Appliance Repair reviews in Auburn Hills, Michigan

Called at 1PM on a Saturday afternoon based a recommendation from a friend who has used Maple Appliance for years. Our LG Front Load Dryer was not heating up. We were quoted $69 for the diagnosis. The technician Jay was here within 45 minutes. Took the machine apart, cleaned the inside, checked all the contacts, and fixed the problem within one hour for a total bill of $123. Fairly priced and very courteous service. Would recommend to anyone and definitely will.

Wow, what a company with outstanding professionalism and service. We called to have our refrigerator fixed as we lost tons of food from it defrosting. The owner sent a guy out to our house. They were punctual and diagnosed the problem right away. There is nothing worse then waiting hours for a repair guy. This was not the case with Maple Appliance. He even brought the right part with him as the owner felt he knew what the problem was before he sent the guy out. Our refrigerator was fixed in less then an hour!! I won't go anywhere else for my appliance repairs! The owner even called to check on the repairs and the service! Amazing family friendly business!!!

I had Maple come out to repair my washer and dryer they repaired the dryer but totally failed on the washer.
The washer was not draining all the way. Al, the technician came out ran a cycle and told me to put vegetable oil in my washer to clear it out. That was a failure and now my clothes smell like oil. Al came back to “repair” the washer, ran one cycle, and told me it was fixed. The clothes were still so wet I could wring them out by hand. Al, is incompetent and very condescending. He actually told me that I was doing laundry wrong (I’m 50 years old and have been doing laundry since I was 12). A second technician came to the house worked on the washer And didn’t leave a card or message to say what he did. I only know he was there because things were not as I left them in the laundry area. After calling several times, the second technician said that I needed a $300 part to fix the washer. I looked up the part it was $128 and for agitation and noise problems, neither of which my washer was doing. My washer runs fine but does not fully spin out in the final spin. Maple never followed through and charged me $320. They are terrible do not go there they will rip you off!

The individual who responded to my call was friendly, professional and responsive. Ryan, our assigned tech, was the best I’ve ever worked with. He thoroughly explained the problem as well as resolution. He was extremely professional and courteous, and is a dog-friendly individual (even to the difficult puppy like mine). If we ever require another repair again, we will be asking for Ryan by name. Thank you!

Great experience with Maple Appliance Services! They came out promptly today and fixed my GE gas dryer. Zach, the technician was courteous, professional and skilled at fixing the dryer. He replaced the R/R Gas Coils. I will use the again when needed!

Maple Appliance did a great job for us today. Called at 8:05 am with a nonworking oven and dishwasher, by 12:15 pm, both work like charms! All at a very reasonable price too. Thanks Maple Appliance! (P.S. John was the service guy; he deserves the praise ... and a raise???)

Although I'm never happy about having to post unflattering feedback about a business, I feel that it is important for this business to change it's overall customer experience management. My wife has been using Maple Appliance Service for several years. Our most recent service call was for two separate appliances. Our gas Jenn-Air cooktop was blowing the circuit when we turned it on. The repair person misdiagnosed the issue. His second service call did not fix the issue but he insisted that we needed the part he brought anyway. It's been over three weeks since our initial appointment and our cook-top is still not working. I also asked the technician to diagnose my kitchen aid ice maker. Before even looking at it, he told me that it was probably the compressor and the charge would be $600.00. I immediately looked up the part online and found it for less than $200.00. Hesitantly, I had him move forward with the repair. He said that it was an in shop repair and insisted that I help him load it in hi struck, which I did. I received a call from another technician telling me that it also required a control unit and the repair was now going to be $1,000.00. Since my trust in this company was waning, I had no idea if I was being told the truth. I questioned the gentleman on the phone and he belligerently tried to justify his reasoning. Unfortunately I will no longer be using this company.

I would not recommend this service to anyone. I have Bosch microwave oven and fridge. They diagnosed both wrong . Their technician entered the housing bashing Bosch appliances and saying how horrible it is . He said the problem was the compressor and it was going to cost me $1500 and I am better to get a new fridge . My fridge was a bit over 2 years old ! I was without a fridge for almost 3 weeks until the part came and when the other tech came to replace it he said it was NOT the compressor but a leak in the coil . The story goes on and on . They were extremley rude after that . Same story for the oven , they ordered wrong part and finally after coming here three times they repaired it and it stopped working after few weeks again . They made me stay without a fridge over the summer for almost two months only surviving with a mini fridge with two kids in the house . they were extremely extremely rude and literally made me go into tears more than once . I do not even want to give them one star

Had my dishwasher repaired this morning. Joseph was right on time. He knew exactly what was wrong and fixed the problem immediately. Very professional and polite!! Great service from the all of the staff. Highly recommend!!!

Had an over the range microwave black out, and it wasn't the breaker.

They were listed on the Bosch service website so I called. A technician was there in a little over an hour. They properly diagnosed the issue (blown fuse, triggered by a faulty component) and gave a fair quote given how involved the repair is.

Would definitely recommend for service needs.

During these extremely difficult times, we had an emergency without sub zero refrigerator.it stopped working and need a major part. Dave, our incredible serviceman came to our house within N hour after our initial call. He quickly figured out the problem. He ordered the part and within 3 days, came back to our house and fixed our refrigerator like new. I highly recommend Maple Appliance. They are real pros!!

So grateful for Maple Appliances and their quick and professional service! My freezer broke and a tech was out less than 24 hours after I called for help. The freezer was fixed (needed a new board) quickly and well and was back up and running by the morning. Everyone that I spoke with at the office was nothing but professional and helpful, and I will absolutely use them again if needed.

If I could rate this company negative stars I would. This morning a tech came out to assess my dryer which wasn’t heating. I am a young woman who lives alone and was verbally harassed by this tech.

Long story short, the tech started my dryer for 10 seconds and concluded I need $222 service. I called the homeowner (my father), who said we did not want to continue with the service. The tech was visibly upset with this, although I explained and apologized and thanked him.

He proceeded to write up a $69 bill and rudely requested payment. I explained I’m not the owner and I’d call to get that. I then asked exactly what we were paying for as he truly only started the dryer for 10 seconds, he didn’t take any parts off or apart, he couldn’t show me a faulty part, and I was just curious what the charge was.

This grown man proceeded to YELL in my face while shaking parts at me that he’s “worked in this business 30 years and doesn’t need to take it apart to know”. He called his manager and said I was refusing payment, which I specifically said I was NOT, I was simply inquiring on the charge and waiting to hear back from the home owner with credit card information.

My father called back and I expressed that I was uncomfortable with this man, he was yelling at me for payment, and needed a credit card number. My father said okay, and I told him that the tech would call him from his own line (I was not comfortable to hand over my personal phone or step any closer to the tech).

I told to tech he could reach my father from his own line OUTSIDE of my house, as he made me very uncomfortable and was behaving out of line. He proceeded to throw the receipt at me and slam through my door.

I contacted his company as he sped out of my driveway. I was met with many apologies, but I am not satisfied with that. A GROWN MAN came INTO my house and verbally assaulted me, I was not sure he would leave when I asked him to. I told the company I would be checking in on what actions were taken in regards to this tech. You cannot have employees who visit homes react in such explosive ways and make the people living in the home so uncomfortable. This company is lucky the cops didn’t show up before this tech sped off from my driveway.

I will update this once I contact the business again and get final confirmation on what action has been taken toward this tech.

Joseph was a fantastic service technician. He arrived slightly ahead of schedule. His appliance knowledge was amazing. He was easy to work with.

DO NOT RECOMMNED - Continuing charges on card on file without notifying!!

This was our first and last time using Maple Appliance who was recommended by our neighborhood Facebook group. Upon inquiring for service thing started rather normal and actually they got a technician out same day. The technician told me they needed to order a part but it would be in by the end of the week so we only needed to figure out 3-4 days. Come the following Monday, we had not heard from anyone except for the very exhausted and tired ladies from the office who clearly are dealing with a lot of customer issues when they called to let me know the technician under charged us by $50. Fine.

Almost 3 weeks later, they were ready to come fix out fridge in which the technician said they would take $100 of our bill due to the lengthy delay which was nice.

To my surprise, the ladies in the office called again to inform us they would be charging us $100 more as the technician cannot do that. I disagreed and asked not to charge the card in which they replied "ok let us figure out what is going on - WE WON"T CHARGE YOU WITHOUT CALLING YOU BACK".

SURPRISE - they charged us and never called. Now it's $100 so not the end of the world but now I'm waiting to hear from 'John" which i will never hear from.

Use someone else - this company is worn out and bottom tier.

This place saved a very bathroom emergency that as a care giver could have been a medical emergency. I love when We experience heros in everyday businesses. And yes we will definitely Use this amazing company, again. And yes every Provider of a critically short staffed. Our peeps made a new friend?

DE 172 is all I got of the license plate that tailgated me for no good reason doing well over the speed limit. Probably because he was on his phone. 9:50am M15 going north. If these are the people they're employing I want nothing to do with them as a company.

Do not call Maple Appliance. I called them no less than 6 times to get them to come look at my unit. I had to repeatably contact them to see when they were coming out. After 3 weeks, when I finally got a technician out he had no idea how to fix my appliance. He said he needed to research it. One week later I have not heard from them. I made one last attempt to contact them today and they said they would call back - they did not. I am trying another company.

Maple Appliance was quick and effective. My grandparent's washing machine was having issues. I called, scheduled a service appointment. The tech came out the next day, looked over the washer, determined the issue, and ordered the parts that were needed. The parts were in within 5 days, the tech returned, changed the parts and the washing machine was back in service. The bill was reasonable for the part and labor. I will definitely be using this company moving forward and I will also be recommending them!

I had them scheduled to fix a dishwasher for a tenant and was told a tech would be out on Thursday between 10:00AM - 2:00PM, with a back up day of Friday between the same time. It wasn't ideal, but I get the need to set a back up date. The timeframe on Thursday comes and goes and they hadn't arrived, so I assumed Friday. I receive a call at 3:30 PM on Thursday afternoon asking they can stop by. This location is for a tenant, so we had to have staff onsite when Maple Appliance arrived. Our staff was already gone to another property, so the agreement was to have Maple Appliance do the work on Friday. Unfortunately, it wasn't any different. I had an employee waste four hours of their day waiting for a technician to show during the agreed to window of 10:00AM - 2:00PM, but no one showed.
Maple Appliance finally called at 3:30PM inquiring if they could send a tech out, but I promptly canceled the service and told them I was going to call a company that will actually come out when they say they would.
I can't speak for their work, but if you want an appliance repair service that does not care about your time and doesn't communicates when they are running late, Maple Appliance should be your first call.

While the man was nice that came to take care of my dryer he did absolutely nothing to help me. He charged $89 to come in for 5 minutes and refer me to another business. The issue that I have was clearly explained before coming to take care of it. They should have told me that they couldn’t service it before coming over. The service was a complete rip off.