Reviews of local pros in Granby, Massachusetts

Initial meeting and price quote with Jason was very good as he was knowledgeable, helpful and a good communicator; and good with follow up as needed. He also helped me in qualifying for a large rebate and interest free loan. Installation team was also very good and thorough, and the heat pump is working fine so far. Four stars instead of five only because it took 3 months from down payment until installation. I would definitely recommend Alpine Heat Pumps.

Alpine installed mini splits for our old, two-story home. They were excellent to work with from assessment to installation. Everyone at Alpine was friendly, very responsive, and willing to answer all our questions. The installation crew and electricians were quick (estimated two-day install in one day), professional, and friendly. Overall, great experience.

I am super happy with Alpine Heat Pumps. They always came when they said they would, their work inside and out was meticulous, and they were considerate and cleaned up after their work. I could not be happier with the product and the team. Great communication and they were always helpful with explaining things clearly to me. I recommend this business to anyone interested in making the change to a heat pump!

Professional at every step in the process.
When getting an estimate, Alpine presented a wall unit arrangement different from all other companies. Alpine's arrangement was a much better fit for the layout of the house. Clearly, they know what they are doing. Their installation team was great. The job was completed on time and on budget. The Alpine office handled all paperwork smoothly. The heat pumps are wonderful.

From start to finish of our heat pump project we couldn’t have happier with Alpine Heat Pumps. During the planning phase of our project they were very responsive to our concerns and designed a system that met our needs. The installers communicated with us throughout the multi day project and did a job that exceeded our expectations. An issue that came up after the installation was addressed the same day completely to our satisfaction. I highly recommend Alpine Heat Pumps.

First off, the technicians are fantastic to work with. The Installation was great, the team was timely. Now with the bad.

We have had a unit in our home since March, it has broken down three times, all different parts failing in the unit. Each time this has happened on a weekend, where Alpine has absolutely zero service infrastructure. This happened once during a heatwave in which someone with a documented disability in the house around heat tolerance was told to ride it out and tough it out, they’d be able to look at it in a week. We listened begrudgingly as their alternative of hiring another HVAC tech and POTENTIALLY getting reimbursed for servicing their faulty installation/product at the cost of thousands of dollars seemed unpalatable for a household barely outside of paycheck to paycheck.

It took them six days to resolve this, during which the person with heat tolerance issues was ill and bed ridden. When service did come the Techs notated faulty installation of coolant lines and fixed it. That process took an additional four days to square away. The install team came to a different conclusion than their technician and fixed ANOTHER issue with the install, and within three weeks they were back again after the leaked coolant disappeared entirely, which of course, took another week to service.

We spoke to other people in the industry if this service quality was standard and was told no, this is pretty atypical from several people who don’t even know each other.

They refused to extend their service warranty despite one month of the entire summer us being without air conditioning due to faulty product and their inability to expedite resolutions in fear of not being able to install these same faulty products at New Customers homes.

Now we are in the winter, we’ve encountered our first snow, our first stretch of below freezing weather since we had this unit. And guess what? Ohh its broken again, on a weekend, with more cold weather, should I deplete my savings to front the cost on a system that nearly every other HVAC company has an on call tech for to resolve? That doesn’t seem like a responsibility that should fall on me.

I seldom write negative reviews but as we’ve had a system that is 9 months old and 5 of those months actively not in use, it’s pretty harrowing to think we have had 3 separate issues that rendered the unit as useful as a paperweight. The response from their administrative team has been, annoyed, apathetic, blaming us (even as their techs look at the units and see we run them pretty normally and it was install issues or faulty parts) a refusal to extend the warranty that they don’t honor anyway. Im afraid I know of at least six households in the area who have looked for heat pumps in this area and have recommended they look elsewhere and when they ask why, I tell them

“They look good, they’re fantastic at installing them. But if anything goes wrong? They don’t care about you.”

And Im sorry to say, but that rings very true to my experience.

I wanted to write a review on behalf of the installation service for my mini split system. I was very impressed with the professionalism, friendliness and quality of work that was done. I had 3 units installed in my house which from start to finish was 10AM-5PM. I was impressed it was completed in a whole day. The installers were extremely friendly, respective of the house, tidy and quiet as I work from home. Overall highly recommend this company!

We wanted a second hot water tank/heat pump installed in an area of our new house that was not getting enough hot water. Alpine helped us diagnose the problem, which included an area where pipes ran outside, exacerbating the problems we were experiencing, and offered a range of solutions.

The work was completed promptly and 100% on budget, including re-routing the pipes to be totally indoors. The sales team, installer, and electrician were all top notch, and the new system is functioning perfectly. They even set it up so that when our older tank fails, we may be able to run exclusively off of our new heat pump. Either way that works out, we're totally satisfied with the new unit and how the job was completed, and would not hesitate to use Alpine again should the need arise.

Quick and efficient installation. Great electrician! Everything looks really nice on the house and inside. AC is cranking away and super quiet. Thanks again!

The entire process was smooth and professional. Our project manager did a full load calculation and walked us through the options, making sure the system fit our needs (not oversized, optimized to our use case of non-primary heating, etc.) Because the quote came in as the manufacturer was switching to a new head system, our PM stayed in touch via text to make sure we got the right setup at the guaranteed price. We were told it would take 4+ weeks to get it installed, but fate intervened and we had it within about two weeks of the quote. The installation was fantastic, low-impact (they focused on certain rooms first so we could isolate the pets), and they left the whole house clean and buttoned up. Each head was installed centered in the ways we asked for, and the line sets were run to accommodate windows we hoped to put in one day. The wiring and condensate lines were run beautifully in the basement.

The lead installer stuck around after the job was done to talk about our existing steam system, overall maintenance, and more.

Brian and his crew were outstanding in their communication, timing, follow through, knowledge and performance! Will be considering them for anything else we may be doing in the future and would refer family and friends only to Alpine!

They did an amazing job! I can't wait to have them come back and install another unit in my home! We are really looking forward for it. I 100% recommend the company.

The crew was very easy to work with and very informative about what they were doing. Explained very clearly how the units worked and how to maintain them. Would highly recommend Alpine Heat Pumps to anyone installing mini splits . They also took care of all warranty information and rebate paperwork for us.

HVAC installers, plumbers and electricians all came to my home for the installation of my new heat pump, heat pump water heater and to upgrade my electric service to 200 amps. They were excellent at the job they did. Very nice people.

We are very happy with the work done by the team from Alpine Heat Pumps. They were hard-working, pleasant people to spend time with while they did the work. Workmanship was great, clean-up was fantastic, they went above and beyond to make sure we were happy with the installation.

Unexpected rain had two project crews at the house together. The Alpine Heat Pump crew were great about working around the other team. We made a small adjustment to the original placement plan that worked out great. They checked with me every time there was an option on installation and discussed the best plan. I work from home and was still able to work while they were here. They did an excellent job, it's beautiful and they cleaned up too.

pleasant company to deal with. the install crew worked efficiently. can't wait to try the heating. have not needed a/c yet.

thanks everyone !

chris and sue bennett

190 batchelor st

granby,ma

Brian and his crew were great. Answered any questions we had and they worked hard till all the tasks were done for the day. They arrived on time and had all the tools and knowledge required for the scope of work. Thank you for a great experience.

Alpine heat pumps is a company that cheats. I called it legal cheating. So this year, we bought this home and in it two mini splits are installed. Both units this summer are throwing F0 errors. Theh are both leaking badly. Both units were installed less than 3 years ago. We reached out to some local hvac and they pointed out that there’s a leak and they pointed out that those white line sets used to cover the pipes are known to cause corrosion which causes leaks. They suggested that we reached out to the company who originally did the installation. We reached out to alpine and we were informed that the warranty on the installation was nontransferable between home owners. Now why is it legal that a company can install something poorly and not be held liable to fix it because they found a loophole and they are exploiting it. This is potentially going to cause us thousands to fix so why couldn’t this company do its work properly to begin with.

I would want to emphasize that two units were installed, and both of them are leaking. They keep throwing F0 errors since they are so low on refrigerant, but it's unclear how long they have been leaking. After having at least two local HVAC contractors diagnose the problem with the units, I was told that locating and fixing the leaks may cost thousands of dollars. When I reached out to Alpine I was told that they could perform a service check that would cost $150. Furthermore, because of the non-transferable warranty, they advised me to have the units serviced by a local HVAC provider.

I believe you would provide a better solution to problems that resulted from a subpar installation, especially when two units are involved and both are leaking. Now, I'm positive that both installations were done incorrectly, unless it's just a horrible coincidence.

These systems should not leak and last for a long time, I guess a long time is approximately 2 years.

Alpine Heat Pumps completed our project in a timely, professional and courteous manner. Their communication with us was excellent thanks to Jason and their installation team was superb. I highly recommend Alpine if you're considering installing a heat pump.

These guys did a great job. Timely, efficient, Friendly and very informative. Highly recommend both Hvac and electrician workers.
Thx them for great work . Got heat pump-Mini splits installed