HVAC reviews in Ware, Massachusetts

Super professional family owned business! I just moved to the area and had an issue with my furnace. Not only did Heat Pro pick up the phone right away, they listened and gave helpful advice on what the likely issue was and were very responsible to then educate us that we should contact our propane provider as the primary service provider. I really appreciate their openness and honesty.

Awesome, very prompt service!!! 10/10 recommend.

2026-Can't say enough about the service, pricing, professionalism and response time given by Heat Pro. They are one company that still knows how to provide outstanding customer service. I highly recommend Heat Pro.

2025-My furnace issue may have taken time to fix however the company's response was quick and professional. Ryan and Alex worked through the possibilities to properly diagnose the problem. They were professional, answered my questions and were very diligent in their work. They were sure when they left the problem was solved and i knew exactly what was done .
I Highly recommend this company, they won't disappoint.

Matt and crew arrived promptly around 11 AM as scheduled and did a fantastic job installing a replacement furnace Tuesday after our original failed after 16 years over the weekend. I would not hesitate using them for any HVAC project, excellent service, very knowledgeable, professional, and great to talk with. Thank you! Next on the list is our water heater.

Matt came out again to take a look at our 16 year old furnace which has been acting up over the past few years. This was over the weekend. Heat Pro once again was very responsive and was able to determine that furnace finally had failed. Seems we have hit the limit on original appliances in our home over the past few months. Heat Pro will be replacing our furnace and water heater now! It's great to deal with a local small business that is responsive and honest! Thanks!

Matt was great. Looked over our water heater and provided recommendations regarding repair versus replacement. Proceeding forward with a replacement next. Very professional and provided great information regarding options.

The HeatPro went to my residence to do a whole boiler installments. They acknowledged the issues, corrected the issues even when I previously contracted an electrician to “do the job” but the job was totally wrong and they had my boiler run as it should have. I am so thankful for them. One thing I want to mention is that I wish they would have suggested me to replace other things that I had to call them for after, but besides that they are wonderful. They were very professional, they were understanding and reasonable with price. Everything is up to code and I am happy to say that they are the best heating company in town. The HeatPro has been the number 1 go to when I need maintenance on my boilers. Thank you!

Amazing service that you can count on and trust!

Heat pro guys are awesome! They are super friendly, knowledgeable and explain what and why they’re doing what they’re doing, they come out quickly to service. All around great people. I’ve used their services for a few years now and again today 4/26/23 and they are extremely reliable. I refuse to use anyone else to come and service my boiler. They are the go to heat pros . Hence the name, it is very accurate.
Keep doing what you’re doing heatpro your doing phenomenal work.

Highly recommend these fine folks. Had a leaking pipe in my basement and they came right out and took care of it. Honest and price was amazing. Truly a class act operation. Thank you fellas.

Matt is so easy to work with. Honest and dependable. Always does an excellent job. Called him at midnight on Christmas eve and was happy to talk me through a reset. Wonderful employees!

They were knowledgeable, personable, and fast. I would use them in the future and I highly recommend them!

They did a very good job. I didn't ask but I should have had the burner efficiency tested to see if it was adjusted for highest efficiency since they were here.

Great job!! Done professionally, the technician was very polite and answered all of my questions… He did a great job getting my hot water tank back working!!

Always on time and very professional. They know their stuff usually know what the problem
Is in 15-20 minutes

Alex did a great job diagnosing problem … than fixing it .. thank you

Years ago, they came to my rescue immediately when our furnace went on the coldest day of the year. We have used Heat Pro ever since for all our heating and air conditioning needs. I have highly recommended them to others and they were also quite pleased. Excellent company in every aspect. It's a real comfort having a company that is so trustworthy, diligent and professional. We also had them install ducts in two of our bathrooms that had none. Has made a huge difference in eliminating mold in our attic.
I can't say enough about how good Heat Pro is.
As of 5-10-23; they are still tops in my book. Thanks Matt

They are still the best company to deal with. They saved us again today (12/22/23)! Thanks Heat Pro. Thanks Travis and always thanks Matt! It'll be a merry (warm) Christmas now.

It’s 7/2/25 and still very happy with Heat Pro. Saved us again today when our a/c pump went. Thanks Matt😊

The Heat Pro team was excellent. They worked so efficiently, left a clean job site, and were very professional and personable. They were able to come in and work with our very old house to modify and make any and all adjustments necessary to get our new tank installed the right way.

I thought that they were very pleasant and friendly and they no there stuff.

Great work guys. Matt and his team come through again.

Very professional and personable. Highly recommend for any HVAC work.

Matt was amazing, professional, knowledgeable, and overall awesome. Would recommend him to anyone THANK YOU!!!!

Awesome, awesome, awesome. They saved us after the propane delivery company (SPP) dropped the ball badly in the middle of zero degree weather.