HOMEPROS CONTRACTORS LLC

Exelente

Unprofessional, Unsafe, and Unreliable

I hired Jose for a full system installation, and the experience was unacceptable. The job took over three weeks and was still left incomplete. During this time, my family including a baby and an elderly person had to live without heat. We fell ill due to the cold, and despite knowing our situation, he showed no urgency or care.

When I asked for transparency about the work and costs, he became hostile and aggressive. He refused to provide a full breakdown of invoice, and when I insisted, he struck my table and tried to intimidate me into paying the remaining balance. His justification was that I was avoiding payment—despite the fact that I had never refused to pay

This behavior was not only unprofessional but threatening. He overcharged me, failed to deliver, and showed zero empathy for a family in need.

Beware: Avoid this contractor at all costs. He lacks integrity, accountability, and basic human decency.

Poco profesional, inseguro e irresponsable

Contraté a José para una instalación completa del sistema, y la experiencia fue inaceptable. El trabajo tomó más de tres semanas y aún así quedó incompleto. Durante ese tiempo, mi familia—including un bebé y una persona mayor—tuvo que vivir sin calefacción. Nos enfermamos por el frío, y a pesar de conocer nuestra situación, él no mostró ninguna urgencia ni empatía.

Cuando pedí transparencia sobre el trabajo y los costos, se volvió hostil y agresivo. Se negó a proporcionar un desglose completo de la factura y, cuando insistí, golpeó mi mesa e intentó intimidarme para que le pagara el saldo restante. Su justificación fue que yo estaba evitando el pago—a pesar de que nunca me negué a pagar.

Este comportamiento no solo fue poco profesional, sino también amenazante. Me cobró de más, no cumplió con el trabajo y mostró cero empatía hacia una familia necesitada.

Advertencia: Evite a este contratista a toda costa. Le falta integridad, responsabilidad y decencia humana básica.

Home Pros LLC is hands down the best HVAC company in Revere, MA.
Last year I had to have my entire air system changed along with new duct work installed.

Jose and his team were great.

Very responsive, professional. He kept us informed on all the work that was taking place. Tonight I was having an issue with my AC as it kept turning off.

I knew what the problem was my drain line needed to be blown out but I didn’t have the tools to take care of it. Called up Jose and he sent over a tech within 2 hours. Tech showed up, put on shoe booties to keep our floors clean, and blew out the drain line. Yeah, it was minimal work and didn’t take long. But the responsiveness and care that Jose and each of his employees show make them the best.