All reviews for Boucher Energy Systems, Inc.

I can't say enough good things about Boucher. They installed our heating system 13 years ago, and last month they installed our new Mitsubishi electric split AC/heater. Boucher has the most energy efficient systems of anyone, and they are so responsive and patient explaining everything from technical details to financing. Their workers are the nicest guys...I highly recommend them to anyone!

Very knowledgeable, practical, easy to work with, and (very important) answered ALL of our questions quickly and honestly...installation went without a hitch; the install crew (really a great TEAM) were polite and professional...really knew their stuff. Post-installation questions were answered the same-day they were asked, as well as a couple of questions dealing with the operation of the system a week or so later. Great people! There were NO hidden "gotchas". The system that was installed was exactly the system that was specified: absolutely no surprises. We are extremely pleased with our system.

We first hired Boucher Energy for a new HVAC system back in the early 2000's. We were so pleased with their work we referred a few family members to them for their needs over the next several years. Like us, they too were quite pleased with the service provided by Boucher. This year, in a different home, we had the need to upgrade our heating and cooling systems in addition to upgrading the hot water heater. Again we reached out to Boucher Energy and, as expected they delivered a quality system for us. The installation crew was awesome. They were professional, courteous and considerate of our needs and our property throughout the project. The took the time to answer questions and explain the features and operation of the new systems. Nice work guys, thank you.
Paul

When Joel came out to provide a quote, I knew I picked the right company. He was so informative and provided different options for us. He explained the different rebate options available which helped us make the right decision.
Tina was instrumental in helping me through the mass save process. She was very nice and answered my questions quickly.
The team installed 4 mini split units and they are on time, very professional and completed the project in one day. I recommend them highly.

I am extremely pleased with the quality of the installation of my new HVAC system. The installers were very professional and friendly, and I was impressed with their knowledge, craftsmanship, and attention to detail. I highly recommend BES to fulfill your HVAC needs. They are just nice honest people to deal with.

Boucher installed 2 ductless minisplits at my home. The quality and speed of the work were both excellent. The casings for drainage and electrical lines were installed exactly where and how I asked, and they look great. The electrician they worked with also did very clean work, and he managed to run all the wiring through the ceiling. They also stuck around after the job was finished to walk me through the controls, which was really helpful. Overall, I was very pleased with the service, and I'd use this business again.

Boucher is the Best!! I have used them years!
They replaced my heating and central ac about 8 years ago.. most recently they installed mini splits on my new addition. Reliable Experienced and always there IF needed. Love the twice a year maintenance options!! Highly recommend!

Boucher Energy treats its customers, and installs systems, just like they would want to be treated. A+!!!
Two improperly sized boilers heated our home- adding up to huge energy bills and constant problems. Boucher energy calculated our actual heating needs, reviewed our energy bills, and consulted with Infrared Diagnostics to identify a single efficient boiler to reduce our natural gas consumption. Their installation team was prompt, professional, and highly motivated to give us the maximum benefit.
Just as if they were working on their own homes! Outcome was perfect!

Boucher Energy Systems is a highly respected and professional company. They removed our a.c. outdoor unit and water heater and replaced it with a heat pump water heater and a house heat pump. The first interview visit with Jeff was invaluable. He was clear, full of information and did not use hard sell tactics. The installation crew came on the date that was offered and they were right on time. We added a remote thermostat to enable us to set the heat/a.c. when we'd been away and were returning home. The "spokesperson" for that crew was clear and patient in explaining the system. I highly recommend Boucher Energy Systems!

I recently contracted Boucher Energy Systems to install 2 Mitsubishi heat pumps at my house replacing a couple of 20+ year old central air conditioners. From the initial estimate I received to the final installation, the whole experience exceeded my expectations. The entire team was professional, highly knowledgeable, and a pleasure to work with. They delivered as promised and on time. I will definitely be hiring them again for my yearly maintenance.

We had new ducted heatpump installed in our 2 story house. They worked with us closely to ensure the system performed properly and that the ducting runs fit both us esthetically and them mechanically. You get what you pay for top notch expericed installers that left us very pleased with the results.

I started with multiple questions about my options, and the sales person suggested others I had not considered. I received several, easy to read proposals which allowed my to make my decision on the type of system I wanted. I had several companies quote that specific configuration and while they were not the cheapest option, they were close and I had more trust that they could do what was needed in the best way.
The installation day was quicker than originally quoted, and went smoothly with all equipment being installed and explained how to use it. They left the house in better condition than when they started. Very happy with my decision to go with BES.

I am beyond pleased with the work performed by Boucher Energy Systems, Inc. From proposal, to scheduling and finally installation - Tina, Steve and Joel were each very responsive and helpful. They walked me through the entire process and made everything very easy to understand. On installation day, their crew arrived on time and were extremely professional. They were very easy going about working around my "full house" (including my dog), wore shoe coverings each time they entered the house, and put down floor coverings in their work spaces. The installation was very well done, looks beautiful inside and out. Once completed, one of their installation technicians took the time to walk me through equipment operation, maintenance and answer questions. I couldn't be happier with their service and installation, and am confident I made the right choice going with Boucher Energy. I highly recommend them without hesitation.

From Joel the owner of the company, to the installation crew, and Tina in the office, I would like to say Thank you! Everything went smoothly from start to finish, and I couldn’t be happier. I highly recommend Boucher Energy Systems for any of your cooling or heating needs. Thank you again, Joel and company and keep up the great work!!

We had a very complicated heating and cooling system in our house that combined baseboard heating and heat pumps in a newer addition, with air heat and cooling in the older section of our house. We needed a new boiler and outside AC unit, and worked with Boucher to create a new system that was more interrelated and energy efficient. The system that they installed works beautifully, and I cannot recommend their professionalism enough. They were really good at figuring out what system would work best for us and accommodated our requests along the way. We had to separate the installation across many months due to the supply chain issue, but Boucher kept us up to date on the process, and we ended up getting a better unit for the same cost we agreed to. Their office assistant, Tina Ridenour, made the whole process so easy, particularly walking us through the Mass Save rebates and loan process. We looked at a variety of vendors when we decided to update our system, and are so happy that we chose Boucher for this project.

We used Boucher Energy Systems to replace our old gas furnaces with high efficiency Mitsubishi air source heat pumps. We were very satisfied with the whole experience. Joel Boucher came out and spent a considerable period of time inspecting the old systems and the house and told us our various options and answered all of our questions. The installation was a big, 3 day job because we have 2 different systems serving different floors of the house. The installation team did very careful work, getting all of the details (large and small) just right. They fully explained what they were doing and answered all of our questions. Tina is handling the application for our Mass Save rebate, so we don't have to worry about that. We were very impressed with Boucher and would recommend them for any HVAC work.

Boucher recently installed a heat pump and air handler in our home to replace our previous air conditioning. Boucher was easy to work with, arrived on time, were knowledgeable and answered all of our questions throughout the process. The new outdoor unit is super quiet, was moved to a more convenient location and keeps the home consistently cool throughout the day and night. We obviously haven't used the heat yet, but so far we are very happy with our purchase!

Boucher Energy Systems, Inc. installed a Bosch Heat Pump at our single family residence at the end of June 2024. Our experience was very positive, starting with the detailed initial estimate visit with Joel, continuing with their office correspondence, to the professional installation itself. They were patient with our questions, and kept us updated through the whole process. We would not hesitate to recommend them for anyone’s air conditioning/heat pump needs.
Chris

Boucher Energy handled the MASS SAVE furnace/heat pump installation, mass save paperwork, warrenty paperwork, and installation schedule in a very timely manner with excellent communication as to the status of the project. The actual installation was incredibly organized from the time they arrived untill it was completed, including excellent cleanup! I have NO criticisms of the work or the entire process. They even did a follow up a couple months later and scheduled an A/C testing st no additional cost. The install took place in February and this review is the middle of June. They earned this 5 star rating and I would recommend them for ANY HVAC service especially MASS SAVE projects....

This is a top notch company. We replaced our Mitsubishi ductless air conditioner with a new one. Our experience with Joel Boucher deciding our best replacement was informative and helped us make the right decision. Everyone at Boucher, from the people in the office, especially Tina, to the installers were great. We would be happy to use them again.

The team from Boucher was fantastic from start to finish. They listened to our needs, assessed several options, and recommended and installed an air conditioning system that has made our home very comfortable despite record-breaking heat in the Boston area. Joel, Matt, Brian, Andy and team are very easy to work with - we highly recommend Boucher Energy Systems.