Appliance Repair reviews in Wrentham, Massachusetts

We have had a great experience with this company. Nancy and Vanessa have been courteous, professional, and helpful in every way. Amy, our technician, is polite and very knowledgeable. Thank you for being so customer oriented! I would not hesitate to use D & S Appliance Repair service again.

Aimee was polite, professional, and very knowledgeable. Replaced our ice maker in a reasonable amount of time and offered suggestions about the settings. If we need another repair, I hope she is the person they send.

Unfortunately I’ve had some bad luck with a brand new set of Maytag washer and dryer. D&S has been on site at my home to do some repairs. Each time I’ve had to schedule an appointment the ladies have been very polite, courteous and helpful.
Lee and another gentleman have been the technicians to arrive. I have always been kept up to date on estimated time of arrival. I even get a phone call when technician has finished his previous job and on the way to my house.
I have primarily dealt with technician Lee. He has been very knowledgeable of the appliances I purchased. He does not waste anytime, had my Dryer torn all the way down to replace a chassis that was damaged in shipping, in no time, I was very impressed. Technician Lee has also replaced control panel and gearbox on the washing machine. Each time he has been on site he is very polite and takes the time to explain any questions that I may have. Me being a computer technician it’s hard not asking questions and understanding how things work. Never once given an attitude, Lee actually took the time with the old part to show me where the failure was! A+ service from D&S!
Wish I had not gone with Maytag, Quality of the machines is poor and cheaply made. All my life growing up watching those maytag commercials, how board the Maytag repair man was, I had always wanted a Maytag washer and dryer. I finally could afford a brand new washer and dryer at the age of 42 and I wish I went with the cheapest Chinese stuff because the Maytag is no different, except more expensive! Maytag’s customer service was a terrible experience also, so it was such a relief to get such a compassionate service company in the end.
Technician Lee said he would get them fixed up and working like new. He even reached out to maytag on my behalf so I did not have to deal with them anymore once D&S got involved!

Thank you! Than you! Technician Lee and D&S Appliance Service Inc team

Jimmy did a great job for us. He diagnosed the problem very quickly, ordered the part & returned when he received it. He has a great personality & is very informative on the subject of appliance repair.

Mike has serviced our appliances several times and always pinpoints the problem. He is well trained and has excellent troubleshooting skills. He's a likable guy and is always courteous and treats us with respect.

Reason for 2 stars is due to how service was performed on appliance in need of. It took three times for final repair of. 1st was diagnostics. Technician did not inspect product to see what actual problem was. Second technician found part ordered was incorrect and upon inspection found more wrong with appliance than originally noted. Third visit involved original technician damaged table top used to repair appliance. Very poor service. Upon trying to explain to service center manager how damage was created to tabletop when tech used for repair, made me feel like it was my problem and it happened prior to fixing appliance.

I thought I would have to wait months to get my refrigerator fixed. The Advantage Appliance Repair was there in a couple of days and the repairs and service call were free! They were kind and very professional both on the phone and in person. I will be calling them for any (prayerfully none) future Appliance repairs. Thank you Advantage Appliance Repair for great service.

The technician Ryan who repaired our Maytag Washer was very skillful in identifying the problem and repairing it. He also noticed an issue that had great potential in becoming a serious problem in the near future. He ordered the part and returned a few days later to make the repair.

My dryer stopped working. I called my warranty and they directed me to Advantage Appliance. They came out identified the problem ordered the parts and were out the following week to fix my dryer. The gentleman was very nice and a pleasure to work with.

CHUCK was very personable and Knowledgeable concerning the issue we had with the DRYER he took the time to make sure that it worked properly and that the settings were what we needed. I’m so happy that you have such an amazing repair staff to back up your product. Thank you so much.

*5 Stars solely because of Jeremy

The gentleman (Jeremy)that serviced our dryer was professional. We had a previous technician (Amanda)come out the week before. She declined us service, because the serial number was incorrect. A data entry error, that was created by the manufacturer. She said because this number was one off, she could not fix dryer. This was disappointing, as we had already waited 5 days for service. One week later Jeremy arrived. He figured out the issue and fixed the dryer. He assured us that the issue of the wrong serial number, should not have been an issue. The dryer should have been fixed. Which would of saved us time and money.

Your service technician was very knowledgeable and courteous. He answered my questions with easy to understand explanations and why he was performing the steps he was taking to assess the appliances he was evaluating. This made it easy for me to make decisions about what to do.

I had a warranty claim on my washing machine.
A technician came out and assessed the issue. Parts (many) were ordered. A different technician came out with the new parts and got my washer working good as new. Both technicians were professional and courteous. If I had need of appliance repair in the future I would think of advantage appliance repair.

I had a great experience with D&S. The service technician came to my house to repair a washer, and unfortunately miss diagnosed my issue (just a simple code error). After investigation on my own part I was able to fix the issue. Mistakes happen and everyone should be more forgiving. I contacted Mike the service manager and he along with the owner issued me a full refund. This company does take care of any issues that arise, and I feel like Alot of the bad reviews come from customers who are quick to jump to Google to trash a company rather than call and have an adult to adult conversation. Thanks again guys!

D&S was referred to me by KitchenAid. They did an excellent job in repairing my dishwasher. Your experience starts with the customer service reps who are so pleasant and will do everything possible to get you a timely appointment. But, it is challenging as they have so many requests and they are doing their best to satisfy all their customers. To give you an appreciation for the time it took - 2 weeks to get initial appointment - diagnosis a new motor and then additional 2 weeks for motor to come in from Kitchenaid. Jonathan came to my house and did an excellent job repairing my dishwasher. The diagnosis was accurate, the fix was perfect and the experience was incredible. He answered my questions and gave me some excellent tips on the dishwasher. Recommend them for all your appliance repairs.
Thank you for a great job.

Within two days of reporting my problem, an Advantage Appliance Repair technician was in my kitchen. Since a new part was needed, it took another few days to complete the repair. The technician was THE most professional and nicest tech I have ever dealt with. Thank you, Advantage Appliance Repair!

Received wonderful service from Rubens, the repairman. Told exactly what was wrong with my oven and got the part within a week. I don't say this very often because not all repair service companies are alike..."I am very happy with service I received from Advanage Appliance Repair and would recommend them to family and friends."

I had a new ice maker installed in my Maytag refrigerator. The serviceman was very professional and spent considerable time investigating the problem before he conceded I needed a new ice maker. I was very happy with his work, on time and I would use your company again without a doubt.

I purchased a complete Kitchen of Kitchen Aide appliances because it was believe that they would have reputable repair services if ever needed. I had always held Whirlpool in high regard. My option has totally changed and will never purchase another Whirlpool applicable again.
I was sadly mistaken about them if they use these people for service they do not care about their customers or their reputation. I called in early November with an issue with the microwave and refrigerator. After several conversations with Vanessa who was rude and could have cared less I finally got an appointment. She wanted to argue with me about a purchase date even with the original receipt in front of her.
It took over two weeks for an appointment. The light on the microwave was not working. The technician who was very nice said he needed to order a part and would return in a week. It is very difficult to cook without a light under the microwave. I finally got an appointment three weeks later after a huge issue because they wanted to wait for the refrigerator part. The day before I got a call saying the technician was out sick and they wanted to schedule for three weeks from them. I told her I needed it fixed prior to Christmas they arrived two days prior to Christmas. They knew the microwave was blowing light bulbs. They show up with no bulb. Problem finally resolved after almost two months.
The Refrigerator handle that was addressed at the first appointment still has not been fixed as of today 1/18. They called today to schedule the repair another three weeks away so almost three months to replace a part. The excuse today was surprise someone was out sick.
I have never had an issue like this in my life. I purchased over $6000.00 in Kitchen Aid applicable and am being treated like this.
I have lost all respect for the manufacture.

Now supposedly the technician is coming out On 2/3. We will see both time before we had a time slot and they came at a totally different time.
There is no need for a response. Your time will be much better spent fixing your issues and servicing your customers.
I expect to see the tech between 8-12 on 2/3 and please have someone other than rude Vanessa call to confirm.

Ryan is a true professional and cares about his job and customers. Highly recommend this company and service tech! Knowledgeable, and will ensure you know what to do after he leaves to continue keeping your machine in order.

Extremely disappointed with the customer service experience I had with both Jamie and the manager, Nancy. Rather than showing empathy or attempting to understand my situation, they were dismissive and unprofessional throughout the interaction. Their explanation of the procedures was vague and unhelpful, and when I sought clarification, I was met with a defensive and aggressive attitude.

It’s unfortunate to see such a lack of accountability from both a representative and a manager. I have a recorded conversation to support my claims, should anyone wish to hear the truth firsthand. After reading many other recent negative reviews, I realize I’m not alone in this experience. I truly regret doing business with this company. Buyer beware.