Reviews of local pros in Wilbraham, Massachusetts

Horrible workmanship. Made a horrific mess of the pool. Owner never even responded. What a bunch of hacks. For all there talk, they are not the real deal I can tell that.

Crystal Brook Concrete provided excellent service from start to finish! Our stamped concrete pad turned out beautiful, exceeding our expectations. The entire team was fantastic to work with—Justin was incredibly knowledgeable and guided us through the process with ease, while Sarah was attentive and responsive, always ready to answer our questions. Their professionalism and dedication made the experience seamless. We highly recommend Crystal Brook Concrete for their exceptional work and customer service

Justin and his team at Crystal Brook just finished my patio. It is everything we wanted and more. Justin was very professional from day one and his team is excellent. Tonya is the contact in the office and she was quick to reply to all emails/questions and a pleasure to deal with. They completed the job ahead of schedule and within one week they were done. They cleaned up nicely and we couldn’t be more pleased. Would highly recommend this company.

My neighbor had some work done on their pool requiring their old pool deck to be ripped out and a new deck poured in. Drewnowski Pools are the ones that contracted Crystal Brook Concrete Concepts to remove the cement. Without my permission, they drove their equipment over my yard , right next to my driveway. They made huge treads into my lawn. I called Drewnowski who was very apologetic and said that never should have happened. They put me in touch with Crystal Brook Concrete Concepts who eventually said they would not go over my property with their equipment and they would send someone out early spring to fill in the mess they caused and plant seeds. They would call me ahead of time. That was over a year ago and I have not heard from them.

We had a wonderful experience! The workers were so kind, cleaned up after themselves, very communicative! We are thrilled with how it came out! Caitie in the office was super helpful when we had questions.

I would never recommend this company put a patio three years ago and since day one looks horrible. They have been contact and every time they came out all they did was but a seal on it that is not fixing the problem. I would have never spent $ 7000 if I knew it would like it does. Anybody want to see it before you hire them. Justin i don't even know how you think this was or is acceptable. If this was your patio you would feel the same way.

Extremely disappointing experience

I am very unhappy with the pool patio installation from Crystal Brook Concrete Concepts. The customer service was decent to start the project but fell apart quickly once flaws and issues were pointed out. The communication was almost nonexistent at that point, and any questions or concerns were met with unprofessionalism. They even pointed blame back at us, the homeowners, blaming us for being responsible for the mistakes and craftsmanship flaws that were clearly made by the installation crew.

The quality of the install is subpar at best. There are visible footprints and roller marks (see attached photos-note that all photo have been taken when dry) all over the patio, and the sealant is patchy and uneven, leaving the surface looking unfinished and sloppy. The company did little to nothing to address the obvious issues even when the company came back onsite to confirm the problems in person. I expected a lot more for the amount I paid. I would not recommend this company to anyone looking for quality work and reliable service.

Great job! Had them pressure wash my house looks great

Used Tracy and Sons for a fall yard cleanup. Quick response and did an excellent job!

Justin did a very nice job power washing our siding and took special care in hand scrubbing the wooden ceiling in our covered patio.

Exceptional work on my lawn. I highly recommend them😊

Responded fast and got the job done to perfection. Even my neighbors came over to admire the work! Will definitely reach out to Tracy & Sons for my future landscaping needs! Thanks again!

Great service , and they did a bunch of brush work for an amazing price

We were extremely pleased with the Spring cleanup that we received from Tracy & sons. The service they provided was both timely and professional.

Owner Justin was fair priced and quick to get my yard and gutters cleaned. Very friendly and did a great job! Will definitely use again.

Great experience with Justin and his company. He was straightforward, did what he said he was going to do and it was reasonably priced. Very professional and we will be using him going forward!

"I was extremely pleased with the work done by Tracy & Sons Property Maintenance. They were professional, efficient, and did a fantastic job transforming my yard. They removed the old ground cover, added fresh grass seed, and mulched the beds. They even went the extra mile to remove some rocks that didn't make sense. My yard looks amazing now! I highly recommend their services."

Justin is awesome!! He puts the dumpster where we have easy access to it. The coupled times we had it delivered wasn’t the easiest place to put but he managed no problem at all!! Highly recommend him!!

We used this strapping young man to power wash our concrete patio. He was prompt, professional, and pricing was awesome. Other than his Chevy, he had top of the line equipment. Extreme Care for the lawn was taken and made sure the area was clean and fresh when he left. Will be hiring him again for more projects!!!! Highly recommend!

Tracy & Sons responded to my inquiry quickly, stopped by for a quote the very next day, and gave a reasonably quote. They cleared a large area of overgrowth in my backyard and got it done quickly! Since then I have hired them for other jobs around the house such as gutter cleaning. I definitely recommend them to anyone who needs help around the yard or house! I’m proud to support this small business.

Justin did a great job and was great to work with. Responsive and fair priced- he showed up for leaf cleanup the next day after we talked. He has the equipment to get the job done. I'll use him again and would recommend to others.