Reviews of local pros in Jenison, Michigan

We are so glad we were referred to Fibercare, instead of using one the more advertised carpet cleaners. Andrew had a big challenge, as we needed many carpets stretched to remove large ‘wrinkles’ as well as having multiple stains. The results are close to miraculous! Many thanks for the conscientious and detailed work.

I have used Fibercare for many years they are prompt and thorough and professional . I have and will continue to recommend them . They are a locally owned family business always striving to give exceptional care and to provide thorough satisfaction. Excellent business, excellent family!

Fibercare cleaned two long hallways and over 100 stairs at our 12- unit apartment building. It was a noticeable difference unlike the previous service we used. We highly recommend their services!!

Fibercare came out to clean our couch and loveseat upholstery. They did an okay job. Most the stains did not come out and can still be seen slightly. Maybe that's normal, I don't know. This is the first time we tried Fibercare. They completely forgot to move a cushion and did not clean the top part of one of them. My husband asked them to come out to finish the job, and the woman said "we're not coming out again" and "we didn't charge you enough the first time" and that they came out to do a "light cleaning". Why on earth would we pay to have our upholstery lightly cleaned only? We want the furniture cleaned thoroughly the first time. Unethical business practice, I would say. This is the first time and this is the last time using Fibercare.

In 30+ years of personal cleanliness with keeping home carpets and car interior pristine; no other company has ever performed like this one. I've given their name out to many friends whom also were very happy with their service, and Fibercare in Grandville sent me a real check (paper) which I never expected....I wish Fibercare was in Florida (where I live now) and in California (where my kids live now) and in Ohio (where my Dad and siblings are) BECAUSE they're the very best: miracles of removing stains that you'd never thought would come out.

They are very professional and was able to fit in with my schedule. I had my furniture cleaned and a few small stains removed, they took their time and was able to meet my needs. Thanks for the extra cleaning supplies and now I know who to contact for more cleaning in the future.

We had a small flood happen and Fibercare was here immediately and took care of Everything! They showed up every day for multiple days until house was all dry. Very professional and I'm extremely pleased with their work! You'll be happy!

Our basement flooded this summer due to a broken sump pump. Rachel was so kind & reassuring us with advice on how to handle the situation immediately and got a crew out to help us clean, dry basement, & replace the padding. John checked our basement almost every day for 2 weeks, monitoring humidity levels, drying, mold etc. He took care of our basement as if it were his own. They’ve since cleaned the basement & our upstairs carpets and did a fantastic job cleaning & spit treating. We’ve hired several national & local chains before and NONE took the time as Fibercare did. We are happy to provide 5 stars & become their loyal customers!

The service was mediocre.
The woman I spoke with told me 2:30pm, I rushed home and got a call at 2:30pm they would be there at 4pm.
The crew arrived at 3:45pm and told me it would take 2 hours. I needed to leave by 5pm. They ended up not being able to clean the entire sofa.

$200 for a cleaning was fine, I suppose.

Just underwhelmed with the poor communication and requested arrival time.

When another carpet cleaning company was a no-show, Fibercare was able to work us in on the same day! Andrew cleaned our basement carpets thoroughly and also removed a stain that I thought was impossible to remove. We will use their services again.

I’ve been having Fibercare come to my home for years. They are incredible! From customer service, communication, quality of work, carefulness and professionalism, patience and kindness, creatively solving some problems, most cost effective solutions, input on how to resolve a mildew issue under our exercise mats, what kind of carpet to get at a new home, etc. I can seriously not say enough about Fibercare and tell all my friends and family about how amazing they are as well! We will be hiring them for years to come! They are hands down the best I’ve ever dealt with!

Fibercare did an outstanding job from start to finish!! When I scheduled the cleaning of our two upholstered couches, Rachel patiently answered all of my questions and did everything possible to schedule the job at our convenience. Andrew, the expert technician, made our recently purchased used upholstery look like new! The Fibercare team were professional and conscientious from start to finish!

Impressed with the great service! Fibercare was recommended by a friend, since I was sick of using the chain service companies. They showed up on time, spent a great deal of time on each couch, and then treated it with a stain resistant treatment. The price for two full size sofas plus treatment, and the gentleman worked on both from 9:30 to 1pm, it was worth every penny. The sofa that is 10 years old, looks brand new.

Yes, It’s True, Fiber(care) is Good for You!

We had an outstanding experience with the Fibercare team, whom we hired to clean the floors in our cottage this summer after our remodel. From my first communications with their office manager Rachel, to the cleaning with John and Keith, everything was top-notch.

Rachel is a tremendous gatekeeper, and wonderful brand ambassador. She is gregarious, helpful, thoughtful, and very thorough—everything you could want from a person charged with first impressions.

In a former life we owned and operated an interior design firm in SE Michigan. It was well established that Chet’s Cleaning was the “go to” for carpet cleaning and floor upkeep on that side of the state. I learned earlier this year, Fibercare, is the “go to” for all things flooring in Mid and West Michigan. Our experience confirmed this to be true.

Our old carpeting looked almost as good as new when Fibercare was through. We had special issues with heavy furniture indents, and heavy set stains that they tackled with aplomb considering the length of time they existed.

We can’t imagine returning to our newly remodeled cottage without their service. It was the perfect finshing touch.

We will not hesitate to use them again, and recommend their service highly. Care is the core of the Fibercare experience.

Fibercare was extremely professional. They had great customer service. I worked with them to have the carpets cleaned at the small business I own. They were flexible, on time, and did a great job! They were able to get out all of the stains and their price was very fair.

I looked everywhere for someone who did a true solvent-only clean on upholstery and finally found Fibercare. Not only were they able to do it, they worked me into their schedule for my furniture could be cleaned before my son's open house that same week which was such a bonus for me. Rachel, in the office, is incredibly friendly and helpful and the techs who showed up to clean were professional and informative. I will use them again for sure!

David, from FiberCare Carpet & Upholstery Cleaning Company treated my house as if it was his house. He listened to my concerns, worked diligently removing all stains from my carpet and three huge chairs, never appearing rushed like other companies.
He wanted profection, and repeated the process, on his own, when necessary.
Thank you David! 💫

Carpet cleaning was reasonably priced and competently done. The technician was on time, professional and pleasant. I have used Fibercare for many years drawn by the fact it was a family owned small business which cared about the quality of work done.

Andrew was very professional and on time. Did a great job cleaning carpets and asked if I was pleased when he completed the job. Will definitely use again.

This is the second time we have had Fibercare clean area rugs/upholstery. Andrew, our cleaning technician, took great care with cleaning two large area rugs and four upholstered chairs. He was very professional and friendly. He answered all our questions, and the finished work was wonderful. I would highly recommend him and the company to anyone looking for high quality cleaning services.

We have been looking for a new carpet cleaning business as we haven’t been able to find one that we’ve been impressed with. We have grand babies and pets and I don’t want a lot of chemicals used on our carpets. I was also looking for a company that had knowledgeable team members instead of kids that know little about cleaning carpets. FiberCare was recommended to us and we are very happy with their service. There wasn’t any surprises as to what we were being charged and the gentleman that came out seemed very knowledgeable. He measured everything and gave me the quote before starting. He was professional and conscientious. He even cleaned up an old spot under a bed where our dog had thrown up!!!