All reviews for Kerivan-Lane, Inc.

As always, Joe did a very thorough job. He has the best technical knowledge and is very focused to ensure things are operating as they should. He is open to questions, is responsive to the customer’s needs/wants, and gives valuable advice as well. Joe knows my property well as he has done the majority of the work at my home, Including installs. Very happy with Joe and Kerivan-Lane and have been with them for many years.

Since the initial contact, everyone at Kerivan-Lane has been helpful, clear, and responsive. Rob and his team did a great job installing the new HVAC system in my condo. The team is always on time, clear in communication, and did the job efficiently. I reached out to other companies for quotes, but Kerivan-Lane had the most transparent pricing (itemized quotes) that made it easy to understand the cost estimate. Thank you.

I’ve been a customer of Kerivan Lane for over 20 years and I’m grateful for the relationship we’ve built over that time. They not only handle my oil deliveries, but they also have very qualified plumbers on their team as well. I’m especially grateful for their immediate response earlier this year when my very old furnace decided to die on one of those single digit temperature days. Rob and Keith were part of the team that got just a little bit more life out of the old furnace and helped me navigate the purchase and Installation of a new furnace less than a week later. I had no idea how much effort it took to disassemble and remove an extremely heavy furnace. It took the whole day to get everything in place and the heat and hot water running again. The guys were smiling every time I went to check on them in my cold basement and they really seemed to take pride in a job well/done. On the other end of the situation Keith patiently listened to the parameters of the type of furnace I wanted to purchase and I think we both felt good about the outcome.
Thank you Kerivan Lane for your efforts over the years (and I’ll be calling about a plumber next week)!

When it was time to upgrade our 12-year-old mini split, we didn’t hesitate to call the professionals at Kerivan-Lane. Rob, their experienced technician, evaluated our needs and coordinated the installation. Garrett worked tirelessly to install the new Fujitsu mini split in less than a day. When questions came up, Kerivan responded to his calls immediately. Our sales rep, Keith, answered all my questions quickly, as well. We have relied on the team at Kerivan-Lane for over 50 years, not only for oil services and heating emergencies, but for our complete home energy needs.
Bob and Jan Zidle
Needham

I have been a customer of Kerivan Lane for 13 years and highly recommend the company for oil delivery service and new heating equipment installation. All of the employees I have interacted with have been profession, competent and go over and above. Especially Paul who today with his coworker Nolan went above and beyond to shovel the snow away from my gate to ensure I had oil! Thank you!!

Rob G. from Kerivan Lane was outstanding! He arrived promptly and with a smile on his face and ready to bring our heat/hot water back. He patiently explained and showed us the issue and within 30 minutes we were up and running! I cannot say enough about his exceptional customer service and Kerivan Lane’s excellent support! Thank you!

Double bills (paper and email several weeks after delivery even if initial bill was paid). Meghan Lane is extremely rude and unprofessional when we brought this up. She actually hung up on us.

Edit: Patrick emailed us after the above unpleasant experience and sorted this issue out. Appreciate his professionalism.

**Update to the owners response:
Your company didn't get a fair chance to fix that? That's the biggest joke/lie I have heard lately!
1. I gave you every chance to contact me after I left Pat a message twice - you did not
2. I was told twice I have to sign up for service plan twice for $198 for each outside condenser before your company will dispatch anyone to even take a look
3. Incompetent installation is not going to be fixed by routine maintenance. Your guy put a check valve inside a wall, which should not have happened to start with. You checking that on your routine maintenance?
4. My exact wording from my email responding to your guy telling me to cough up $800 before your company can dispatch anyone to take a look was "you're going to get a review on Google no matter what, whether it's a 5 ⭐ or 1 ⭐. The ball is in your court to fix the error"

Stop living in your bubble and admit your employee(s) were incompetent and messed up
*****

Mini split systems installed by this company by previous owner in 12/2020. Couple weeks ago (6/2025), water started dripping from the ceiling in dining area. Found out that the condensate pump tubing was disconnected and leaking into the wall/ceiling the tube ran through. The orage check valve in the pictures was put behind closed wall. According to condensate pump manufacturer, that valve needs to be 6 inches from the pump unit, that was probably 4/5 feet away from the pump. And the connection the installer put inside the wall were not even reinforced with any clamps or bandings. If common sense prevails, one would think putting a connector with active water flowing through behind closed walls would not be a great idea. I tried to call Kerivan Lane to get them to come out to fix said installation problem. Then, they informed me not only once, but twice I have to sign for service plan, which will cost about $800, before they will send anyone out to check what's the problem (which I already told them what's the obvious part of the problem, you gotta figure out the technical part). The manager Pat called and left a voicemail saying he's trying to get me on the schedule for the week of 7/4. I have been working and didn't have the time to call him back immediately. Finally I got a chance to call the office and left him a message to acknowledge I got his message and please call me back to set up the appointment on 7/3. I didn't expect things yo be fixed or hear back from him on 7/3 or 7/4, it's the holiday and I'll be honest I didn't expect anyone yo be working. The Tue after 7/4 week, called again and tell the lady, I think her name is Jessica ,answering the phone I need to talk to Pat and please ask him to call me back. And she kept digging what's this about and I have to explain to her again the same issue for I don't know how many times I have repeated already and she went ahead and tell me they are not sending anyone out unless I sign up for service plan. I was already fed up with this talk and getting irritated and told her her company needed to come fix the botched installation job and I'm not paying $800 up ftont for you yo come out to fix it. She got all defensive and saying I don't have to yell and it wasn't a bitched installation. Long story short, they never came or even have the courtesy to return my call again trying yo fix the problem. Blue Bear Plumbing, Heating and Air came out and fixed the problem! Much better company than this.