HVAC reviews in Saugus, Massachusetts

We just had our air conditioning system completely replaced by Max. Dan was extremely knowledgeable and his guys were professional and efficient. He gave us all the info we needed and gave us a fair price. Would definitely recommend.

Our AC broke during a heat wave (of course!), and Max Heating and Cooling was the only company that actually returned our call. They were even able to fix our machine in the same day. Highly recommend for their responsiveness, professionalism and just being really friendly in general.

I cannot say enough good things about Max Heating and Cooling. Our HVAC stopped functioning this month, and I was tasked with finding a company to fix it. Having dealt with truly awful contractors in the past, I always find this task stressful. I called around and spoke with a few places. Even though Max Heating and Cooling‘s diagnostic fee was higher than other places, ultimately I picked them because from the initial phone call, I could tell that this was a professional, trustworthy company.

I first spoke with Dan the owner on the phone, and after hearing what was wrong, he provided initial steps to troubleshoot the problem and help streamline the home visit. Scheduling the service date and time was easy. Joseph performed the house visit, and he was amazing. He was on time, friendly, and helpful. He not only figured out exactly what was wrong with our system, he answered all of our thousands of questions, and provided some great advice for basic system maintenance that we can perform ourselves. Even though I don’t know the first thing about HVAC systems, I can tell that he was thorough and takes pride in his work. As an added bonus, he was great with our dog, who does not generally like strangers.

I highly recommend Max Heating and Cooling and will be working with them again in the future!

Max Heating and Cooling were amazing installing our new air source heat pumps. The onsite team was awesome - they were friendly, cleaned up everything, communicated and did a great job. We are very pleased and highly recommend them.

We met with 7 heating & cooling companies because of a disaster with our heating & cooling system that started with a leak and ended with 3 chemicals mixed together in a leak, creating a toxic and moldy environment in the air handler, making our 7-year-old sick for months before we figured out the cause of the problem, and essentially ruining our entire system, from air handler to the compressor. Dan came in as the 7th group we'd spoken to and immediately made the most thorough and comprehensive explanation of what had happened and instilled trust that he and his team could replace our system and bring healthy air back into our home. The estimate was very reasonable and most importantly, we have full confidence, which we were missing in all the other companies we'd met with. We're excited for the fix and I will update the review with the great news after the fix when we can again close our windows and breathe easily with a 7-year-old on the mend. We know we'll only work with Max Heating and Cooling going forward and I only wish we'd discovered them sooner so we could have avoided so much trauma.

Had a great experience with Max Heating and Cooling. Had our forced steam radiator system replaced with a central heating/cooling system. Dan, Sam, and team were great - responsive, friendly, prompt. Also, their administrative assistant / front office person Harleigh is awesome - great communicator, responsive, kept everything on track and organized... was great for peace of mind during the entire process. There were a few things that lingered and needed to be resolved after the install and they took care of them all right away. Highly recommend.

My AC stopped working the first day of a massive heat wave. Tried calling the usual big companies, and they wouldn't send someone out. Called the number for Max, got connected to Dan (the owner), and he sent someone out within a few hours. Joe carefully diagnosed the problem, and unfortunately I needed a new unit. Dan got me a prompt quote for a new unit and sent someone out the next day to install! Paulo got the system up and running in no time; the workmanship quality was high. Oh, and the big company replied with a quote after Max had already finished the installation! 10/10 Max is my new goto HVAC company.

From start to finish, I had a stellar experience with Dan and his team at Max Heating & Cooling. After checking out other folks, we went with this team for three reasons: competitive pricing, responsiveness, trustworthiness.

Before the job: Dan responded quickly to my initial inquiry and came around to take a look at my property within 24 hours of my call. He suggested the right heating and cooling solution for my property, showing me the reasons why. The estimate came out to a very competitive price. He responded to all my followup questions quickly and clearly. He's a straight-shooter.

During the install: Team 1, Jason & Brandon, were champs doing the install over three of the hottest days so far of the summer. Through it all, they were friendly, cheerful, and very respectful of me and my family. They cleaned up after themselves and maintained really clear lines of communication while setting reasonable expectations with me about the work. The final result -- my home is ready for the next heat wave and we're ready to save money when the winter comes with our ultra-energy efficient hyper heat pump.

I couldn't recommend these guys MORE. We'll be coming to them again for future services.

Dan, Sam, Stacey, and the entire team at MAX H&C are truly exceptional! I’m beyond thrilled with my HVAC upgrade—switching from oil to gas and replacing our outdated, broken central AC has completely transformed our home’s comfort. Dan was fantastic from the start, offering expert recommendations and handling everything, including the oil tank removal, with ease. His quote? Unbeatable!

The crew arrived right on time every morning at 8 AM, always respectful of my home by wearing shoe covers and making sure everything was spotless before they left. Their attention to detail was impeccable—they even hid the new ductwork in a closet corner so we didn’t lose any storage space. When they cut the hole for the upstairs return, they minimized the impact, making patching the sheetrock a breeze.

Sam came by to inspect the work, coordinated the town inspection for the gas line, and even took it upon himself to elevate my water heater, ensuring everything was done right. Stacey, meanwhile, was a rockstar in helping me navigate the paperwork for the Mass Save rebates.

Every step of the way, the team was professional, friendly, efficient, and on time. Their workmanship was truly top-notch, and they made what could have been a stressful upgrade feel effortless. I highly recommend MAX H&C—they exceeded all my expectations!

My husband and I went with Max Heating and Cooling for the install of our electric heat pump/central air system and heat pump water heater and have been very satisfied with the results. After a year, the system and water heater are still going strong and performed spectacularly well during last year's sub-zero temperatures, despite us not having any sort of supplemental heating system at the time. The team did a phenomenal job during the install process and went the extra mile in making our basement look cleaner and far more organized than before the work even started. Additionally, Dan and Stacey were more than happy to provide various revisions of the paperwork we needed to submit as part of our MassSave heat pump rebate application. Dan and his team have been nothing short of amazing and we are happy to work with them again for the install of our supplemental resistive heating system. I highly recommend this company for all your HVAC needs.

Thank you so much management , amazing service, fast , super professional and knowledgeable, thank you Michael, amazing electrician and hvac specialist , highly recommended, well worth the price

I honestly don’t know what to add! He is already 5 stars. Dan was on time/early,; honest about today’s costs and what’s in my future; and was familiar with my favorite onion ring spot. Always want to give work to a small company over a big chain. Dan”s the man!

Recently had Max heating and cooling replace my old oil furnace with a new gas furnace and I am happy with the new system. They were able to schedule the job far sooner than I ever could have imagined (next day service for a non-emergency replacement). The technicians were knowledgeable and courteous. Dan cares about his customers and their experience - would highly recommend.

We had Max Heating and Cooling install our mini-split and couldn't be happier. Great experience from start to finish. Stacy in the office was communicative and helpful. Dan took his time to answer our questions. The installation team, Brandon and Joe, and the electrician Mike, were excellent! They were prompt, hard working, friendly and knowledgable. Thank you!

We recently hired Max Heating and Cooling to replace our outdated oil tank heating system with a modern heat pump and an instant gas hot water heater. Our experience with Max Heating and Cooling left us thoroughly impressed with the quality of their work, efficiency, and attention to detail.

From the outset, the team at Max Heating and Cooling worked diligently to ensure the project was completed swiftly and professionally. What stood out to us was their remarkable speed in completing the job, with everything wrapped up within a week. Not only did they finish ahead of schedule, but they also left our premises cleaner than they found it, which is a testament to their commitment to a job well done.

The transition from oil to gas service was remarkably smooth, thanks in no small part to the excellent coordination provided by Palo. He seamlessly managed all the moving parts of the project, leaving us with a worry-free experience. His expertise and communication throughout the process were invaluable.

Additionally, we decided to upgrade our electrical service during this project and enlisted the services of their electrician, Mike. We were pleasantly surprised when we asked him to take on some extra electrical work at the last minute, and he not only accommodated our request but also completed the additional work with impressive speed and precision. Mike's professionalism and the reasonable pricing added tremendous value to our overall experience.

In summary, we wholeheartedly recommend Max Heating and Cooling for any heating, cooling, or electrical needs. Their dedication to delivering high-quality service, their team's professionalism, and their commitment to customer satisfaction make them a standout choice. We couldn't be more satisfied with our decision to work with them, and we are thrilled with the results. Max Heating and Cooling receives our wholehearted endorsement, and we are more than happy to give them a resounding 100% recommendation.

Amazing customer service and very professional, can't recommend enough! Dan was super responsive when I called about an issue with my AC during a heat wave. He came the same day and fixed the issue within 30 minutes. Will definitely be using Max Heating & Cooling for maintenance and all things HVAC in the future.

I am so happy with MAX Heating and Cooling. They have been amazing for a hot water issue I’ve had. Branden & Joe have been here twice one to diagnose and the second time to complete the work. They are professional and stick to the task. They are very knowledgeable, professional and also very reasonably priced. They will definitely be my go to for all heating and cooling issues. Thank you all for the great work.

Max Heating and Cooling is outstanding.

My old heat pump system wasn't working, so I contacted one of the big companies in the Boston area. Their guy came in and wouldn't even look to see what was wrong with my unit. They immediately told me that I needed a new system and quoted me an outrageous price. They told me that they needed to rip out all my walls to put it in.

I wanted to get a second opinion, so I put a request through yelp. Dan, the owner of Max, emailed me within an hour with his cell number. Stacey, the office manager, called me first thing the next morning and sent out Joseph, who did a careful analysis of my system. It did need to be replaced. Paulo came out and did an outstanding installation, over 3 days, staying late on a Friday night to complete it. My walls were all kept intact. And the price was MUCH lower than what the big name company quoted me.

DEFINITELY USE MAX!!!!! Feel free to contact me for details.

Max Heating and Cooling did a terrific job diagnosing and solving our AC problem
and our hot water leak. Dan came on time and efficiently knew what to do to fix the AC system and the hot water leak. He also was so professional in answering our questions
and very pleasant and helpful. We also had our yearly furnace cleaning by Greg who was also very efficient and professional. Stacy, the office manager, quickly organized our appointments and responded promptly to our phone calls for assistance.
I highly recommend Max Heating and Cooling Company to our friends and family as they are the best company we have worked with to quickly and efficiently fix heating and cooling problems. The whole company should get a 5 star plus rating.

A friend recommended Max heating and cooling. Stacy and Dan were amazing. Our AC stopped working at 90 degree weather. Very unhappy baby. Very tired parents. They managed to squeeze us in the next morning and took care of a very clogged drainage pipe. AC is blasting now. Happy baby. Planning to go with them from now on.

What a great experience. We noticed our AC had gone out overnight and we were worried because we had some 90+ days coming up. We called at 8AM. Dan, the owner, was at our house shortly after 9 and had diagnosed and fixed the problem (a mouse nested in the unit and fried the capacitor) by 930 and also gave us some good advice to keep the problem from recurring and to keep the system in good shape. Highly recommended! Will definitely be calling when it's time to replace the system.