All reviews for Comfort Masters Heating

We recently had our furnace repaired and upgraded in our home in Wayland. Comfort Masters Heating had done the original furnace installation many years ago, and since the system worked perfectly all this time, we decided to trust them again for our repair and upgrade. The whole process was handled with great care and attention to detail. Emmanuel made sure the furnace was properly sized, installed, and tested so it would keep our home warm and comfortable. The team took the time to explain how to use and maintain our new system, and even helped with all the paperwork, warranties, and rebates. We truly appreciate the professionalism and dedication—they treated our home like it was their own. It's great to see a company still run with this level of service and quality!

I've been relying on Comfort Masters Heating since I bought my home, and they always provide excellent furnace repair and maintenance service. The technicians handle both repairs and tune-ups efficiently, and are always polite and helpful. When I needed a new furnace installed, they made the whole process easy and I've had no issues since then. Most recently, Emmanuel and Joe came by for a routine heating tune-up and were very thorough and professional. Later, Manuel stopped by to quickly fix a small unexpected issue with my heat, and had everything working smoothly within an hour. I’m always impressed with how friendly and dependable their team is in Wayland.

Absolutely recommend this company for AC repair and installation! Russell and Manuel, the installation team, were extremely knowledgeable and skilled. They were very respectful of our home and did a fantastic job, even when some unexpected challenges came up during the process. We needed to replace two outdoor air conditioning units and also upgrade our indoor furnace coils and refrigerant lines. Our old systems had lasted a long time, but it was the right time for an upgrade. We contacted a few companies for quotes, and this one offered a competitive price and came highly recommended. They provided us with energy-efficient 17 SEER systems that qualified for valuable rebates, while other companies could only offer less efficient models without any rebates. Communication and scheduling were smooth from start to finish. The install team arrived on time, carefully assessed the job, and worked diligently all day to complete everything. Even when there was a small hiccup with missing information from the initial sales visit, Russell and Manuel quickly found high-quality solutions right on site. The finished work is outstanding, and we are extremely happy with our new AC units and the whole experience. We’re grateful to have a reliable and efficient AC system, especially with the warm summers in MA!

I've been relying on this AC repair service for the entire 8 years I've been in Wayland, and they've never let me down. Just a few weeks ago, Manuel and Russell installed a full building AC system in my condo, along with temperature detectors with automatic cut-off ability. I did some price comparisons, and as always, I found their rates to be fair and reasonable. The project was completed in a timely manner, and they answered all my questions once the job was done. What I appreciate most is getting straightforward answers from Manuel, and he's also a pleasant fellow. Their communication and customer service are top-notch as well.

Just one week after moving into my new home in Wayland, the motor and control board of my heater malfunctioned. This resulted in a sweltering indoor temperature of 87 degrees during the night, as the temperature outside soared into the nineties. I reached out to several heater repair businesses but was met with long waiting times of up to four weeks. Then I stumbled upon Comfort Masters Heating during an online review search. I immediately set up an appointment for the following day. Russell arrived and quickly diagnosed the problem within 10 minutes - the motor had burned out and had taken the control board with it. Given that my heater was 22 years old, sourcing parts for the motor rebuild was challenging. However, Russell rose to the occasion and got the job done. By Friday, my heater was back in top form, efficiently cooling down the house. Emmanuel, another technician from the company, was extremely informative and installed the motor swiftly. Comfort Masters Heating, a family-run business, demonstrated a genuine care for my comfort and financial concerns. I'm elated to have discovered a reliable heater repair service I can trust, especially when major heater repairs are on the horizon!

I give this furnace repair service 5 stars! They are incredibly helpful and prompt. The appointment window was from 12 to 2, and the technician arrived right at noon. He was super friendly and took the time to explain everything he was doing, without trying to upsell unnecessary services for my furnace. I really appreciated how he worked on my furnace and even replaced my Nest thermostat with a regular one, while explaining why my recent bill had increased. Overall, this service is fantastic to work with!

My encounter with this furnace repair service was superb. The office assistant, full of know-how, promptly got me on the schedule after I reached out needing a new furnace and AC. Joe came over within a day, providing a wealth of information about his product and the company. He was able to give an immediate estimate and had a range of options to suit any budget. Joe was kind, well-informed, and respectful - the only contractor who appreciated my call. On the day of the installation, he arrived right on time, accompanied by his team members, Manuel and Emmanuel. Both men were professional, and trustworthy. By mid-afternoon, they had completed the new AC and furnace installation. The house and furnace room were left clean and spotless. Emmanuel took the time to explain the new thermostat and how to program it. It's been a couple of months since they were here, and the AC and furnace are still functioning perfectly. So this review is coming after their products have been used and tested. I highly suggest reaching out to this furnace repair service for your HVAC needs. Joe is a genuine guy and is dedicated to assisting you in Wayland.

If you’re looking for reliable AC repair or a new AC system installation, I highly recommend this company. I had a new air conditioning unit installed, and the experience was fantastic from start to finish. The team that handled my installation was extremely professional, and they managed to complete the entire job in less than a day. Not only was the price very competitive, but I also saved over $2,000 compared to other quotes I received. I called in the morning, and by the afternoon, Russell came by my home, explained every step of the process, and gave me clear written quotes with several options to fit my needs. After I picked the best system for my house, Russell also took care of all the details with discounts and rebates, and scheduled the install at a time that worked for me. On installation day, Manuel and his son arrived promptly and got right to work, even though it was a rainy and cold day. They quickly removed my old AC system, built a new platform, ran new coolant lines, and set up the new condenser and heat exchange unit. Meanwhile, Joe from the electrical team came by to handle all of the wiring and breaker box work for the new system. The teamwork was impressive, and you could tell everyone was experienced and worked well together. Russell also checked in during the day to make sure everything was going smoothly. When the inside installation was almost finished, another technician arrived to run all the necessary tests and make sure the system was working perfectly. He also took extra time to show me how to use the new smart thermostat and answered all my questions. After the work was done, Manuel and his son cleaned up everything, both inside and outside, so it looked like nothing had ever happened. The next day, someone from the office called to follow up and see if I had any more questions and to make sure I was happy with the service. From beginning to end, this company provided excellent service, clear communication, and hardworking staff who really care about quality. I couldn’t be more satisfied with my AC repair and installation experience. Job well done!