Water Damage Restoration reviews in Waltham, Massachusetts

Paul and crew did a great job with our ugly mess of mold. Professional,polite, and hard working. Would highly recommend.

3 wonderful men showed up to clean up water damage in two rooms and crawl space... In and out very quickly, answered all my questions and concerns. they were very friendly, polite and professional .. would recommend them to everyone. removed everything and cleaned up.. after all my worrying about the mess there was none..

Fernando and his team were quick to arrive and help when we had a leak over the weekend. They were courteous and extremely helpful throughout the process of assessing damage and completing the demo needed

During a winter freeze I had a pipe burst in a duplex in Cambridge, flooding the basement. I first called the big national companies and they said that they had so many requests that they weren't even taking any more appointments. Then I tried Cleanway, and the owner was at my unit within an hour and his crew spent the next day cleaning up the mess.

I suggest you pick up the phone and try these guys first. They get 5 stars for all aspects of of my experience with them.

Very polite and respectful to our water damage due to the wind and rain storm we had. Easy to work with and very thorough in finding damage. They did everything from their setup to the clean up, we would recommend them highly!

Fernando was the gentleman that worked on my Aunts home. He was absolutely wonderful. He went above and beyond. He was quick and efficient. I would highly recommend this company and Fernando.

Provided flood remediation for a bathroom shower that was flooding the unit below. Cleanway really cleaned things up! Not only did they remediate the problems in both bathrooms but they completely rebuilt my entire tile bathroom. They have very reasonable rates, and are very friendly, courteous, and professional. I would recommend Cleanway Services for anyone looking for professional remediation.

During a snow storm in January I had a pipe burst that caused a sizable flood in my basement. I called Cleanway in Waltham and they were over ASAP and handled the situation with ease. The estimator
and technicians were very professional and knowledgeable. They knew exactly who to talk to at my insurance company and made a disastrous situation less painful. Highly recommend!

I would like to say thank you to Andres Paul , Pablo. Fernando. they are the best. they do a super job. they came to my house for mitigation and now for damage to the bedrooms and they did a wonderful job I would recommend they to everyone.. than you again

Fernando was amazing. He helped me during a very difficult time, when plumbing in the condo assn's triple decker was a complete mess. He's professional, helpful, pleasant and responsive. I honestly don't know how we could have gotten past our condo plumbing problem without him. Thank you, Fernando!

Paul and his team were awesome. They worked swiftly through our mitigation issues (water damage) and helped us get every question answered. They were able to work when we were home and made the whole process go by smoothly.

Good price, quick scheduling, and a professional crew of three performed the work very well.
I enjoyed working with Vincent Servello on the assessment and estimating, and he gave me the confidence that the job would be done right. And that is just how it worked out.

Fernando and his team were great to work with! What I thought was water damage from an ice dam turned out to be an internal leak in my shower. The Cleanway team adjusted their plan accordingly and without delay to the mitigation. Fernando explained the process every step of the way, which is always reassuring. Would highly recommend them based on my experience.

Before hiring Cleanway I contacted several mold remediation companies and received many quotes. The work recommended by the other companies was unnecessary, overpriced or didn't make sense. Vincent came to my home and we mapped out a simple step-by-step plan to remediate the mold. Vincent and his team worked closely with me to remediate the mold during the entire process. Paul and the other colleagues went above and beyond their roles to help me whenever they came to my home or when Vincent was out of the office. The mold has been remediated and the cost of the remediation and mold testing was much lower than all others. If you have a mold issue don't call anyone else....call Cleanway.

Fernando and the team from Cleanway were there from the first day we submitted our claim and selected them for the job. I cannot stress enough how well they communicated and executed their plan. Every employee that walked through our doors from Cleanway was polite, kind, and hard-working. My family and I are so happy that we went with Cleanway and I would highly recommend them to anyone!

There aren't enough stars on this scale to accurately reflect the professional and individualized services provided to each customer at Cleanway Services. Mr. Vincent Servello, Director of Sales & Marketing, understood my remediation and restoration needs better than I after my condominium water debacle. He is honest, thorough, considerate, and perseveres until the work is completed, through any obstacles, e.g. insurance claims, coordinating adjusters, interceding with changing condo regulations, Boards, and management companies that may be encountered. As an expert in his field, he has advocated for my project with the many issues and representatives involved for almost 12 months and has been knowledgeable in recommending resources and locating necessary tradespeople.

Cleanway and Mr. Servello were highly recommended to me by a prominent real estate agent who is known as a perfectionist. Mr. Servello had recently finished the remediation and restoration of a condo for one of her clients in my area. She noted his expertise, positive interactions, and timely completion of his work.

No one has provided such comprehensive service to any of my construction ventures in the past and fortunately, now I know that I will confidently contact Mr. Servello and Cleanway Services in the future and recommend them highly to those I know!

Absolutely amazing from beginning to end…I can’t say enough about Fernando, Paul and his crew. During a time of crisis this group worked miracles for our family. Would highly recommend for all your cleaning and restoration needs.

Vincent was so amazing! He really took care of us! He understood the assignment and he delivered beyond what I expected! You won’t regret working with this company! Thank you so much - Yvanne

I write this review with great satisfaction. My basement got flood damage. Upon my call. Mr Vincent came home immediately, and arranged the work to be completed in a meticulous manner soon. Above all, learning that I don’t have flood insurance , he even generously adjusted the cost to reduce the burden on me.

Thank you Vincent and Cleanway Team!

Thank you Cleanway Setvices for helping us with cleaning a flooded basement. We had two incidents of water seeping into our basement within the span of a week. Fernando was prompt in coming over to take a look, giving us an estimate and starting the work. Andres and his crew did a thorough job of making sure the water was completely dried out and mold proofed. The second time the basement had water due to the recent crippling rainstorm, Fernanado’s and Andres’s help was timely as they had the entire crew within no time getting the water out and drying the basement. In the end, they also did a walkthrough to make sure everything was right. Shoutout to Paul as well who made sure everything was organized and smooth. I would highly recommend Cleanway services for their professionalism, timeliness and quality of work. I recommended them to my neighbor who had a similar incident and they hired tham as well. Thank you Cleanway team!

Vincent and the team were very responsive, stepping in after a larger company stopped responding to us. Cleanway came out within 24 hours and clearly explained the process they would follow. The crew was professional and thorough and the basement was completely dried out. Would recommend!