HVAC reviews in Columbus, Michigan

Superior was far Superior to Lowes for my Hot Water Tank replacement. Fair Price, not a RIP Off likes Lowe's tried to pull. Keith Wilcox crew was a 5 of 5. Thank You

Boiler relay went out on a cold day and Superior someone out within an hour of our call and now we are warm and toasty. Our technician was professional and explained everything.

Joe was absolutely wonderful. He was very pleasant and friendly and did the work in a very efficient manner.

Their slogan of "If it's not exceptional, then it's not acceptable" makes me laugh. Check out the photos and you tell me if you'd consider that acceptable. 3 day job, $10,000 worth. I had to babysit the whole time. Multiple phone calls to the manager with no return call. Multiple follow up visits to the office to discuss my problems. They never filed a permit with my Township until I made a stink about it. For $10k I expected hands-off quality workmanship. Furthermore, there were no discounts or negotiations to be had on the final price. Certainly shop around if you are looking. The crew Superior sent me was very young and inexperienced with no oversight.

Would like to commend Superior heating & cooling for their high standards and professionalism, which sadly I don't see these days, Usually when I have to call someone in , They come in and fix what needs to be done and I never hear from them again, But not Superior. they have always made us feel like part of the family. We have been on Superior's maintenance plan for many years, they come out twice a year to clean and check our system to keep it up and running. Caleb our service guy, is very nice and does a great job every year. This season when our system no longer wanted to work Caleb suggested because it is 28 years old we may want to replace our A/C. 1st Kourtney called to see about scheduling a salesman to come out and give us a quote. Pete showed up ( The owner of Superior) and explained our options and suggested it is in our best interest to replace both furnace and A/C because of the age and with the rebates offered with a high efficiency system, it was the best "Bang for the buck" as they say. We agreed, then Tammy, the install manager contacted us for ordering and scheduling. A few days later Gabe and Jon our installers were there first thing in the morning to take out the old and in with the new. It was scheduled for a day and a half. I had to leave for work the 2nd day and told the guys the wife would be home soon but if they were done before she got home just lock up. She was surprised they were still there waiting for her still, said they wanted to go through the system and explain the thermostat since it was WIFI and programmable.
A few days later Kourtney called back to make sure everything went well and we were happy with the installers and to set up a Quality check with Pete. Who does that these days? Then Dawn the office manager submitted all of our rebate paperwork and the office also registered all of our new equipment for us. Sorry this is so long but talk about A+ service from start to finish. BTW I have received almost $1,000 back in rebates from DTE and SEMCO. Thank you Superior.

Do not use this company. Their work was extremely unprofessional from start to finish. They charged me for tools they broke inside my home, ripped open more than two walls, and still failed to find the broken pipe they were supposedly there to fix.

After all that damage, they shut off my water and told me to “wait until the temperature rises” so all the pipes could thaw—leaving me stuck in my house with no heat and no water. On top of that, they tore into the wrong walls, creating unnecessary damage that now I’m responsible for repairing.

This company caused more problems than they solved and showed zero accountability. I regret hiring them and would never recommend them to anyone.

JOE MONTGOMERY was dispatched to address our complaint of no heat from our upper floor furnace. He arrived timely, and immediately began researching and assessing our problem. Within 10 minutes, he fixed our furnace! I asked him about humidifying, and why our humidity inside the house was so low. JOE again assessed the problems at our furnaces, and fixed those, despite those problems not being part of his work order.

CLEARLY, JOE and SUPERIOR put the needs of the customer first. I highly recommend their services.

Superior was very responsive even in a high demand season. Andy diagnosed the problem and ordered parts quickly. He communicated very well throughout the process and we felt comfortable with the decisions we were asked to make.