All reviews for ThermaCare Heating, Air & Electric

The HVAC team was very responsive, friendly, and clearly knew a lot about my AC system. It was great working with them. Thanks to their careful and detailed inspection, I didn’t have to buy a brand new unit. They also offered helpful tips on how to keep my system running well and showed me what I could do myself. As a new homeowner in Concord, I really valued their honest approach and clear explanations about the whole process and costs. I’m glad someone recommended them to me, and I will definitely suggest them to anyone who needs help with heating or cooling. Their inspection and service prices are some of the best I’ve seen. Unlike other companies that push you to buy yearly maintenance plans right away, they focus on what you actually need.

We have depended on ThermaCare Heating, Air & Electric for years to handle our spring and fall maintenance checks on our HVAC systems, always receiving excellent service and helpful advice on keeping everything running smoothly. Recently, as we were getting ready to move in Concord, Theodore and Javier came out when our air conditioning unit stopped working right before our home inspection. The team worked hard to track down the unusual issue and fixed it quickly, which was a huge relief. They even discovered the faulty part was still covered under the manufacturer's warranty, saving us a good amount of money. The care and dedication shown by the staff really made a difference for us.

It took me a bit to write this review, but I wanted to share my experience. When I bought my house in Concord, the furnace was already installed by the original company the previous owner had used. When I had trouble with my heating, I called them, and they quickly fixed the furnace the same day without any problems. Later, when I was away for work, my dad helped out because my furnace stopped working again. He found a local repair service to handle it fast, but after about a week, the furnace had issues again. This time, I was home and decided to call the original company since they knew my system. They came out that day and let me know I needed a new furnace unit. I always get three quotes for big jobs. The first company arrived within an hour and gave me a written quote a couple of hours later, even bringing it in person. The second company, the one my dad called, never showed up and only emailed a quote later. The third business visited late in the day, wrote a quick quote on-site but didn’t explain my options and only offered one choice. Out of all three, the first company gave me the best price and the most options. Patrick was the person who helped me, and he explained everything clearly and was very friendly. After this great experience with furnace repair and installation, I’ll be using them for any future HVAC needs. They really deserve this positive review.

What a fantastic world it would be if all businesses operated like this one! My first call to them was because my heater's thermostat was showing 84 degrees when I always set it to 76. From the moment I contacted them to when they arrived and resolved the issue, it took less than an hour. Yes, you read that correctly! They were honest and fair throughout the process. We also had them perform a full tune-up on our system. They mentioned that it might be time to start thinking about a new unit since our heater is 22 years old. We were aware that we were on borrowed time, as the technician who did the tune-up last year had already given us a heads-up about it. The previous technician installed a new thermostat and charged us significantly more than what we could find online, which is why we opted not to call him for the new AC installation. Instead, we reached out to ThermaCare Heating, Air & Electric, who came highly recommended. Now, we wouldn’t consider calling anyone else! When businesses treat people well, they earn loyal customers for life. They are truly doing things right, and I’m so glad we found this service!

We had a fantastic experience with this AC repair company. After another local service did a routine check on our air conditioner, the unit suddenly stopped working during a heat wave. That other company quoted us nearly $5,000 for repairs and promised a follow-up visit, which never happened. With elderly family members and pets at home, we needed help fast. We called Leonard right before closing time, and he responded quickly. Leonard was friendly, professional, and very knowledgeable. He quickly diagnosed the issue and discovered that our AC unit was still under warranty, saving us a lot of money. Leonard not only fixed the problem efficiently, but he also followed up with us afterwards to make sure everything was still working well. It’s clear that he truly cares about his customers and isn’t just looking to make a quick buck. We’re very grateful for his honest work and will definitely use this company for any future AC repairs. Highly recommended!

The team from ThermaCare Heating, Air & Electric installed our high efficiency heater and whole house ventilator in our home in Concord. Over the years, Theodore has always provided excellent service, whether it was for repairs, adjustments, or yearly maintenance. Most recently, because we had a cold spot in the house, Theodore came back to balance the ductwork and made sure the cold area was fixed. What I appreciate most is how he takes the time to explain what I can do to keep our heating system running efficiently. It’s rare to find such consistently great service from a professional. Truly grateful for their help!

Patrick came to our home to repair and replace two heaters. From the moment he arrived, he was on time, professional, and very friendly. He took the time to look over our heating system and explained everything in a way that made it easy to understand. Patrick gave us clear recommendations and helped us feel confident about our choices. He was honest and we felt we could trust him right away. Throughout the heater repair and installation process, he kept us updated and answered all our questions with patience. The pricing and labor costs were reasonable, and the work was completed quickly and efficiently. After finishing, Patrick explained how everything worked and made sure we were comfortable with our new heating system. We are extremely happy with the detailed and careful work done. Patrick’s helpful attitude and professionalism stood out. We would definitely recommend ThermaCare Heating, Air & Electric to anyone needing heater repair or maintenance, and Patrick will be the person we call for any future heating needs.

When the weather in Concord started getting cooler, I turned up my thermostat but soon noticed my heater was only working off and on, and then it stopped completely. I called ThermaCare Heating, Air & Electric, and Leonard came to my home later that same afternoon. Right away, he spotted a worn spot on a small rubber tube and explained that if an LED light blinked red three times, it would mean the tube was causing the problem. That’s exactly what happened. Leonard also took the time to check other parts of my heating system to make sure nothing else would go wrong. Leonard was very knowledgeable and worked quickly to get my heat back on. What really surprised me was the service cost—it was much lower than I expected, which means a lot to me since I’m retired and on a fixed income. I am very thankful for the excellent service and would give them the highest rating possible for their honest and helpful heater repair.

When you hire a company for AC repair and the service is outstanding, it definitely deserves recognition. My first point of contact was Leonard, who was very friendly and gave me all the details I needed to schedule an appointment for AC inspection and cleaning. Patrick called me right on time to let me know he was on the way. Both Patrick and Theodore took the time to explain the whole AC repair process to my husband and me, showing us what they would be working on throughout the house. We live in a rural area, and our system needed a lot of attention due to previous tenants not keeping things clean, so Patrick and Theodore had their work cut out for them. Despite the extra effort required, they kept a positive attitude and made us feel like our satisfaction was their top priority. I’m really happy with how well they repaired and cleaned our AC system, and the improvement in air quality is incredible. Seeing before and after pictures really showed the difference. I’m grateful for the team’s hard work and highly recommend their AC repair services.

After reaching out to a few other companies, I was referred here by another local business that couldn't help me with my AC repair. This was the only place that could fit me in within 48 hours for my urgent air conditioning problem. The diagnostic fee was fair, and they took the time to talk through what might be going on with my AC system. I felt reassured knowing the technician would do everything possible to get it fixed quickly. My home in Concord was under renovation, so getting the AC running again was important for my contractor to keep working. The office called me the next day—without me asking—and offered an earlier appointment, so I didn’t have to wait until the weekend. Bruce, the technician, came out right away. He quickly found that the issue was minor and fixed it on the spot. He also checked the rest of the system, including my air filter, to make sure everything was working well. Bruce gave me helpful maintenance tips in a friendly way, never trying to sell me anything extra. I’m very happy with the fast and honest service and would definitely give them five stars!

We needed a big heater repair job in Concord, and some other companies didn’t want to take it on. Patrick came out and did a fantastic job splitting up the heating in our multi-unit building, which had been running on one old boiler. He put in a new high-efficiency boiler, a regular boiler, and set up an HVAC system with AC as well. His price was much better than other quotes we received. The work was finished quickly, looks excellent, and Patrick planned everything carefully so the tenants had hardly any inconvenience. We’ll definitely call again for future heater maintenance and highly recommend this company. It was great to have someone reliable working on our heating system, so we didn’t have to worry or keep checking in.

i couldn't be happier with my heater repair experience. i've been a customer for years, first using their electrician services, and i've always been pleased with the work. most recently, i had them handle a big heater upgrade and install a two-zone heating system. we used to struggle with keeping the second floor warm, but javier was able to adjust the ductwork in the furnace room and set up two zones with dampers. now, when the main floor is warm enough, the dampers close and send the heat upstairs, which fixed the problem completely. the pricing was very reasonable and they fit me into their schedule right away. i would definitely recommend reaching out to them for any heater repairs or upgrades, especially if you're dealing with uneven heating in your home.

We recently had an issue with our air conditioning system not cooling properly. I remembered receiving a flyer from a local HVAC company, noting they were family-owned, so I decided to keep it just in case. When our A/C stopped working, I checked out their online reviews, which were very positive, so I gave them a call. Shortly after, their technician Patrick arrived and quickly diagnosed the issue with our A/C unit. He went out, picked up the necessary part, and got our cooling system working again in no time. Patrick also talked to us about scheduling a preventive maintenance visit for our heating system in a couple of months, which is important here in Massachusetts with the cold winters. I also asked about upgrading to a smart thermostat, and Patrick made sure the office would send us a quote for that. Overall, the service was prompt and professional. I’m very satisfied with the experience and will definitely call them again for any future HVAC needs.

I requested a service visit for my 2-year-old high-efficiency furnace that wasn’t running properly. Bruce arrived around mid-morning in Concord to take a look at my HVAC system. He quickly found the issue—there was water buildup from condensation because the drain line wasn’t sloped right. Bruce took care of the problem by clearing out the water, and no new parts were needed. The furnace was back up and running smoothly before lunchtime. The service was fast, professional, and fairly priced. I’m very satisfied with the experience and would recommend their HVAC services to anyone in the area.

Javier and Leonard came by to give an estimate for heater repair. They were friendly, positive, and made it easy to talk through what needed to be done. They took their time to thoroughly check the heater, answered all my questions, explained every option, and helped me feel confident about my decision. Theodore and another technician arrived ready to work and installed the new heating system quickly, even though I was there watching and chatting the whole time! They were careful to protect my home by laying down tarps, and when they finished, everything was so clean it was like they’d never even been there—except now I have a brand-new, working heater. The whole process was smooth and pleasant from start to finish. I only wish they could help with other things around the house too—big smile!

we had thermaCare Heating, Air & Electric replace our old gas boiler system in our home in concord. patrick responded to my call the same day and stopped by to give us a proposal that matched what we needed. the whole process, from scheduling to installation, took only three days. leonard and javier were very professional and polite, making sure to keep our home clean during the work and checking that everything was safe. they explained the new hvac system to us and answered all of our questions. we are very happy with the service and would highly recommend them for anyone needing hvac work.

i'm really glad i called for a second opinion about my furnace repair in concord. patrick came out quickly, was very polite and professional, and took time to explain exactly what was wrong with my heating system. another company told me my furnace was too old, the parts couldn't be found, and i should just replace it. patrick diagnosed the issue in about 20 minutes, ordered the part, and had my furnace working again in just a couple of days. i was really worried about the cold weather and the cost, but they fixed everything and saved me a lot of money. my family has heat again thanks to their help.

After reaching out for a quote on a new HVAC system a few years back, I couldn’t move forward right away due to some insurance delays. When I called again later, the team was quick to respond and scheduled a visit to my home in Concord for a fresh estimate. Javier spent time discussing my needs, like wanting to relocate the outdoor units to make space for a future deck, as well as moving the attic unit and updating all the ductwork in preparation for possible expansion down the road. We talked through the benefits of high-efficiency gas systems versus heat pumps, especially since my home had some venting challenges with an old chimney and limited options for direct venting. Javier also helped me compare different brands and walked me through the available rebates, which was really helpful. When it came time for installation, all the old HVAC equipment was removed neatly and efficiently—no mess left behind, and they used drop cloths to keep my hardwood floors safe. The new system was installed with great attention to detail: brand new copper lines, electrical wiring, and attic ductwork. The quality of their work really stands out. Patrick and Theodore were also fantastic throughout the project. They always arrived on time, patiently answered every question, and explained the latest HVAC technology and installation techniques. I was included in the design and layout decisions, and they even let me be hands-on at times. We shared some good stories and laughs along the way, making the experience enjoyable. I also want to mention how helpful the office staff was with the rebate process. I ran into some challenges getting the rebate paperwork sorted with Mass Save, but they kept in constant contact, provided updates, and helped push things along until everything was settled. If you need HVAC services in Concord, I highly recommend this team. Their workmanship is excellent, their customer service is outstanding, and you’ll have a hard time finding a better group of professionals.

patrick and bruce came out to repair my broken heater and got the warmth back into my chilly house. scheduling a diagnostic was simple, and the technicians showed up right on time. they were professional and explained every step of the heater troubleshooting and part replacement. after fixing the issue, they made sure the heater was working well and blowing warm air. javier was also very polite and walked me through what he was doing and what to expect next. they also did a full heater inspection and maintenance, all within my budget and on schedule. the whole process was easy, clean, and they shared helpful information. i highly recommend their heater repair services in concord, especially with how cold it gets in MA.

We had an outstanding experience with our recent HVAC project in Concord. Javier handled our oil to gas boiler conversion and was extremely organized throughout the process. We chose a high-efficiency Navien Combi boiler, and although my husband was initially unsure about switching from oil to gas, we were both amazed by the results. The new system heats our home comfortably and has already started saving us money on energy bills. We’re very happy we made the switch, and Javier’s professionalism and guidance made everything smooth from beginning to end. We highly recommend this HVAC team for anyone considering a boiler upgrade in the Concord area!

after coming out to my house in concord, leonard quickly gave me a clear, itemized estimate for my ac repair and answered all my questions. once i agreed, he set up the installation and showed up right on time with his crew in the morning. leonard went over the job details with his team, and they got to work right away, both inside and outside the house. everyone wore masks and put on shoe covers while working indoors, which i appreciated. you could tell they really knew what they were doing. by the afternoon, my new ac system was up and running, and they took the time to show me how to use the thermostat and the wifi app. before leaving, they made sure everything was cleaned up. the whole experience was smooth and professional. i’ve heard from neighbors in concord who also had great service here. i highly recommend this team for any ac repair or installation needs.