Appliance Repair reviews in West Springfield, Massachusetts

I would highly recommend them. They are quick to get you an appointment and the the tracking system for when your tech will arrive is great. My tech was great friendly and knew his stuff and very honest.

Chuck was awesome. Whole process took less than a week to diagnose, order and repair my 2 year old kitchenaid dishwasher. Communication throughout the process. Chuck was polite, throughout and tested everything before he left. Give that man a raise!

Shoutout to Chris for replacing our ten year old moldy washing machine gasket-- and giving it his All. It was not an easy job. Our Bosch washer and dryer are stacked, making it an awkward setup, but Chris somehow made it work. He showed up in a timely manner, being both friendly and informative. I am SO thankful that this could happen. Thanks again!

Mark was a great technician. He was straightforward and quick with the repair service.

I would actually give 0 stars but this system doesn’t allow anything lower than 1. I’ll keep it short and simple. DO NOT ever use this company unless you are prepared to replace your refrigerator. The technician who came to “repair” my parents refrigerator was so incompetent she couldn’t even put a simple water filter in properly and flooded the entire thing and caused the motherboard to need replacement. The freezer light also somehow needed replacing after this incident. Do yourself a favor and DO NOT use them unless you have the funds to possibly replace your refrigerator.

We recently had a problem that blew out our motor causing our dishwasher to not run. Our technician, Chris, provided above and beyond service. He was eager to help, answered any questions we had throughout the process, and provided the best customer service we have had in years! We can not express how thankful we are for his help. Thank you Chris!!!

I placed a claim with the warranty company, which directed me to Advantage Appliance Repair Inc. I had never worked with Advantage Appliance Repair Inc., and I am very impressed with their service, professionalism, efficiency and courtesy. Especially laudable is their "track a technician" online service, which helps to minimize the amount of customer time on the repair. Jeremy, the technician, clearly knows his stuff and efficiently resolved our problem - the first visit to assess and patch up the problem, and the second visit to install replacement parts and restore functionality to 100%. Thank you!

After 8 months of dealing with Advanced Appliance service of Gastonia, and so many different diagnosis and appointments; finally I had my refrigerator fixed and not because of them. I finally gave up on them and decided to try advantage appliance...the only thing that I wasn't quite satisfy was the scheduling team that kept canceling and rescheduling without talking to me but other than that, very happy, more than happy that they finally came through. and sent Johnny our way.. Johny was very respectful, took his time, made sure all was good before leaving. I had my doubts since the other company had ''changed'' the compressor supposedly 3 times and other stuff and it never worked, but Johnny got my refrigerator working the same day. he changed the compresor and I waited a couple of days before getting to excited to write this review but I can tell you that im overwhelmed of happiness that he fix it..is a brand new refrigerator to just trow away.. and im so glad he took care of it...

Mitch is AMAZING!! He worked on my washing machine and had to take it completely apart. It's an older machine and was rusted in a lot of areas. Mitch is extremely determined, knowledgeable and is very friendly. I would highly recommend requesting him for any future repairs you may have. I know I will!!

One star because the technician actually showed up and fixed my machine, however, I was charged when I was told this repair was completely free of charge due to the machine being recalled. Whoever works in the office is not diligent, communicative, or correct in what they are telling customers. I would not want to work with this company again.

We had an excellent experience with Glenn. He was courteous, knowledgeable, and professional. He diagnosed and repaired my dishwasher, which had a failed circulator pump. Advantage Appliance Repair was responsive and communicative throughout the process. Highly recommended.

I was relived when I saw the technician was Chuck. Chuck, who is knowledgeable, friendly and efficient, had been at our house one other time and was able to quickly fix the appliance issue we had then. This new problem, completely different appliance than the first visit, was a matter of “age”. Only so much can be done with a microwave that is over 20 years old. Chuck clearly explained the situation, offered some suggestions and when he left, the appliance was working, but he explained that it was only a matter of time ...

Eric F, technician for Mooresville, NC, addressed a chronic draining issue with my KitchenAid refrigerator. His knowledge and customer service skills were fantastic. I will definitely use Eric and Advantage for future needs.

Advantage Appliance repair was easy to work with for my warranty repair. Curtis, the technician who did the work was prompt efficient and knowledgeable.

Very good service. On time and done professionally. Service person is easy to speak to and explained what questions I asked him.

My 3 year old dishwasher started beeping 3 times and sounded like it wanted to drain all be itself when it was not in use! I called Kitchen Aid for the repair. Kitchen Aid sent Advantage Appliance to fix.The Tech arrived to fix and he said the problem is the water line I need a plumber he can not change the hose and that this is a common issue and a simple fix!! My question is… if this is common how come you can not change the hose??
Now I have to call a plumber to fix!
I went through all the trouble shooting and not one said possible water line could be the problem!
How come Advantage Appliance does not have people who are qualified to change a “ simple” hose??

Great customer service from the call center and the technician (Chris). I would recommend and use AAR again. Thank you!

I wrote to them on their website Sunday afternoon for a Monday appointment. I had no hopes, but sure enough they followed through. By noon on Monday they were at my place and ready to repair my range. They even had the part in the truck, which absolutely blew me away. Amanda (the repair tech) was great and knowledgeable about all the questions I had for her.
This was easily one of the best repair experiences I've had in a long while (and I've had quite a bit recently). I felt obligated to write a good review. Thank you so much! Highly recommend!

Very unhelpful. They charged me $130 to come tell me that it would cost $1,000 to fix my freezer door. A complete waste of money.

We were having difficulty finding a company to repair our Kitchen Aid refrigerator which was no longer under warranty. Several companies did not return our calls and others said we were not in their service area. Advanced Appliance Repair answered and scheduled a visit within 2 days.
Aimee Z quickly diagnosed the problem, explaining what was needed to permanently fix the fridge while getting our freezer to work while we wait for parts.
We will be calling this company for any future appliance repairs.

Jeremy came to the house, was amazingly helpful and professional, and completed the work in a timely manner. He also followed company COVID-19 procedures without question. All of this was greatly appreciated and we won't hesitate to contact Advantage Appliance again in the future to fix an appliance. And we'll probably ask if we can get Jeremy back again.

Thanks.