All reviews for Central Cooling & Heating

Got an 11yo hot water heater replaced. Central responded promptly, answered all questions, and gave several options. Came next day 8am and finished right on time. Their price was a bit better than Lowes. A week in and everything is smooth. A solid job!

Had a new heating and cooling system installed. The demo of the old and installation of new system went fine. There were a half dozen men on the job doing their assignments working professionally and knowledgeably on every piece of the install. All my questions were answered concerning the system. Michael Hillson did a great job explaining every aspect.

Everyone from Central Heating and Cooling where professional and knowledgeable about every aspect of my heating system. They presented options and let me choose what was right for me.
I have a great new gas furnace that will last me a long time. Thank you everyone for peace of mind and all your hard work. I will recommend you to all me friends and family.

When I called for an appointment after a brief talk and texting pics, I felt confident that Caroline understood my problem. I have an old house, with an old Veismann hydronic baseboard system. I was concerned about addressing the leak and the complexity of the system because it’s old. Once I talked to the Caroline , I felt more confident that they were going to send a right person to at least give me a quote for the job. When Abdel showed up to assess the leak he immediately gave me some options. He understood urgency of the repair and gave me a quote. They were slightly better price in the previous quote that I got from smother hvac company that seems less knowledgeable, But instead of just a quote, he was able to repair it the same day. Even if he asked me to wait a couple days, I still felt that his company had a better handle on the scope of the job. They also give a 1 month warranty. I added the before pic. The price included draining the zone which itself is another task. Thanks

The blower motor in our HVAC system went out, and Central Cooling & Heating was fantastic to work with. They diagnosed the issue quickly, found the part, and had everything up and running again in no time. Our technician, Alex F., was great—he explained everything clearly and came back the next day to install the new motor.

Abdel went right to work. We went over the issues he did some troubleshooting and we discussed my options. I made my decision and he got right to work to replace a faulty thermostat. Once he finished that he suggested and I agreed he perform a tune up on the furnace. He was thorough, performing the tune up, then checking all the thermostats and heating zones, confirming proper operation and finished the work. He was quite good, professional and I would recommend him.

The HVAC system shut down the heat on a Sunday. We tried a few other plumbing outfits but Central Cooling and Heating was the only one to have a tech available same day.

Caroline, (dispatch) helped me identify the source of the shutdown. It was a filled condensation pan that tripped the pump to shut down. If I was more familiar with this type of system, I may have drained the pan myself, but opted to go forward with the tech.
The upfront price to walk in the door was $300. A text message was sent identifying the tech and time window for arrival.

The tech was friendly and quickly decided that the pump failed and had a form for signing with the cost to drain the pan and replace the pump: $695.99.

We opted to have the tech drain the pan and install and test the condensate pump because we needed the heat on.

He was finished in a little over an hour.
The total expense was an unbelievable $995.99.
I thought the $300 would be applied to the service.
Personally, I felt the pricing form and signature tactic was pressure in a stressful situation. I cannot recommend this company.

Update:
I changed my review to 4 stars due to the response from Diane, the representative from Central Cooling & Heating. She followed up with me a week after this service.
Diane listened to my experience and provided a professional explanation of their service process including pricing.
She expressed concern about my impression and made a fair adjustment to the price, refunding my credit card. She followed up today to make sure I saw the credit.
Diane cares about customers. Thank you!

Company responded with a tech who spent 3 hours assessing the situation. Charged over $600 for the diagnostic and them there was zero follow through- I had to call about part being ordered, no follow through after that -
Second company called sent a capable and experienced tech who charged $159 for the diagnostic and ordered the part- I received a call the next day.
I DO NOT RECOMMEND CENTRAL COOLING ANS HEATING!
Ripped off our family during the coldest snap of this 2025-6 winter. Shameful.