Plumbing reviews in Livonia, Michigan

I have used Rooter MD a few times on two houses and called again to help on a repetitive main drain problem. They brought the hydro jet machine expecting to use it but after running their camera through the drain(s) did not find any big issues. The home was built in 1955 and the builders put backwater valves in the main drains. Rooter found the valve was stuck 90% closed and worked for awhile to get it opened. Bingo! Haven't had a problem since (April 2018). I grew up in this house and remember the drain being a problem for decades. These guys found the problem in about an hour that other plumbers missed.

I made a down payment for the hydro jet machine. Rooter refunded my payment minus the charges for work performed. Thank you!

They started out good. I made an appointment to have a gas line replaced. They were to busy to send a service person out, but someone did come out to assess the job, give us a quote and ensure the service person would have the right parts and rescheduled.

They rescheduled and when the service guy showed up - he didn't have the right parts! So then we rescheduled again - but we couldn't wait another week so they scheduled us for Monday night saying they would waive the emergency service call fee. So Monday comes and they call and say they didn't want to come out because it was late. BUT THEY MADE THE APPOINTMENT! Then they said they would come out with the emergency service call fee.

In the end we used Best1 Rooter - which was cheaper, the guy did the job on schedule the first time, was very friendly, and thorough.

Exceptional work ethics, well mannered, respectful and above all knowledgeable! Second time they were at my house. First time was to unplug sewer lines. This time to fix my old boiler furnance that had water all over my basement floor. It was accomplished with the removal of rusty old parts and a mass effort and strength to remove. I am deeply grateful to their repairmen who go above and beyond satisfying the homeowners. They will be my go to call for future help.

Jeff was very friendly, professional and knowledgable about his job. I would definitely recommend him. I had issues with my sump pump as the check valve was broken and it was spraying water in the laundry room. This happened on a weekend and the service cost was very high for a plumber to come on a weekend. Other than that, the service was really good.

Other than personally going through some financial woes and not able to really afford the work needed, John/Rooter MD were awesome! He was very thorough in his inspection and discovered 2 different gas leaks, which weren't really detectable by smell. He was very informative in what needed to be done, and was quick to complete the work. I had 110% confidence and trust in him to know what was needed. Plus, he was just a really cool guy too.

Morris came out to my home today he was very nice and respectful wore booties to protect my carpet which I appreciated. I just had a loose nut under my bathtub, that’s why it was leaking. Anyway he was supposed to charge me a higher amount but I spoke to the owner and we worked out a compromise, he was a very polite, respectful guy. I am very pleased would definitely call again

AWESOME EXPERIENCE!!

Had a different plumbing complany come to look at our pipes because water was backing up from the drain pipe(hole). He put a camera down the pipe and said it was collapsed. We called Rooter MD and they came out said it was just roots!! They came at the time frame they said they would be. Very respectful men. They answer every question I had and explained everything to me to where I could understand. They were very professional but also made you feel comfortable talking to them. You can just tell the way they talked and the way they worked they wanted to make sure the job was done right and the problem was fixed for us. They definitely aren't just trying to "take you for a ride" with your money. They seemed to really care about helping people out the best way they can. Would recommend them to anyone.

Guys were punctual, professional and did a good job. Our drain spout was so corroded they had to carry out the old tank still 1/3 full! Overall happy with the work. Price was marginally high, but not unfair considering they showed up quickly and clearly worked hard.

I hired Rooter MD Plumbing to install a Moen Flo automatic shutoff valve. They did a great job and explained all the features. They didn't leave until they knew it was working. Would definitely hire again.

I had a minor issue scheduling with this company and I was less than happy but the next morning I recieved a very pleasant phone call from a male representative (owner or manager maybe) and he was so nice and got everything in order and they were back out in no time. Not only did they send someone right out the job was done very efficiently, the tech was nice and explained everything thoroughly and everything seems to be working great! thank you! and thanks for making it right that's what I call good customer care.

I can't say enough about Jeremy's performance yesterday! He was not only on time and professional, but very personable and easy to work with. He explained everything and we felt very comfortable with his service and having him in our home. Not a job I would like to do and I'm happy that there are guys like Jeremy available. Thank you!!

We had 3 different techs come out, Joe, Jeff, and Lyle, and all were exceptionally helpful. Our main drain kept clogging and spewing back sewer water into our basement. We already had plumbers from other companies come out and assess the issue, but all of them just snaked and immediately said we had clay pipes, they were broken, and we needed to pay almost $10,000 to get them redone and dig up the yard to do it. The techs from Rooter MD took their time though. They had to come out multiple times, which I felt bad about, but they truly took their time, snaked a bunch of times, ran the camera, and didn't give up until they figured out what the issue was. Found out our pipes are cast iron and only the pipes near the city line are clay. Also found out the issue was tree roots coming in at the joints of those clay pipes, and that we can get them jetted out and re-line, all for WAY less than what it costs to tear up everything. Needless to say I will definitely be calling Rooter MD for any future problems. The techs are great, the dispatcher, Charlotte, that would contact me was incredibly friendly, they even worked with explaining the issues to my parents who don't live in this home but own it and wanted to know the details. Honestly do not even bother with other companies. You will get rude service and be cheated out of your money.

My experience with Rooter is always great. I use them for all my plumbing and heating/cooling. Alex was great, punctual on time and nice. Denise and Charlotte are always nice in calling and seeing when im available. Keep up the good work.

I have to add my review on John C. John was very knowledgeable and friendly and we engaged in good conversation. Please let him know the recommendation and correctuon he did made the sewer smell in the bathroom disappear. We love the work u all do for us and we will continue to be loyal customers. Thanks to the ladies in the office as wrll.

These folks are the best. Very responsive, attentive and reasonably priced. I can always count on them to clean out my french drains.

My highest recommendation for Rooter MD. We had them out on a service call. There was a slight misunderstanding in communication that occurred, but Rooter MD resolved the situation quickly and to our complete satisfaction. We have used Rooter MD a few times in the past as well and they have always impressed us. Mistakes happen. These guys want your business and work hard to treat their customers with the "Old Time" customer service. Bob

I was very pleased with John C’s work. He arrived on time, provided an estimate and started the work of removing the old water heater. John replaced our water heater and installed a new vent during one of the hottest days we have ever experienced in September… with no complaints. Based on the service we received, we will be going to RooterMD for all our future plumbing needs.

I am very happy with the work performed by Scott. He cleared our sewer line of tree roots (of which there were lots) and was overall efficient and friendly. Couple things that detract a bit. Nothing that would give me any pause recommending RooterMD, but things to know.

I found out about Rooter MD on Angie's List, where they had a $99 coupon for a drain cleaning with "Hydro Jetting". This included a camera view of our pipe. I called and requested this and was told (a couple times) that the price STARTED at $99 and went up from there. I knew right then that meant I would be paying more. The question was how much.

When Scott arrived he informed us that it would be $250. This was about what I expected to pay for this service anyway so I said yes. He did a good job and I'm glad I did it. I just don't know what the 99$ deal was about. Seems like it was never even considered for me. We were also never contacted about the camera view of our pipe. Since that was handled by a different crew it couldn't be done that day.

All in all, I will use Rooter MD again.

Another great experience with Rooter MD. Mike spent over an hour investigating the cause of a foul, musty odor in our laundry room and basement--suspects because we were gone most of the summer that the sewer traps dried out, allowing sewer gas into the house--we've been here 23 years, no one ever told before you need to make sure to pour water down the traps every 2 months! 7 years ago Rooter saved us from tearing apart our entire kitchen to get at a leak in a pipe in the wall behind the lower cabinets--they were able to create an access panel in the wall of the adjacent dining room and fish a new PVC pipe through it to replace the leaky old cast iron one--2 other companies told us to file an insurance claim for thousands and be without a kitchen for 2 months and we had just put in new counter tops. Rooter MD fixed it for less than what the deductible would have cost! We've had our main sewer line water scoped and jetted for tree roots twice by them, always a great job and they clean up like they were never here. Love you guys!

So thankful for the team being thorough, i.e.
-Aya quarterbacking on the phones
-John and Caden cabling multiple drains, cleaning up the unavoidable spills, adjusting billing after a half-day of unsuccessful diagnosis of my [old/patchwork/unusual house's tricky problem]
-Lyle scoping a second drain for free, because his equipment was out for repair and delayed my fix by a week

Another of their teams declared victory prematurely after snaking a drain and not inspecting for ice, but I'd gladly call in the above squad again!

We were having issues with our bathroom sink not draining. We called these guys and they came out the next day, looked at the problem and let us know our options and cost. They were very knowledgeable and explained what they thought the issue was, fixed it and were out of here in an hour. Nice guys, will definitely use them again and will highly recommend!

I'd like to thank Pete and the guys at Rooter MD. I found them thanks to the other reviews I'd read and I'm glad we chose them. We needed our main line snaked and we requested a camera inspection. Pete was able to recommend the Hydro Jetting process just based on his knowledge of the area before he had his team come out. We were able to make the decision that will ultimately save us money in the future.... we recommend this process and Rooter MD to anyone.... since anything to do with plumbing is costly, be sure you are clear on what the service includes and how much it will cost for additional time if necessary. Thanks Rooter MD.... definition of professional.