Reviews of local pros in Topsfield, Massachusetts

We have used Preferred Air for the last 5 years for all maintenance and service. They have been responsive, professional and timely in their service. The technicians are also very thorough in their work as well as explaining the service performed. HIGHLY RECOMMEND THIS TEAM!

Just had Peter do an annual maintenance on my system. He tested and thoroughly cleaned all indoor units - removing and cleaning the filters and the internal system components including the blower wheel. I highly recommend this company for maintenance of Mitsubishi Electric ductless systems!

Their worker was angry and rude for some reason unknown to us but the kicker is when he intentionally damaged, and I mean using his tool to mangle the inner part at the hem of our heater and said, "Now it's condemned!". It's like he had a personal vendetta against us. We have never met this person!

I’m writing an edit here in response to your reply to my review because I couldn’t figure out how to respond directly to you.

I am disappointed that instead of calling me for more information or try and resolve this, you felt it better to discredit my husband’s experience and this review. You too weren’t there either and we did take pictures too. We are not HVAC specialists so I can’t speak to what he did right or wrong but we were forced to hire another company and I can tell you Patrick’s report is questionable. But I understand different people may assess the same issue differently so that’s not the point here. What bothered us most was how rude he was to my husband and the way he talked to him. While, like you say, he followed protocol to shut the heater down, he could have communicated that instead of the angry “Now it’s condemned!” Please tell me you see what I mean because I take no joy in writing this review. And I would appreciate it if you at least called and tried to understand what happened other than discrediting this experience.

When so many people these days treat customers rudely, the people at Preferred Air are a breath of fresh air. (Pardon the pun). These guys are the greatest! So pleasant on the phone, prompt service. Great customer service. They are the best around. Very highly recommended.

I was given a recommendation to go with Prefered Air by someone at my job and I would have to say it was by far the best decision I ever made for my home. I was stressed about the conversion to gas from electric. I went through 8-10 contractors for quotes on doing a complete conversion over from an all electric home to gas. Out of all the contractors the only one that came into my home with the best solution to making the conversion to gas with no change in my homes current layout was Preffred Air. It was obvious that Tom the owner of Preffered Air was not out to just make money on the job but ensure I would be a happy customer in the long term. He was very set on only doing it the way he reccomended and after doing research it was obvious he had my best interest in mind. We got a boiler, hot water tank, hydro air handler and condesor installed along with ecobee 4 thermostats installed. Five zones were installed on the boiler with them leaving me one extra for an additional zone in the future like heating my garage. They helped me make great equipment choices and shared the details with me on why it is the best choice for my home. I went with a viessman condensing boiler, viessman hot water tank, american standard hydro air handler, american standard 2.5 ton condersor, and ecobee 4 thermostats for equipment. Prefered Air has amazing knowledge on the equipment, installation, and are very professional. Dont waste your time looking else where. If you want the best just call these guys. They are very honest and knowledgable about everything and keep you posted on progress. They actually work with you during the entire process and check in with you during installation to ensure you are comfortable with what they are doing in your home. Thanks for everything Prefered Air. Brain and other install team members were amazing to work with and educated me along the way. Shawn Morrissey was amazing going over the equipment and details during start up of all the equipment. He has knowledge on eveything, very honest, great attitude and very professional. Keep up the great work! Keep putting the customer first like you have and you will continue to be great. Wish you guys nothing but the absolute best.

Nelson and Family

I have been a customer for years with Preferred Air and hold them in the highest regard. The air in our home has been getting better and better over the years with all the upgrades we’ve done. I recommend them highly! They are pros with both heat and a/c. Very reliable, friendly and knowledgeable as well.

The team at Preferred Air are fantastic! Clean, courteous and respectful. Drew always responds in a timely manner to get you on the schedule ASAP. Thank you so much to Louis, Ryan, Doug and Dennis for all of your great work! Working on repair and install in 120 degree heat in the attic is not an easy job! Thank you all again!

Preferred Air has been so reliable for me over the years and absolutely the most professional company I have ever dealt with. They have taken care of my heating and cooling as well as serviced all my systems. No matter how big or small the job has been I always feel like a VIP.

I hired Preferred Air to do a complete furnace and A/C replacement for my home, and I couldn't be more pleased. The business folks were knowledgeable and helpful. The install team was clean, efficient, and conscientious, and issues that arose during the process were communicated clearly. My questions and concerns were addressed promptly. Shout out to Wayne, Rob, Luis, and the others who helped make this process as painless as possible.

I cannot say enough good things about the team at Preferred Air. When I realized that my new condo required a complete re-build of the central air system, they went above and beyond by providing valuable advice on how to design the system to accommodate the challenge of a big open space with 20' ceilings. Additionally, they identified and fixed air flow problems resulting from a poorly designed installation. The team handled the very complicated job with utmost professionalism, courtesy and importantly, expertise. It was a pleasure working with them and I am thrilled with my new (working!) system Preferred Air simply rocks.

I have been using Preferred Air for many years. These men are extremely knowledgeable, very professional and polite, and very respectful. They are always punctual, hard working and honest. The folks in the office are great as well, always pleasant and willing to help.
I highly recommend this company...they get the job done...and get it done right !!

I had a service contract that I paid nearly 3000.00 for. Preferred air never showed up. I called them and they told me that I was supposed to call them to set up a time. I asked well if I didn’t call you would you keep my 3000.00? The call center employee said yes, YOU must call us. She was inflexible when I said but I paid preferred 3000. The I had a problem and I called preferred Air. They came, charge us 203.00 for a service call and the Tech told my wife that we need a new unit at a cost of approximately 8000.00. The very next day I received a docu sign contract for OVER 16,000.00 without even a call or explanation. I sent an email telling Preferred Air that I was dissatisfied and I received a response from the owner Tom Fazzava telling me that I was a business man and the “tech” had no right to quote a price essentially demeaning this Texh who was a good guy! Don’t walk, run away from Preferred Air. The owner is aweful to his employees and has zero customer courtesy!!!!

We just had our second Split Duct system installed by Preferred Air.
They do wonderful work. Both installations look great and work fantastic.
All the people we dealt with were very professional. As a result of our experience with them my folks, my daughter and four different friends also had systems installed bu Preferred Air. They are all very happy.
Steve

Preferred Air is a great company. Mike and Sal arrived Monday morning to replace my existing Furnace and A/C unit. Late Monday morning, as Mike and Sal were unpacking the new Furnace, they noticed it was damaged, and told me right away (which I truly appreciate). After getting a new Furnace and A/C to start the install, everything went smoothly. Mike and Sal are 2 very hard working guys.

Betty Jo, and Kris, thank you for answering all of our questions.

Peter, thank you for connecting the Furnace and A/C, and getting heat back in our house. Also, for connecting our new Thermostat.

Highly Recommend Preferred Air, Inc. In Topsfield.

Preferred Air just installed AC at my house over the last two days. Shaun, Tyler and Boris did a fantastic job. Very professional and courteous. They kept the job site clean and neat both days. The system they installed looks great and works perfect. The best thing is that it runs whisper quiet. I would highly recommend them if you are looking for a new AC system.

Preferred Air was one of three contractors that I requested a quote to install a ductless split type AC/Heat Pump system in my house. Right from the start of requesting the quote and the subsequent visit to my house to do a walk through, to installation every person I dealt with was professional, courteous and knowledgeable. Betty Jo Tremblay handled the quoting process and walk through and was very responsive in getting me the original quote and a requote when we decided on a change. The two men that did the installation (sorry forgot their names) were professional, polite, knew what they were doing, cleaned up and we’re here everyday on time. They installed all the wall units in the house and cleaned up after the work was done. Once the system was installed Patrick Packard came by to charge the system, get it up and running and go over the operation of the unit with us. He was very patient and did a great job showing us how to operate the wall units and remotes correctly.

I would highly recommend Preferred Air.

Preferred Air is one the most professional contractors my husband and I have ever used. The communication from the estimate to the install of our mini split system was outstanding. Guy, Sean, Boris and Ryan are employees you should be truly proud of!! I highly recommend this company.

Preferred Air is a top of the line HVAC contractor. I manage a commercial office building and we have been contracting them for more than 6 years for installing new equipment and maintaining our older equipment.

It has become quite apparent over these years that Tom runs a well oiled machine. Everything is always punctual and done with perfection and that makes it easier for us to keep our tenants happy. I've recommended them to many people over the years, and I've heard very similar comments back from all of those people with incredible consistency.

Tom and his team at Preferred Air are excellent. I recently had them replace an old gas furnace and A/C unit with a totally new, energy efficient system. Tom came out the same day I called him and gave me a reasonable quote the next day. I had received 2 quotes before I called Tom, and although he was not the cheapest price, his obvious knowledge & experience, his honesty, and his detailed quote/project plan are why I chose Preferred Air. The crew showed up on time and left the job site clean each day. The office team is excellent as well. They helped me with rebate paperwork and really went above and beyond to make sure I was taken care of. I highly recommend Tom and his team at Preferred Air.

The house that we purchased has split units for heating and cooling with electric baseboard that we use as a backup. While a split unit system is easy to use and extremely efficient, this particular system has been plagued with leaks. We contacted Preferred air to identify the problem and address it. The first service call did not address the problem and two days later the system was blowing cold air (instead of warm). I contacted the company. They went above and beyond to send out a second crew and address the issue. I'd like to think that I was reasonable with them, and Preferred Air was incredibly responsive. Their techs are knowledgable, diligent, and patient in explaining the work they they have performed. They earned a five star review by going the extra mile. Highly recommended.

Preferred Air was great to work with. Called today because AC wasn’t working (90 degrees out). They sent someone right away and the system was fixed (parts replaced) in under an hour. Technician was friendly and knowledgeable.