All reviews for Boucher Energy Systems, Inc.

Boucher was terrific. From the initial site visit, proposal through installation they were thorough, efficient, professional, and generally great to work with. While earlier we had other contractors come look at our house, none was as thorough as Boucher. They listen to understand our needs and took the time to address all our questions. The installation crew was great. In addition to be courteous and efficient they were very neat and left our house in terrific condition. They took the time to explain how to operate the system and are always available by email or phone to address any questions. I am confident that we got a high quality system that not only meets our heating and cooling needs but helps us reduce our depends on our oil fire furnace. I would highly recommend them.

The team went above and beyond to deliver an excellent heating and cooling system at a very fair price. They were meticulous in the installation and cleaning up after themselves. My rugs looked better than when they walked in the door. Thank you, fellas. You are all rock stars!

Another install at my house done by the team at Boucher Energy. From the request for quote to the design of the system through install, they have been awesome and made the whole process stress free. The install crew were top notch, they laid out floor covering and didn’t leave a spec of dust anywhere they worked. Wiring and piping where all perfectly laid out.

Multiple fantastic experiences with Boucher Energy Systems. I would highly recommend them. We replaced our HVAC system in two phases. Each installation was thoughtful, well planned and efficiently executed. They also sealed the ducts in our attic which made a huge difference with the AC this summer. After phase 1, we signed up for the maintenance service which has been seamless. Great company, great people, great product!

We worked with Boucher on mini splits for our new home. The process from start to finish was seamless. Tina, Joel, and the team were helpful when we were making decision and working through the Mass Save process. We are enjoying our new splits and look forward to continuing to work with them in the future. They came highly recommended to us and we highly recommend them to others!

The Team at Boucher Energy Systems, Inc. were exceptionally professional, proficient, efficient and skilled. I had a whole new HVAC system installed, along with a new Hot Water Heater, and I cannot say enough about how impressed I was with there execution of the project. A team of about eight people working in and around a fairly small mechanical room space, completing demo of the old system and hot water tank and installation of the new furnace, tankless hot water heater and heat pump. All on one of the coldest days in January. Completed in one day and when they left, there was no evidence of the amount of work that had just taken place. Clean as a whistle!! I highly recommend Boucher Energy Systems, Inc. to anyone looking for HVAC services.

While we’re happy with the work completed, the crew was competent and completed the installation efficiently, I have a couple of issues:
1. When providing a quote and/or proposal, please identify those major products that your quote was based on that are NOT currently or expected to be available. I was provided a quote on 10/22/24 and told that bookings would be in the early/mid December timeframe. When I accepted the quote (11/1/24), I found out that the product quoted was on back order for at least two months. Knowing that might have changed our decision.
2. Don’t invoice for the project until the work has been completed. While we were happy that the back ordered product came in a week or so earlier and we were able to get scheduled sooner, we were invoiced the day after the crew left but before any of the required inspections were done (I.e., before the project was finished). I had to ask several times about when the inspections would be done. Three weeks later I had one of the two inspections and week later was the second inspection. Rational provided by Boucher after the first inspection was that the plumbing inspection had to happen before the electrical inspection. That information would have been helpful since it clearly was known from the start.
3. This leads me to a lack of timely and appropriate communication as identified in my two issues above. I realize that everyone is busy but if you don’t have time to communicate, you’re going to lose potential repeat customers.

We have used Boucher Energy for many years and yes, they are very expensive. They do not follow up with maintenence when you are under contract so you need to make sure you stay on them. We recently had a disastrous service call. They had not done the service for the prior year so we asked that they do so but terminated the service contract. They did the service but said because the units we so dirty an extra $169 service charge would be added. I agreed to this. The bill arrives and it is nearly $1000. The tech charged us $250 for cleaning each unit. This is after he dropped his screw gun on our stairs leaving a huge gouge. We called to correct the bill and they did remove some of the charges but then added some at still $500. I called again and asked the service manager to remove to superfluous charges which he did. I thought this was fair and the issue was resolved. Today I receive a certified termination notice asking that we do not contact them for service ever again. Very childish and unnecessary. We were very polite with them and they seemed to agree to what we asked. This is not a company I can recommend. I suspect they can do better but for us this is spiteful childish behavior that we should avoid. Sorry.​​​

Wait, we discussed the bill, you adjusted it, we agreed, paid the bill and then you sent a certified letter stating we should not contact you ever again. Clearly not us not wanting to do business. If you felt the resolution was not fair you should have said so rather than agreeing. Anyway, clearly a very difficult business to deal with.