left after telling my fiance that maybe since they used water to spray the filter clean it might just have been that leaking.

When I came home from work I noticed we had no hot water and after examining the heater myself noticed that all the power switches were left turned off. Not only was the external "light switch" for the heater left off, but I had to unscrew the cover and go inside the heater to turn that switch back on as well.

Since then the water heater has dripped intermittently, and I've needed to turn it off and on again because the heat cut out again.

The sheer fact that they left my heater turned off in the middle of winter is pretty appalling behavior. I will be calling someone else to service my heater in the future.

Last time I used a plumber was when I had installed a basement laundry sink and pump in 2011. The laundry sink pump started to fail beginning of Jan 2023. I purchased a similar pump replacement and decided it would be best to have a plumber install the new one… the plumber I used long time ago was no longer in business ( or perhaps retired), good thing I found Monroe home solution just a mile from my home via google search. Spoke to a rep and they were able to come out quickly to installed, turned out more involved, pipes had to be replaced and inlet and venting had to change due to new pump layout…and was done nicely in 2.5hrs, plumber Brendan did a nice professional job, and kept the area clean. Overall great job!

Our heater shut down during this winter storm and Dan was amazing to work with. He was so timely with everything and really showed that he cared about getting our heater working again. We are very thankful.

Had an emergency request for help and got placed on a "list". It's been a week, no call back or follow up. I called a few times to ensure we were on the list. Edited-

Well, to follow up, I did not receive the call on my end I do not have a voicemail, and the numerous times I called no one informed me of this. That is truly unfortunate! Thank you so much for your response!

Dan is very reliable and replaced my water heater the next day.
He’s very fair priced and is returning to install a kitchen faucet. He tried to repair things before he replaces them.
Definitely my plumber from now on.

The plumber, Dan Hamlin, did a great job for us! The shower in this 140 year old house (above an old tub on feet!) had several problems including needing an entire faucet replacement. Dan had to fit the new assembly onto new copper pipes replacing the old corroded brass pipes! The shower now works great!! Dan and his helper were courteous, smart, prepared with drop clothes, and left areas clean! I recommend him and Monroe Home solutions without reservations! I will hire them again for work needed in another bathroom!!

I called Monroe in the morning about a boiler problem and a technician came in the afternoon even though we have never used their service before. The technician Keith quickly identified the problem, got the parts, and fixed it all in the same day so i got heat. He is very professional and efficient. I am very satisfied with the service.

Initial service was excellent. My water heater was replaced within 24hrs of calling.

But.. my old heater was under warranty and I have not been able to get Monroe to either submit the warranty claim or respond to calls about the issue. I have been calling for about 7 months at this point.

Overall, I am disappointed with the office support and am out a good bit of $$'s on the warranty.

** I see your response that you have called HTP, but HTP website does not allow homeowner to submit (I tried) and you have not called me to inform me of anything. I still feel that you have failed to include or inform me.