Landscaping reviews in Oxford, Massachusetts

Will never return again. Charged me $40 for 2 Coreopsis plants.... and ALL of the flower stalks fell off the plant when I went to plant them. I've never had that happen before. They were on the back of a bottom shelve on a rack - but Robbins still managed to charge me $20 dollars for each plant.

I returned the next day with the plants and showed them the branches FELL RIGHT OFF... they said they would not take them back "Because they were Perennials". The second excuse they gave me was "they were healthy when they left the store". They were not healthy.

The RUDE Manager just turned around and shut the office door on me. Robbins Garden Center makes a ton of money and when they sell someone defective plants, they should be fair to the customers. Instead they chose to be RUDE after selling defective plants. Will never return to this store- EVER!

I’d give no stars if possible. Dishonest, poor customer service and owner doesn’t care about customers. Refund “processed” for cancelled order multiple times yet no refund received. Run around every time we called. Will take business to another small business who values their customers.

We called Robbins the first time about a problem with our pellet stove, they appeared to fix the problem, although it seemed overpriced for only an hour of work. A few weeks later, we called about the same problem as the stove would not start again. Once again Robbins came out to fix the problem and do a "full cleaning". Once again we were overcharged as the problem is now back a week later. Another company came out to look at the stove and said it looked like the stove had never even been cleaned. Upon calling Robbins, the manager was rude and would not listen to anything we had to say. Would give zero stars if possible. Will never do business with them again.

Been going there for 35 years. Never had a problem. Great family and hard workers. Their dirt products are perfect for gardening.

What’s with the shady receipts from this place? I run a business & they either don’t give one or I get one with no prices on my receipts. Also the price change depending on who is serving me. Do better.

I spent well over $1000 on pellets from them. Their deivery was supposed to be july,they left me a message aug..ok..no prob. I call today to set it up and it was 1 ton pallets instead of 1.5, so changed again to sept...again no big deal. I called in march about a bad bag...no problem,bring it in and we will exchange it. I mentioned i still had that bag...they wanted it by April 1st...well, thanks for telling me!!! I got such a condescending talking too. I even heard her put the phone down and pick it up aggravated. I dont know their business anymore than they know how to to my job. Ill be looking elsewhere for next year.

A business deal gone bad with another company was rescued by the folks at Robbins. They accepted enviro-bloc in return for pellets at no additional charge. Even picked them up for us! They also scheduled the second delivery of pellets that arrived last week, right on time as scheduled. Like anyplace, availability and pricing are driven by what the market does so plan in advance for what you need. As far as politeness goes, You usually get back what you deliver to folks. I always get back a smile. Cheers :<}

Robbins garden has been around for a long time and is a trusted name. They are very diversified, from landscaping materials by the truckload, to pellets by the ton to keep you warm. They have a good variety of plants and veggies, as well as ornamental plants and outdoor furniture. The staff is friendly and knowledgeable. Easy to get to right off of rt 395 and rt 12 Oxford, Ma.

Ordered 3 ton of pellets in July 2023 and only received one ton in November. Now chasing them for a refund - check has been put in the mail 6 times now but to no avail. Woman keeps blaming the post office. Long time customer lost

Rude, rude, rude!!! ZERO stars.
I vowed 4 years ago I would never give them my business due to that woman's rudeness. My husband popped in there a few weeks ago, as we are installing a pellet stove and they were just as rude to him ( I told you so was in order) I don't understand how they are still in business. Overpriced and their customer service is awful. It's a shame they are making bank treating people that way.

I understand that I come from the family but from the inside of the business, this family is truly a team. Yes we are family and we fight sometimes but at the end of the day everyone is there for everyone. I am so glad that god picked me to be in this family and I couldn't has for a better family. This business is the best thing that ever happened to me and it has been such a great impact on my life.

Ordered SCREENED loam. Delivers dirt and had to move the pile which was acceptable. But as we shovel it and move it the dirt is filled with a great many rocks. Not little ones which maybe the screening process might miss. Some of the rocks were 16 inches across and most were bigger than softballs. Some were broken pieces of tar ! We moved half the pile and filled a loader bucket with the rocks. I took a picture and complained to Robbins. I was told the delivery driver must have not emptied a previous load and that I got the mess. A poor excuse, and why should I have to now get rid of all those rocks.

Great local family business, we purchased a fantastic fuschia there today.

We not only get our pellets from here, we just had the BEST service for our Pellet stove. He was thorough, professional, informative and clean! We would recommend Robbins to all our friends and Family!

Always friendly, always helpful... After a few different tries got the perfect pellets for my stove. No more mess, no more jamming. Thanks ... also can pick up a box of Girl Scout cookies every time I'm there!

They were very helpful when I needed help with my 12 year old pellet stove. They found the part I needed in a timely manner. I have been doing business with them for over 15 years and will continue to do so! They go out of their way to help you.

Awful! DO NOT get pellets delivered by this company. They decided it would be a great idea to drive 3 tons of pellets on a flatbed all over my lawn! My lawn now looks like a demolition derby just took place. I take pride in my lawn and spend a lot time and money to keep it nice. It only took this company 10 minutes to destroy it. The woman who took my order promised they would you a manual pallet jack to move my pellets. Well the tire tracks and ditches in my lawn say otherwise........ Awful service.

Because you have to give a star, obviously, I give it one. I wish I could give 0. Had pellets delivered to our home. Driver stated, to my wife, he could not deliver where we wanted them and when my wife expressed that we have had pellets delivered in the spot before he told her impossible. He then told her he had no time to hang around and figure it out (not exact words). So, having two pallets dropped. Turned into her having to move them one by one to the place we requested them delivered. I immediately called the store and explained what just happened and was immediately received with an extremely rude response. There was no empathy for a 50+ year old woman being left pellets that needed to be moved. No concern for the customers experience. What I received was this response, "Well I don't know what happened between the two people." It's at the discretion of the driver. I was so taken back by the lack of caring or concern from this company by the way this, ME, customer was left with feeling. I even mentioned that I would be going on line to write a review and obviously it would not be a good one. She accused me of threatening her.....really! I explained in no way was that a threat but a statement of fact! As a consumer, and in the world of technology, everyone is doing and I review my experiences often the good, bad and in this case Ugly. I explicitly said I can't believe that you, as a business, wouldn't even offer to refund the delivery charge. There was not one word, and this is the truth, uttered that said I'm sorry for your experience. Or a thought of how they could they make it better. What I was meet with was an extremely unprofessional person who, in my opinion, called me a liar and told me that my wife (who is moving 80 bags of pellets) should have called. Questions: Would she have said to my wife I'm sorry and I don't need to verify with the driver what you said because, I Believe YOU, even if there is a slight discrepancy you should have had a better experience? Doubtful. But you can take that risk and be the judge!! NEVER, NEVER, NEVER again will we deal with this company!! Clearly I'm not the only one who has had this experience.

Nice family owned business. Been going there for 10 years buying feed and flowers always friendly and very helpful.

Great staff and friendly. Last time buying pellets I asked for a recommendation. They suggested Blackstone Hardwoods.
They must have been trying to unload inventory. These are the dirtiest burning pellets I have ever used in the 13 years I've been burning pellets.

Was a cute little garden center. They had what I was looking for!