Reviews of local pros in Springfield, Massachusetts

He was very friendly and addressed all my concerns

I highly recommend Know The Flo Sewer and Drain. Excellent service.

Had an emergency and he came out right away even though it was late

Drain line clogged again within days, called someone else and he told me the job wasn't done properly, $300+ wasted never got a call back.

Very helpful and informative through the whole process. Neil was very communicative and arrived on time.

Called Neil and he came by as soon as he could have. Very friendly and knowledgeable. Went above and beyond what he originally came for. Highly recommend.

Neil was great,professional and very knowledgeable. He cleaned out my main drain all the way to the city line. Would highly recommend him.

The gentleman neil who came was fast, knowledgeable and efficient. They came the day after I called. They offered same day, but it wasn't an emergency. Cleaned out main drain all the way to city line. I recommend them highly. Thanks.

Neil is extremely dependable. I called him about a leaking water heater and he was at my house within hours. He worked hard on New Years day to install my new Water Heater.

I am so happy I called Know the Flow Sewer & Drain to help me with my plumbing emergency that occurred the day after Thanksgiving at 7 pm. I never expected how helpful and courteous they would be. Neil, who answered my call was patient and kind despite the panicked and crying state I was in while trying to explain the problem I was experiencing. He was able to talk me through the immediate problem of extremely hot water pouring into my basement and was at my house within 20 minutes and able to fix it. I did not hesitate to accept his offer to return the next day to complete the repairs. Not only did he show up at the time he said he would the quoted price did not change despite the additional work that was needed to correct the problem then was originally thought. I definitely plan on using Know the Flow Sewer & Drain for any needed repairs in the future considering how quickly they responded and how reasonable their prices are. It is a great feeling knowing there is a local/honest and courteous business availble in western massachusetts.

We had a new gas dryer delivered over the weekend. I called Monday afternoon and it was hooked up by lunch time on Tuesday. Reasonable price (even came in under quote) and will happily call again if/when we need plumber services.

We had a sewer backup last week and I randomly chose this company as the first one that could make it out to our house. Neil answered the call immediately and did a perfect job. I highly recommend him to any one with a plumbing issue. So glad I didn't call Roto Rooter which I have heard is very very expensive.

I had a local guy come in the day before give up and go home. Called know the flow they sent a guy the next morning. He did great job. Explained everything well. Was time efficient. Good with dogs. More or less $200 a hour

MARKETING SCAM - AVOID - This is no longer the number for Know the Flow. I called this number to book an appointment. The woman who answered claimed to be gathering referrals saying she would provide me with a list of "qualified professional "" in my area. After 20 minutes on the phone, I realized this phone number is a scam. The woman wouldn't give said referrals unless I gave her a great deal of personal information and agreed to allow "all of her professionals" - not only plumbers but anyone - contact me by phone, email, and text. When I refuse to give her any personal information, apart from my telephone contact number, she refused to give the referral list. Total scam.

We called and he returned our call promptly. We needed the main drain to the street cleaned out. When he came Neil was professional and got right to work. He completed the job and told us that it should be done yearly. He gave us a price and it was reasonable for the service. We're happy with the work that was done. We'll use him again.

I called the company yesterday about a clogged sink, and Neil came and fixed it this morning, less than 24 hours before my call yesterday. And on New Year's Eve! He was so helpful and explained everything to me as he went, and he outlined the issues in our system that we'll need to get resolved in future so that this doesn't keep happening. All for extremely reasonable prices! We couldn't be happier with the work and the service. Will definitely be using them again.

He is simply unprofessional.never comes the time he says .he lies. Tried to over price by hundreds of dollars and can't be trusted. Stay away!!!!

If I could give zero stars I would!! This company was contracted months ago to install salon shampoo bowls in my vocational shop classroom. They were given all the details of the job before it began and had someone from the company come in to determine what was needed. It has been well over a month of us waiting and the job has not been completed. First, the parts needed to compete the job were not ordered in advance so we had to wait a few more weeks for those to come in. The first person came in and wasn’t able to complete the job as he was missing other parts they were told they would need to install the sinks before the began the job. We had to wait several more weeks for someone to return with the parts they needed. Another person came in to continue the job and left 2 shampoo bowls not installed, mind you there are only 10 sinks we need installed. I reached out to them early this week to get a date and time they would be coming in to complete the job and explaining why we needed them done asap and my email gets ignored. A male coworker also emails them and he gets a response saying they would get to us by the end of the week, which is what we were told last week. This is the end of the second week of us asking when our job will be completed as it is affecting my students lessons but it’s not a priority for them to complete a city contract. I would never recommend this company to anyone.

Update: after this review was done the sinks were finished up swiftly. I was not contacted ant anll about it and my coworker was asked if I could remove this review.

Solving our issues plus good people. Kind of place I like to do business with

Great bunch of folks that work there. Fair pricing. Good products. Highly recommended.

We depend on contractors to assist our firm with facilities management. The team at Corcoran is at the top of our list. They are efficient and highly skilled in providing us with competent and cost effective solutions. Tom, Natalie and the entire team are appreciated by us. We highly recommend them . Fleming Contracting Corp.