HVAC reviews in Dearborn, Michigan

The team serviced our Navien on-demand boiler at our home in Dearborn. Clarence, the technician, quickly identified the problem—a faulty three-way valve—even when the manufacturer’s phone support suggested otherwise. Clarence ordered the right part and came back to install it, making sure everything worked perfectly before he left, even staying late to get the job done. He took the time to answer all my questions and walked me through what was wrong and how he fixed it. We truly appreciate Clarence’s dedication and professionalism. We’ll definitely keep using their HVAC services in Dearborn!

We have called Williams Brothers several times for furnace repair and maintenance over the years. This winter, our very old furnace finally stopped working during a cold snap. After we called, Clarence arrived at our home within an hour to check things out. It turned out we needed a new furnace, which wasn’t too surprising given how old ours was. Soon after, their quote specialist showed up and even offered us space heaters to keep warm while we waited. The next day, the crew came out early—even before the scheduled time. They worked hard all day to get our new furnace installed and even helped clear our snowy driveway and sidewalks before starting the job. Thanks to them, our home is warm and comfortable again. Some people mention they might cost a little more, but to us, the fast response, friendly service, and peace of mind are worth every penny. We’re planning to call them again for an AC replacement when the weather warms up.

My experience with the estimator, Clarence, was really reassuring and helpful. The office staff was also very friendly and made the scheduling process easy. When I made my decision on a new HVAC system, I was pleasantly surprised to get an installation appointment the very next morning—just in time, since the weather was getting colder. The installation team, led by Lucas and another technician, worked efficiently and did a solid job. Even though there was a slight language barrier, they were professional and easy to work with. The new furnace has been running smoothly since the install, and I’m very happy with how it’s keeping my home warm. The technicians also took the time to inspect my AC coil and even applied some caulking to make sure everything was sealed up properly. Overall, I’m very satisfied with the service and appreciate the attention to detail.

as an ac repair maintenance plan customer, i felt really prepared when my cooling system stopped working during a hot dearborn summer. after a quick call, i was able to schedule a service and ask for my preferred technician, kai, who has been taking care of my ac units at both my current and previous homes. kai got my air conditioner fixed fast, and thanks to the maintenance plan, the repair costs were very reasonable. i’m still impressed with how smooth and quick the whole process was, from booking to getting my ac working again. as always, the service was top-notch.

When my air conditioning stopped working on a Sunday, I reached out to Williams Brothers AC and Heat. I was surprised to get a call back within just a few minutes, and a technician arrived at my Dearborn home within the hour to check things out. From the very first phone call all the way through to the installation of my new AC and furnace, the service was truly impressive. Clarence and Kai, who handled the installation, were friendly, professional, and always on time. They worked efficiently and were very respectful, even with my big dog curious about everything they did. The whole process was smooth, and I felt like I was in good hands. If you’re looking for reliable HVAC service in Dearborn, I highly recommend going with this team. Their customer service and honesty really stand out, and supporting a local business like this is definitely worth it!

Clarence provided excellent service and really exceeded our expectations. When we had trouble with our HVAC system, he arrived quickly and figured out the issue right away. Clarence made a temporary repair and ordered the part we needed, then returned promptly to install it once it arrived. He also took the extra step to check all our thermostats throughout the building to make sure everything was running smoothly. What really stood out was his great communication with us during the whole process. I highly recommend this HVAC company for their professional and reliable service, especially thanks to Clarence’s dedication and expertise.

Williams Brothers recently installed a new combi boiler and hot water heater at my home in Dearborn. The whole process was smooth from start to finish. After I filled out the online quote request, I got a call back almost right away. Clarence came by the next day to check out the job and explained everything about the HVAC system and how the installation would go. They helped me get set up with a financing promotion and rebate, which made the whole thing affordable and easy. The installation was scheduled just a week after I accepted the quote, and everything was finished in two days. On the first day, a big crew arrived and worked efficiently to get everything set up fast. Clarence came by several times during the install to check on things and make sure everything was done right. After the installation, I had a small question, and Clarence was quick to get on the phone with me and sent over a couple of technicians the next day to help out. I also had some extra plumbing work done after the HVAC system was installed, and I was very pleased with that as well. The installation was neat and professional, and my new system is working perfectly. I was unsure about switching to a tankless water heater, but now I’m glad I did—it works great! Overall, I’m very happy with my experience and the quality of the work.

We needed heater repair for our older home and reached out to Williams Brothers after hearing great things from a family friend. We were very pleased with the fast and professional service provided. Since our house has an old heating system, we also had them do a full inspection and give us quotes for a possible replacement. Their team, especially Clarence, really knew their stuff and explained all our options in simple terms, making sure to find something that fit our needs and budget. We received four different choices and picked the one that worked best for us. The whole crew was friendly, respectful, and worked together smoothly throughout the entire heater installation process. When a couple of unexpected issues came up with our house structure, they quickly figured out better ways to route the lines and place the new unit. Thanks to their smart planning, we actually saved money on the installation because they used fewer materials. We are extremely happy we chose this company for our new heating system and would definitely recommend them to anyone who needs heater repair or replacement.

I recently had my air conditioning system replaced, and I couldn't be happier with the experience. Clarence and his team were extremely professional from the initial consultation all the way through to the installation. Clarence personally made sure every step of the project was handled with care, and you could really tell he knows his stuff when it comes to HVAC systems. The crew was right on time and worked efficiently to get my new AC unit up and running, making sure not to miss any details. Clarence double-checked everything to guarantee that the system would work perfectly. He also made sure to answer all my questions, explaining things in a way I could easily understand, which really helped me feel confident about my new air conditioning setup. What really stood out was how much they focused on making sure I was happy with the service. Clarence listened to my concerns and gave helpful advice so I could make the right decisions for my home. The whole process was smooth, and the level of attention and care they provided truly set them apart. If you’re looking for reliable and knowledgeable HVAC service, I highly recommend reaching out. Their professionalism and dedication to customer satisfaction make them a top choice for AC replacement and other heating and cooling needs.

Williams Brothers is truly the best when it comes to AC repair in Dearborn. They replaced the 2.5 ton heat pump system in my home, and their quote was fair and competitive. The team, including Lucas, arrived on time for the installation. After everything was done, I checked under the house and found their work area spotless. Every duct line was properly secured to make sure the air quality in my home stayed top-notch. Whether you need AC repair or a new installation, I highly recommend them for any AC-related work you might need.

As a property manager handling multiple buildings, I always reach out to this team whenever I have a heater or furnace issue. Over the years, I’ve relied on their heater repair services many times and have consistently received excellent customer service. They respond quickly to calls, schedule service fast, and their repair work is top-notch—all for a fair price. One thing that really stands out is their honesty and professionalism, which is important to me since I work with many different contractors. The last time I needed help, one of the furnaces in a triplex stopped working. I called and got a call back right away, and a technician was scheduled for the next morning. I’ve met several of their technicians before and all have been great, but on this visit, Clarence was the one who came out. He was very professional, knowledgeable, and committed to fixing the problem. He quickly figured out that the issue was a blown motherboard, got the right replacement part, and had the heat working again within a few hours. While Clarence was there, I also asked if he could install a smart thermostat, which required running new wires to the furnace. Even though this ended up being a bigger job than expected, Clarence didn’t hesitate—he handled the extra work and got the new thermostat set up perfectly. Even with the extra time and effort, the company stuck to their original price estimate. I plan to keep using them for all my heater repair and maintenance needs, both for the properties I manage and my own home. I highly recommend them to anyone looking for dependable furnace repair and heating services.

I had a really positive experience with Williams Brothers when I needed heater repair in Dearborn. The first time, Kai came out and did excellent work, plus suggested and installed surge protectors for my furnace to help keep it safe. On the second visit, Kai once again did a great job and took time to explain everything, answering all my questions. For the third and fourth visits, Clarence and Lucas worked together to install a new compressor for my heating system, and they handled everything smoothly. On the fifth visit, Clarence explained all the maintenance he did, which was really helpful. Finally, Lucas fixed my heating system, and now it works perfectly. The pricing was fair and everyone was professional—I definitely recommend their heater repair services.