Drainage reviews in Saugus, Massachusetts

UPDATE: Jay came by and he gave us an update. He offered to take a look and help us out for a reduced fee. We appreciated the offer, and we had already had someone come by to help. We very much appreciated the visit. Thank you, Jay!
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Uhm... Are we talking about the same company? We have been waiting for 2 days. Reasons given why no one showed: Had to go to supply house first, one of the workers got a flat, switching trucks, have to wait until tomorrow morning (6am), warehouse didn't have part(s) needed, went to another parts place, waiting for part at store... I honestly thought we were being baited by teens using the business number for a joke. Eventually, we couldn't wait any more.

Basement flooded didn't know what to do.....called Drains 911....Best decision ever....Jay responded immediately and everything fixed as new like it never happened.....

Don't hire them to do anything for you. He charged me $895 to swap my showerheads and hook up my washer/dryer and he was supposed to install a bidet attachment on my toilet and he said he'd be back to install the bidet. Overpriced is understatement.

Had a major sewer back up called Drains 911. Answer the phone right away and was that my house within the hour got all my drains flowing also cleaned up the mess in my basement. Highly recommend these guys.

Thank you very much Jay for responding so fast. I highly recommend Drains 911 for any plumbing service. I was very impressed with your knowledge regarding our difficult situation today. Your customer service was outstanding and attention to detail was meticulous! Trust is something that seems to be gone in todays society regarding honesty and integrity. Thanks you so much for being a breath of fresh air when its needed most. I have been a Police Officer for 28 years and highly recommend Jay for any plumbing needs. Thanks again. Ps if I could give him ten stars I would have.

Responsive and thorough. Jay did a great job with diagnosing and fixing my drain issues.

Jay was awesome. He was readily available to come and help us with a toilet clog on a Sunday morning. Great service and very friendly.
Would highly recommend

No one ever wants to have to call a plumber, but if you find yourself in a pickle I recommend checking Jay out! He was able to quickly fix our issue, was transparent about costs, and was super professional.

Jay came out immediately for an emergency situation and took care of it quickly and beautifully and did a great job of cleaning up afterwards. I would highly recommend him.

Jay was quick to confirm appointment, was clear in communication for his arrival, and changed out our garbage disposal quickly! Jay also made clear recommendations for us. Highly recommend!

Jay came out to an emergency call for the next morning and fixed my clogged drain within minutes. He's professional and extremely responsive to calls & texts.

I was not expecting such prompt service when I called. Jay was here within an hour. He found the problem quickly with a clog in the drain pipe. Within an hour he had it fixed and running well. I am very impressed with his knowledge. The price was more than I expected but worth every penny. Thank you Jay.

Jay was quick to answer, friendly, knowledgeable and set up a same day appointment! This experience was beyond helpful. Working with Drains 911 made my issues disappear in a breeze. I have already recommended to friends and family. Definitely would recommend

We had a very scary, and not fun backup. Our house is 100 years old. Sadly, it had to happen near the holidays. But Jay replied asap, and made me feel better about something so major. He came out quickly - he did the work swiftly, and ordered the parts for the next phase of the project for 2026 (main line replaced) . He saved us! thank you again!!!

Jay was professional and knowledgeable. He worked quickly and did a thorough job - he was able to explain the problem and how fixed in great detail. Very personable as well. Definitely recommend .

I had a plumbing issue so I called Jay. He came out quick but unfortunately I had a much bigger problem than I thought. Unfortunately I'm affected by the long government shut down and was unable to pay, but the work needed to be done before there was a bigger, much more expensive problem. I told Jay up front, "Not only can I not pay you today, I have some money coming, but I don't know what it's going to arrive or clear." He didn't even think for one sec. He immediately responded, "Dont worry about that Mr Daley, we'll take care of you." And he did. He did the job and left. He patiently waited with out pestering me about when it was coming. I got the money and paid the man promptly. One thing that stood out to me was... I was in the middle of thanking him for being so awesome and going so far out of his way, I live in southern Maine. And the pay situation of course. He said this, "My pleasure sir, I always try to help my veterans." Class act. Work was first class and he's a stand up tradesman!! Highly recommend Jay anytime to anyone. You wont be disappointed.

Jay came in went to the basement and immediately saw that the issue was caused by work done by the previous owner. He had a solution that would fix the issue. He is prompt, polite and keeps you in the loop about timing and cost. Very happy to have found him.

I hired Jay on October 27th to come to my house to fix my furnace. At first he seemed personable, honest, and seemed to give me the best deal to get the job done because I told him I was on a tight budget. I felt I could trust him. But unfortunately this was not the case. He left that day and told me had to order the part from the supply warehouse and that it was on back order and that they could not give him an estimated time frame on when the part would come in. (Super service was able to get the same part at the same supply house within a half hour and installed the same day) I asked Jay for an estimate with a breakdown of parts and labor for my own records but did not provide me with one.

I had been trying to get him back here for
3 1/2 weeks to fix the gas valve. He gave me no choice but to dispute the $160 charge and hire Super Service. He had been avoiding my calls and had not been getting back to me on a timely manner or when he said he would. After I had already felt he was giving me the runaround. He then tells me he finally has the part in hand (like 2 weeks later) and was definitely coming on November 18th but he has to move some stuff around and will let me know if it will be on Thursday or Friday last week. I’m calling and texting him to find out which day exactly….Thursday or Friday…Still no response. Every time I called him from the number he knew that he have a file he didnt respond, so then I call him from a different phone number that he didnt know and then he answers right away…and tell me he has the part and/or that your coming to fix the problem but then he doesn’t answer me again when he knows that it is me…this has been done 3 times from 3 different numbers..he did not hold his word about coming to my house to fix the problem. I’m sorry but I have a child, elderly dog and my elderly mother that comes here and it’s freezing outside and in my house. I pleaded with him to get here because my family was freezing and he was not getting back to me claiming he was calling and texting me but that it was going straight to voicemail which was a lie. I could not wait any longer. And him taking so long to come here and not responding to my calls and texts about coming here were going to lead to a bigger problem with my pipes freezing. I highly suggest you do not waste your time with Jay because this whole experience had been nothing but a headache!

I highly recommend hiring Super Service! They suggested I replace my furnace soon but they were able to remedy the situation with it just that one part so that I can have heat until I get more money to replace the entire system. They did not try to force me to replace other parts either even though they eventually need to be replaced. They were able to get the part and install it the same day.

After not being able to respond to a call due to truck malfunctions, Jay helped me out the next day and installed a new water heater in my home. Jay was very communicative and responsive to all my questions and very flexible, even through elements that seemed outside his control.

This was the worst experience I have had with any service provider. I called on 12/23 for an appointment. Jay said he could come out 12/24 at 11am. At 12:30 when he hadn't arrived we gave him a call and Jay said he was running a little behind and would be by shortly. At 4:30 I texted Jay and he said he would be here in about 45 minutes. At 6:05 I reached out again and he said he got a flat tire and would have to come on 12/24. When I asked what time he did not respond. We waited over 7 hrs for him. My husband took the entire day off of work waiting for him. I do not trust Jay to show up or keep us posted so I told him just to cancel the appointment and I called another plumber. In my opinion this was terrible service. I would not use this company.
Update:
Since yesterday I have gotten numerous text messages from the owner of the company apologizing profusely and trying to make it right. I believe he's very sincere and wants to do the right thing. I think going forward I would be a little cautious and maybe ask to speak to the manager or supervisor sooner.

I called with no heat or hot water in the middle of the night. Jay called back at 5:00 AM, drove from Boston and arrived in Dover by 8:00.

I never write reviews but had to. Unbelievably responsive, helpful, and professional.