Sunrise Carpet Cleaning

Tommy and Xavier are amazing. They're an asset to your organization. Knowledgeable, kind and professional. It was a pleasure to have them in my home. They were thorough and neat in their work.

William did a excellent task on my carpets. He was friendly and professional. Will request him to return again! recommended

I feel generous leaving one star, as I have had an atrocious experience with Sunrise Carpet Cleaning in Dedham, so buyer beware. I've waited weeks to leave this review as I've given this company more than enough time to make this right. I needed my carpeted stairs and a small sectional cleaned and was happy to support a local business in my town. Big mistake. They gave me a price online that seemed fair - $225 for both so I booked it for a few days later when two guys showed up -- both communicated very minimally but I kept asking them if they were from Sunrise and they didn't understand. I asked for ID and they showed me their letter head that didn't say Sunrise, so I thought it was a mistake and an online search went awry and a different company showed up. I told them I wasn't comfortable, so called Sunrise myself. They confirmed that I was indeed in their computer as having service so "it must have been them." Later I deduced that they use subcontractors -- which they didn't disclose, nor did these subcontractors know who sent them. So, then they came in my house with their boots on and whipped out their calculator and showed me 350 on their calculator! I told them "oh no" I was quoted 225 on the phone and they said no, that wasn't for a deep cleaning. Oh, then one of the guys said the other guy was new and training.. I should have kicked them out of my house but I talked them down to 300 (don't ask me why -- I just wanted them cleaned and the reviews for Sunrise Carpet Cleaning were great) and 20 minutes later they were done and kept stepping on the wet carpet with their boots. It was wet so hard to tell but after it dried the stains persisted and it obviously wasn't deep cleaned. Two weeks later they're dirty as before. I have called EVERY DAY for a week straight to speak to a manager and am told every time "I will make it urgent, they will get back to you within the hour" for a refund (after I sent the after pictures where it's obvious they don't look cleaned) and no one has gotten back to me. I told them today I'd like to hold while they get someone to take care of this for me and was hung up on me. I called back and asked if the manager actually worked there. They said "he owns a lot of businesses so he's not here." Moral of the story: I was schnookered and wouldn't want it to happen to you.