All reviews for Platinum Home Services, Inc.

Service tech was wonderful. Came in, identified the issue, ordered the part to repair and installed to get our system up and running. Couldn’t have asked for better service.

There were issues with the time we had to wait. The issue was reported at 4am on Sunday 1/25/25 through our home warranty vendor. The first tech visit was scheduled for Thursday 1/29/25. The part was ordered and we were told it would arrive 2/2/25 and a call would be placed to schedule repair. The part did not arrive until 2/3/25 and the tech scheduled to
Come in on 2/4/25 to complete work. This was done as promised. This was accomplished by the tech efficiently.

Customer service staff were also very good to deal with and I know it was a tough couple of weeks with snow and extremely cold temperatures but somehow the company needs to do better. 10 days to evaluate, identify, order and install parts seems excessive in such cold weather.

During this time, we ran space heaters, the fireplace, and turned the oven on with door open. It all helped but there were extremely cold areas in the home.

Back the normal heat. It’s a wonderful thing!! You don’t realize how much you need it until it’s gone.

Platinum reached quickly to schedule an appt even during a long holiday weekend. Devin came by knew exactly what was wrong went over the process in hopes a part can be ordered due to the unit being very old. But he was able to ordered a part right away and install it 3 days later. Heat is up and running. Thank You.

Nick was polite, respectful, and friendly. He is knowledgeable at his job and was willing to show me a few things around the faucet that I don’t know. I would use him again for any Plumbing problem, Nick text my landlady, Beverly to let her know when he would be at my apartment. Beverly forwarded the text to me and Nick was here right when he said he would be.

Less than 10 hours after filing a claim with AHS, Nick showed up and saved our Super Bowl Sunday. Unbelievable service and extremely professional.

As a realtor, I can tell within minutes whether a service company is solid — this one absolutely is. Seeing that this was my only toilet, he assured me it would be handled the same day. He was patient, thorough, double- and triple-checked for leaks, and left the space spotless — like he was never there

My heating at home has not been working properly. Steve from Platinum home service came by with a call put in yesterday to American home shield. Steve was here for about an hour and left telling me all fixed. It was late and he had been working all day. He didn’t wait to see if he fixed the problem (ie. See if the temp came back up). He said it will take a while. Well, problem not solved. I will call them in the morning to come back

Nick, diagnosed the issue and root caused to Appliance and not plumbing. However when reporting to home warranty service company, said there’s no issue with plumbing and appliance. This is causing a consternation with home warranty service company. I would have appreciated if it was reported as diagnosed. That’s why giving two stars.

We had a tech come look at our mini split and informed us the outside unit circut board was no good, we understood and asked for quote for the repair. When he put together the unit inside he did so with power on and fried the inside circut board. They now tell us we need to replace the entire unti, we asked that they cover the unit inside as his tech made a mistake and the only issue with our unit was the outside. We have the pictures to confirm the before and after he touched it. The owner himself made it clear they won't do anything about this matter as it was not their fault. Now we are stuck taking legal action for this. I am sure they have done well for other people as again we picked them based off reviews....its just awful that they can't admit fault and fix the issue. I was still willing to pay for the part that was no good but how honest is the company if their tech made a mistake and they can't admit it and fix it but want to say we now have to pay $5500 for an entire brand new unit.

Absolutely horrific experience, they came out, said they fixed the heat, broke 4 hours later, then told me that they weren't going to honor their workmanship guarantee because it was just working. Stuck now on a 13 degree day with no heat, and have to pay for another vendor to come look at the problem. The technician seemed high as a kite, couldn't find the property, and expected me to stay on the phone with him while he was still two towns away because he was lost- how about use GPS?