Appliance Repair reviews in Malden, Massachusetts

Had a high limit/thermostat let go on my restaurants Pitco fryer. Needed immediate attention. Went to the Pitco Website for recommended service companies in my area annd found them. Called them on Monday and explained the issue. The gentleman was knowledgeable and understood the part we needed. I was told they would be there to fix the next morning.

They sent a tech out Tuesday morning around 9:30 to see what parts were needed but did not attempt to fix the unit. (despite the fact the person who answered the phone knew the parts when we spoke on Monday.) the Tech said he would be back Wednesday Morning.

Wednesday, we waited all day and ran with one fryer (as a fried chicken restaurant, one could imagine the stress on the kitchen) The tech no call/no showed. I finally called the company at 4:30 and was told they would be there first thing in the morning on Thursday.

Thursday morning we waited until 10am to call the office again. (I understand how busy repair companies can be and didn’t want to be a pain) Still no tech. I called the office politely to ask for an ETA for peace of mind and so we could prep our kitchen for the Tech’s arrival (yet again). I was told he was in Needham and would be heading our way afterward. “Should be around 11:30/12pm”. I thanked him for the peace of mind.

12pm comes and goes. Finally, in fear of being a pain, I had my Kitchen Manager call at 2pm. The gentleman at the office told my KM, “there’s a chance we will make it out today”. My KM ultimately gave up and prepared to run yet another night with one fryer. At 3:30 I finally called the company one more time to cancel our appointment and find someone else.

I called a company recommended by a neighboring restaurant immediately afterward and explained my situation. The tech( who was also the owner) of the new company showed up first thing the next morning with the part and had us up and running before we opened at 11:30. He was kind, professional, empathetic, and reasonably priced despite knowing how desperate I was. I’ll never call anyone else.

DO NOT WASTE A MINUTE DEPENDING ON THIS COMPANY. HORRIBLE COMMUNICATION. ZERO ACCOUNTABILITY. ZERO EMPATHY. ZERO INTEGRITY. ZERO PROFESSIONALISM.

Great company!!

Fixed our oven as promised

They charge too much

They are so greedy

Always has everything i need

One of their vehicles nearly hit me in a crosswalk.

Professional and extremely knowledgeable! Highly recommended!

Scheduled a repair weeks in advance. They failed to show up, no call letting us know. Promised to come the next day. Failed to show up, again with zero communication. They don't deserve our business or yours.

After a so called family business in Norwood played me really bad about fixing my dishwasher, I was hesitant to call this company mainly because of the distance but I’m so gLad I did. Price was reasonable, very professional and knowledgeable technician. Highly recommended for your kitchen appliances repair. Thank you IFES

I needed a commercial oven repaired in advance of a weekend event. I had to staff the venue for three days to still have no technician show up when we were told to meet them. A competitor provided next day service in a scheduled three hours window and was done in under an hour. Everyone has deadlines to meet - except Interstate Food Equipment, I guess.

One of the rarest honest and good companies left in MA. Very professional technicians. They did a great job fixing our commercial dishwasher and charged a reasonable price. Thank you MRES! Keep the good work going!

Called them to change a part at our business. They charged us $420.00 just for the part without prior notice . The actual part only cost $100. When we called to complain about the price and asked them to give us a credit for overcharging us, they sent us a letter instead from their lawyer. Very unprofessional and overpriced. They think they can get away with robbing people. Not worth the headache and aggravation!

They were great came same day I called they ordered the parts and soon as they were in the came and installed they they were great

Same day repair. Reasonable price. Quick work

They are so polite and fast also they are reasonable. Very punctional. I highly recommend this company. Thank you so much.

Max was very personable, polite and explained everything clearly. He worked quickly and now my refrigerator is working again! Thank you, Max!!

Very good. He came by took a look at our fridge. He was willing to do the repairs but explained it’s not worth it. Extremely honest man.

Great experience, Max was wonderful! Helped to fix our dryer that wasn’t spinning, super quick and easy. Would call again!

He is very professional and was quick in figuring the issues and fixing it. Really recommend his service.

Great experience using them! They showed up same day, the technician was knowledgeable and really helpful. Highly recommend for anyone with appliance issues in the area!

I am very satisfied with the tech. Very knowledgeable and courteous. Excellent job, highly recommend this company.