HVAC reviews in Winchester, Massachusetts

Unacceptable customer service. Wrong deliveries, overcharges, and good luck getting a refund. These people are either incompetent or crooks.

Fawcett Oil Energy company is a wonderful and well respected, throughout New England, an has many good hardworking men and women either workworking out in the feild or in the office, whether delivering oil, and employees in the office trying to get customer information to the drivers to heat your home, business from hospital,s to school,s know matter who you are , even if you are on feul assistants or whatever the situation is FAWCETT ENERGY DELIVER,s even in very bad weather people dont realize that these wonderful drivers put their own safety on the side, too help keep you warm, safe and healthy 👦🏻👍🏻👍🏻👍🏻👍🏻👍🏻✌🏻✌🏻 John Gilberti⭐⭐⭐⭐⭐⭐⭐⭐👌🏻👌🏻

I have found them to be responsive, friendly, and responsible. I like the reminders to be serviced every year. It is always a shock to have to see the expense of the tanks being refilled, but I think that would happen with any company.

Mr. Ben Fawcett,
Thank you for your immediate response resolving the replacement of my oil tank. Thank you Martha T for 24 hour turn around call back and help.
Ben, you are the Face of Fawcett Energy standing for integrity.
Sincerely,
Vintage dm

Fantastic job done by multiple techs. It was a difficult job where the issue was difficult to resolve, but all of the technicians were persistent and thorough and did a fantastic job of finally solving the problem.

We signed up with Saulnier Oil in 2015, the trucks that deliver the oils say South Shore Oil, now we are being billed by Fawcett Energy. I'm surprised and a bit worried by the negative reviews here. I have NO complaints about them and have not had to use the service in over a year. We found Saulnier when we fled Petro and their high prices and crappy customer service. I hope Fawcett does not go down that road.

Hold on to your wallet if you have them do service for you; that is of course if you can even get them there. The service plan is a joke, covers nothing, but, you pay big bucks.

Saying I had a water problem is a complete fabrication. If they came in a timely or even reasonable manner to provide the “free” annual cleaning there never would have been a problem. Buyer beware!

There is no way to give a high enough recommendation to Fawcett Energy. Twice prior to finding them someone came out but they couldn’t fix the problem. It was literally freezing in the house, it was miserable and unbearable. Then I found Fawcett Fuel.

There was no heat in the entire house, two vents lightly blowing warm air lightly with the heat on 76. There was no heat on the second floor at all, and none in the bathroom.

Then Fawcett Energy sent out Dan McElroy. I have no idea how he figured this out. It involved adjustment of the entire heating system in the whole house. He is an expert and adjusted the way air blows through every vent in the whole house. Thanks to his expertise I can now sleep upstairs, and take a shower without being painfully cold when I have to get out. I can sit in the living room without three shirts on under two blankets.

I never would have made it through the winter without Dan and Fawcett Fuel. I would not have possibly been able to stay in my own home!

I highly recommend that you count on this company to address and fix even the most difficult of problems. Apparently, it’s not just fuel, but experts in heating and ventilation as well. Trust me you should turn to them to fix the issue quickly and properly.

I had to have my radiator lines purged because I had air in the lines. The air releaf valve was not opened fully which caused the problem. Shouldn't this be checked out when you get your annual maintenance?

I used them for a brief period. Buyers beware of their automatic delivery program- the company charges FAR above the going rate for oil, then justifies it by including a "service plan". It is usurious. For example, last year their own spot price was $2.17 a gallon (confirmed by phone from their sales dept) yet the previous day my delivery was charged at $2.899. Check your bills carefully, especially for the indignant or elderly. Otherwise, avoid.

The tech showed up on time. He was efficient. Answered any questions that I had. Respectful.

Terrible, terrible, terrible company. Very poor customer service.
I recommend CUBBY.

They have been excellent for many years. Prompt help when needed!

I've been using this company for a while now. Had one issue were my card was charged twice but as soon as I called them they corrected it rite away and refunded my money. They were very nice and helpful mistakes happen and I couldn't be happier on how they handled it. Plus they are usually lower priced than most of the oil companies near me

Super shady company. Overcharged me 30$ first time I had them fill up my tank (I specified for a one-time fill up) and I had to call and talk to sales to get the money reimbursed. Sales said it was just a mistake and they would of course reimburse me the difference. No problem. But then, a month later they automatically came and filled up my tank again, charging my credit card for a price of 40 cents higher per gallen than originally. I had not authorized any further deliveries or charges to my card. I had specified the first time that I only authorized the price originally quoted to me, and only for a one-time fill up. Charging my card without approval is downright criminal and I will be contesting the charge.

We recently had our oil storage tank replaced by Fawcett Energy. It was 66 years old and had started to leak. We have been a loyal customer of Fawcett since 1988. They have always provided the best service year in and year out. They have terrific people working for them, which really makes the difference.

August Brothers was absorbed or merged with Fawcett Energy. My account went to Fawcett Energy. Having only August Brothers to compare to, service has gone downhill. I would never choose this company given the chance. How do I go from “ 8am service call is on the way” to 10:00am phone call.. “he’s not coming “.. lets reschedule . Don’t go on budget, they jack your bill up until they have $1000 of your money, then adjust your bill. I’m still trying to even that up a little..going to start looking for a local company..

UPDATE 3/1/2017 -- I talked with Fawcett again (it has been about 6 years since my initial problem with the company) and found out that the person who I originally talked with who caused the problems mentioned below has left the company. The person who I talked with more recently was very nice, and a good listener -- unlike my original incident she looked into the situation carefully and worked to correct the problem.

I'm adjusting my review because my recent experience was very different from the first, and because I have talked to additional people who had no negative experiences with the company and have been customers for many years.
I'm continuing to include my original review below in case others have had similar experiences -- however, they appear to have improved so I'm adding a star (I would consider adding more stars if I had more experience with the company recently to compare).

In 2011, the salesperson I talked to at the company had advertised a particular, very specific price -- then he refused to hold to the promises, despite me showing him two written advertisement of that specific rate! We signed up given those ads, and then when they actually did the first delivery they charged me a higher price per gallon. When I called to complain, they refused to give me the price advertised - they never corrected this. The email reply included the (untrue) statement: "when a person calls to sign up with us. I always go over our discount program and tell them that you get .45 off per gallon on whatever our rate is for the day that you get the delivery and not the rate that is on the info. We send. We don’t know what the rate is going to be until the day of the delivery." <sic>. First, he did not say that when we talked, and second, he admitted via email that they advertise one rate and give you another.

In 2017, I had a second experience with them -- they delivered to the wrong address and billed the wrong customer. However, they corrected this situation promptly and appropriately (giving both parties significant discounts and apologizing for the problem).

Because of this, at two different times I was able to make price comparisons between Fawcett and another companies using delivered bills within a few weeks of each other -- at both times Fawcett was more expensive than their competitors by ~$0.30/gallon.

After being a customer for 20 years I received a letter saying my plan had been canceled because I did not purchase oil in 6 months. Nowhere was that ever stated. My calls went unanswered.
After research of other companies, Fawcett is grossly overpriced and needless to say their customer service horrible.

Hands down the most thorough companies i have ever had, They are always on top on there maintenance with me. When ever i call in to discuss my account or for work to be done the Customer service dept is always extremely friendly and knowledgeable. They have great deals and can work with customers if there are any issues. The techs that i have had are very down to earth and know what they are doing. I would suggest this company to anyone in an instant.

We've been with Fawcett Energy since they acquired Noar's Oil. I've been very satisfied with their timely oil deliveries, competent & friendly service technicians and purchase options (pre-pay, lock in & pay as you go). I recently called to schedule furnace service and was pleasantly surprised when a brief recording from Bob Fawcett answered, thanking me for the call, and then immediately transferred to a real person who scheduled my appointment. No 'press one for this, press two for that, leave a message, etc.' I know I can oil for less elsewhere but I like the full service of Fawcett and their responsiveness.