Reviews of local pros in Springfield, Massachusetts

The springfield location is honestly the worst supply house I have ever had to get parts from. The registers are always empty and often the counter guys will stop your transaction to talk withsome who just walked in for sometimes 10 minutes at a time. Or even grab people in line behind you so they can talk with them. Wait time at the count is an average 10-20 minutes.

My go- to plumbing supply house in Springfield. Been buying materials for the city for many years. That speaks for itself

Great selection but no service on Saturdays. The associate was on the phone, and didn’t acknowledge me in any way. After about 10 minutes of browsing I left. I guess phone sales trump in store.

We purchased a Bocchi farmers sink from FW WEBB’s in Springfield. We wanted to open the box there at the store to make sure that we also received the kit (colander, roll up mat & cutting board) . We were told that it wasn’t necessary as they assured us that it was in the box. When we arrived home we found that the kit was NOT in the box. That had to be placed on order. Then we saw that there was a bubble on the right front side of the sink. We immediately called to see about getting another sink, it now has been 4wks, no follow up calls, emails or texts. We now had to turn the sink around, which made it extremely difficult for the plumber to put in the garbage disposal.
This is extremely disappointing. Lousy customer service!!!

Great supply house

Wonderful service, great company to do business with!

They've got what you need. Not too expensive.

Very good place great counter guys

I hate new guy.his ok but ihate him

Springfield branch needs to stock more material never anything in stock

#1in the number 2 business Rooterman stamped

Always there to help with a smile when needed.

Needed a part for my AC unit and Plimpton & Hills had it….

To the person who answered my call on Friday April 14, 2023 at 4pm THANK YOU.
LONG STORY SHORT my AC broke on a 90* day with a 4 month old baby asking where is the AC. When I called for a part, they had it. They also stayed open a little later for us and gave directions to locate the building.

AGAIN THANK for the best customer service..

Derrick has been my number 1 supply house guy, he is knowledgeable and very quick acting.When it comes to my orders and anyone else's orders

Jason was the epitome of great customer service. Pleasant, knowledgeable, expedient and professional. I will be back!

Jason saved my life with my Gerber spud gasket. Thank you for the help and confidence!!

In the springfield branch the counter guys are great it's the only reason I come back but the prices are high and they always have stuff not in stock and it's common stuff a plumbing supply house should have

My favorite and only heating and air supply house. Shoutout to Kieth, and Jay, idk what I’d do without you guys. Professional or a homeowner looking to DIY, these guys will take care of you.

Hard working polite and super fast

Awesome company. Great work.

guy is great came the same day !! call him !!!