Home Services reviews in Dorchester Center, Massachusetts

Too heavy to maneuver easily, awkward design.

Left a strange odor in the room after cleaning.

Failed to remove odors from pet accidents.

Was told the cleaning would take 5–7 days, but it took over 3 weeks to get my rug back. Zero updates unless I called, and even then no clear answers. Terrible communication

Leonard and Dale were remarkably thoughtful and delicate when dealing with myself and my close friend. I wholeheartedly recommend this carpet cleaning service, it was truly a pleasure to have them in our Dorchester Center home. May good fortune always be with them.

first choice carpet cleaning is simply fantastic. i have a white carpet and two dogs that constantly dirty it. i've tried various other services, but none could match the quality of first choice carpet cleaning. they effectively remove all the stains. dale, zachary, and leonard, their team members, are genuinely professional and efficient. they do a great job in my home in dorchester center.

Zachary did an exceptional job on my carpets! I'm overjoyed that it's all done! The result is a cozy and renewed feeling in my home, all thanks to the impeccably clean carpets! Plus, he managed to complete the task efficiently! All credit goes to this outstanding carpet cleaning service in Dorchester Center.

The service was extraordinary! I am the owner of 4 large, lively dogs, and they can create quite a bit of disorder. The carpets and furniture that I found challenging to clean 'sufficiently' are now completely clean and enjoyable. I won't hesitate to bring First Choice Carpet Cleaning back for another round, particularly considering their reasonable rates. Looking back, I should have considered engaging their services earlier, I wish I had!

Zachary and Dale from First Choice Carpet Cleaning did an exceptional job cleaning our carpets in Dorchester Center. They are diligent workers and implement various techniques to exceed expectations and finish the task. They are not just excellent workers but also genuinely good people - a quality that matters immensely in our hectic world! Thanks for a job excellently done!

Leonard was exceptional. He answered all my questions and not only was he amiable and proficient, but the carpet cleaning he executed was simply amazing, even removing stains that had been embedded for years. Even my old carpets now look superb thanks to First Choice Carpet Cleaning. Highly recommended in Dorchester Center!

From the very first phone call to the last text, Zachary and his team went above and beyond to make sure the carpets in my home were spotless and that I was completely satisfied. I reached out based on a recommendation, and Zachary explained the cleaning process and pricing clearly. We set a date for him to clean three carpeted rooms in the house I was moving out of. One room had been occupied by an older dog, and I was really concerned about the smell and discoloration. I emphasized how important it was to have everything cleaned well to get my deposit back. Zachary and his team arrived on time, kept me updated, and even sent progress pictures while I was at work. The photos looked fantastic! When I returned, the carpets were still drying, so I couldn't fully assess the quality right away. The next day, I noticed that the worst carpet looked at least 50% better, and the others looked nearly new! However, there was a lingering smell of dirty water and pet dander from the cleaning process, so I did something I usually dislike and texted Zachary about my concerns. He called me right away to discuss a solution, which was impressive. Zachary and his team returned the next day to redo all the carpets with a different solution. When I got back that day, the difference was astonishing! I can't thank them enough for the quality and care they put into ensuring my carpets were clean and that I was happy. I'm truly grateful for all their hard work! I would highly recommend working with Zachary and his entire team!

We had our carpets cleaned recently, and the technician who came out was a single person. The company was a bit short-staffed that day, but I needed seven rooms, a stairway, and a hallway done. The cleaning was completed in just over an hour, which I appreciate. Some spots we pointed out were still a bit visible after the first cleaning, but I understand the situation. I contacted the office to request a follow-up, and they sent out two technicians the next morning. They did a fantastic job on the spots, and now my house looks amazing! The customer service was excellent and hassle-free. I'm very pleased with the results!

i originally contacted another carpet cleaning service in dorchester center, but they wouldn't come out to look at my carpets before quoting a price. they just told me it would be around $275, maybe more or less, which didn't feel very helpful. then i reached out to a different carpet cleaning company. leonard came out to inspect the carpets first, which i really appreciated because it made the estimate more accurate. i set up an appointment with him and everything went smoothly. leonard was very friendly and went above and beyond to get my carpets looking fresh and clean. i'm glad i chose this company because the service was great and my carpets look fantastic now.

what a fantastic job! we are so happy with how clean our carpets and rugs look. we really liked the natural cleaning options instead of harsh chemicals. it was great that everything dried so fast, just a few hours. they also cleaned our hardwood floors for us. we needed the job done quickly, and they were very helpful fitting us in when others couldn't. we even had them come back to do our air ducts, and it made a huge difference! but most of all, their hard work and positive attitude made it a pleasure to have zachary in our home.

We are consistently impressed with the carpet cleaning service we receive! The team is always quick to answer the phone or get back to me if I need assistance. With two kids and two indoor dogs, we usually have our carpets cleaned every six months. Recently, we faced a stain that I couldn't remove myself. I called in the morning, and while they initially scheduled an appointment for two weeks later, they mentioned they would do their best to help sooner. To my surprise, I received a call back within a couple of hours, and they were able to send someone over the same day! Working with Dale was fantastic as well. He even left us some spot treatment in case the stain returned. We truly appreciate the outstanding service we receive and will remain loyal customers!

Hiring First Choice Carpet Cleaning was the best and easiest choice we made when moving into our new home! Working with Zachary was a pleasure because he communicated quickly and clearly, understood our needs perfectly, scheduled our carpet cleaning right away, and performed the job with great professionalism. With a toddler at home, we wanted a safe and healthy way to clean our wall-to-wall carpet before settling in. Zachary used a nearly neutral pH cleaning solution, followed by a rinse that was fragrance-free, solvent-free, and phosphate-free, which put our minds at ease. He even went the extra mile to show us how he could stretch out some wrinkles in the carpet—something hard to find a true expert for! Plus, he took the dirty solution away in his van for proper and eco-friendly disposal, protecting our new septic system. The results were incredible, and the entire experience made me eager to share this positive review so others know they can trust First Choice Carpet Cleaning for all their carpet cleaning needs!

After a disappointing experience with a grout cleaning service from another company, we decided to try First Choice Carpet Cleaning. They performed an amazing job on our grout which hadn't been cleaned for several years. When it was time to clean our carpets, we entrusted them with the task and they did a splendid job. Ever since, we've been using their services and we can't recommend them enough! We continue to use First Choice Carpet Cleaning for our carpet cleaning needs and we're always extremely satisfied with their superb work, which is always offered at a fair price. We recently had another impressive carpet cleaning job carried out by Leonard! In preparation for incoming guests, we reached out to First Choice Carpet Cleaning to clean our entire house, both upstairs and downstairs. Dale, an impressive individual with a strong work ethic, arrived promptly and immediately got to work, starting with several problematic areas. His meticulous attention to detail is something you rarely find nowadays. After four hours, our 19-year-old carpet looked nearly brand new - the transformation is truly stunning and we couldn't be happier!

This service stands out from many other carpet cleaning companies. Each time they arrive, I worry that my carpet might be beyond repair. However, once they're done, my entire home looks like it has brand new carpeting. The technicians are friendly, polite, and extremely accommodating. I've been using their carpet cleaning services for many years, and I've built a great rapport with Dale. They've successfully removed stains that I thought were impossible to get out and revitalized traffic areas that I believed would never look good again. I highly recommend this carpet cleaning service!

We had recently purchased two rugs from an online marketplace, which were claimed to be from a pet-friendly home and supposedly cleaned. We chose them based on their pictures and how well they complemented our new furniture. However, upon collection, a strong whiff of carpet deodorizer greeted us. With little hope, we handed the rugs over to Zachary at a local carpet cleaning service in Dorchester Center. To our surprise, when we collected our rugs, they were in an exceptional condition. Not only were they clean, but their colors were also vibrant and more importantly, the previously overpowering odor was completely absent. There wasn't any hint of cleaner or deodorizer, in fact, there was no scent at all. The quality of carpet cleaning truly exceeded all our expectations. I would highly recommend this carpet cleaning service in Dorchester Center for all your cleaning and restoration needs. The transformation was simply impressive.

In the midst of relocating and having two small children and pets, our carpets were in dire need of a thorough cleaning. Despite the pressing time constraints, the team from First Choice Carpet Cleaning stepped in and did an outstanding job deep cleaning our carpets on short notice. The transformation of our home was truly remarkable - all thanks to their expertise. Interacting with Zachary, Leonard, and Dale was a pleasure, with their top-notch communication skills being a standout. They sent confirmation messages for the appointment and also kept us updated about their arrival - which was exactly on time. Plus, they took the time to explain every aspect of the bill before initiating the work, ensuring there were no unexpected surprises. For anyone in need of spotless carpets, I highly recommend their services!

not only did dale do an awesome job cleaning the pet-stained carpets, but he also fit me in on short notice and gave great customer service! i originally scheduled for one day, but had to change because something came up. i really needed my carpets cleaned before i moved out, and when i talked to dale, he was able to come the next day, even after already working a full day with other customers. he really went above and beyond! he didn't cancel or leave me looking for someone else last minute. i definitely recommend them for all your carpet and tile cleaning needs!