Plumbing reviews in Livonia, Michigan

I am so grateful to Rooter MD. I called them and was able to get same day service. Even more, they worked around my schedule for service. The guys were extremely knowledgeable and kind and fixed the issue quickly. I'll definitely use Rooter MD again for our home's plumbing needs!

I was pleased last year with Rooter MD's service and I was pleased again this year. Earlier this week I received an email containing discount information. If I had the furnace tuned up by Sept. 25, I would get 25% off the regular price. Sounds good to me!
It's now 2018 and I had Rooter MD back again, this time for a new toilet. Joe did a great job and we're pleased with the new Kohler.

Dec 2020-- Just had new kitchen faucet installed. Works great. Very pleased with service.

My experience with Mr. Sean F. Currie the RooterMD Plumbing Boiler Professional Technician, was an excellent one. He did a superb job fixing two leaks in the steam line of the boiler; he remove and replace all the parts as he promised. He was prompt and accurate, and the customer service was also excellent with an open communication that informed and explained all that I needed to be aware of. RooterMD Plumbing Technician fixed both my leaks and heating problems quickly and accurately with a reasonable price.

Because I am a member of Angie List, they wave the Service Call Charge. I will let them continue working in my house to fix other plumbing problems, and I will also recommend them to friends and family members.

I had a great experience with Rooter MD. I contracted them for scoping the sewer lines for my home inspection. Pete was very professional and knowledgeable. He completed the sewer scope very quickly but did a thorough job. The sewer scoping was recorded and made available to me after the appointment. Pete also went the extra mile and gave me additional insight, outside of the scope, about drainage, foundation and other plumbing related issues that I should check for my home inspection. I planning to utilize Rooter MD again.

I would definitely recommend using Rooter MD for your plumbing and heating needs.

I recently got some plumbing replacements for my shower as well as a garbage disposal install from Rooter MD. I must say, the service was fantastic! Both John C. and Alex were honest, knowledgeable, professional and courteous. Even their office assistant, Courtney, was outstanding when I spoke with her on the phone. I would highly recommend them and will continue to use them in the future.

Had a leaky water heater that we knew had to be replaced. (it was older than the warranted time)

We got an appointment the morning after we called.

Dan came out, took a look and had a new one in place within hours. He also gave us a good run through of using it. He left the area neat and tidy and was careful transporting the tanks through the house.

The dispatcher was friendly and helpful about ensuring we had the repair done timely, as we were up against a time crunch when we'd be available to be home for the repair.

Satisfied and we'd definitely call them if we need plumbing service in the future.

Dan came out to our home and replaces the leaking hose spigot that was soldered in on our sprinkler system. He gave me a price range for the repair based on what might happen and need to be done. I was pleasantly pleased when he finished within 30 minutes with the repair done. Could not have been more pleased with their professionalism and attention to doing things right. I recommend these folks and will use them again for my plumbing needs.

Ed Pokriefka
6/17/2020

They do all of my heating and cooling and plumping. As a single parent it is often very hard to find a place that will accommodate your schedule but they always do. Very neat, timely, friendly and respectful, I can honestly say I have never had a difficult time with any of their employees. I had previously used other plumbers but Rooter MD has been the most prompt and thorough firm. I recommend their heating cooling and plumbing yearly checkups, they never mind teaching me what to look for and simple fixes. Highly recommended. would like to add a second review. Water heater went out.stuck at work with no way to be home. Jeremy worked with me..gat it done while I was at work. I came home to a finished job..no mess and a working water heater. This company bends over backwards to work with you.

UPDATE** I am updating this review from a 1 to 4 star.. The GM Brian personally reached out to me after reading this review to make things right. He reassured me this is not how they do business (unintentionally break things without fixing). He had their insurance company reach out to us and are compensating for the broken machine. I truly appreciate a business owner who prides themselves on their reputation and corrects issues like the one we had and doesn’t just say “oh well, too bad.”

We called out the plumber because our drain was clogged. They showed up and fixed the problem but in doing so they broke our washing machine. They ran all of our faucets and washing machine nonstop for hours while fixing the drain clog.. never explained why they needed to waste all that water. The next day we went to wash clothes and the spin cycle was broken.. we hadn’t had any issues with the washing machine beforehand. I called and told the receptionist that we believe the plumbers damaged our washing machine while running it nonstop for hours and she said “they didn’t do it intentionally and we can’t fix that.”

My first plumbing choice was a no show. The price including labor was 90 dollars cheaper. They also offered a guarantee on their work. I was desperate and went with Rooter MD. They were prompt and professional. The job was to repair or replace a clean out drain stop. They did not have the part. They had left and returned quickly with a makeshift part. They said they couldn't provide a guarantee. The part is working so far. New customers get 10% off. It is not noted on the invoice. I'm giving this a incomplete so far. It was definitely a leap of faith transaction.

The call to RooterMD was pleasant. The person who answered the phone was very good. They dispatched Marshall to my home the same day. To say he was professional and pleasant would be an understatement. He knew exactly what I was looking for based on my earlier call do I did not have to re-explain much. He took his time and did not rush the visit. Before the work work was done, I knew I would be using this company again. He made me feel like whether it was all of the work or the one project it was all important. He fixed the kitchen sink and made it almost new. This had to be the best experience I have ever had with a service call. I felt like he was my personal serviceman. I have a number of projects left in my home and RooterMD will be my company of choice. All of this from checking Angie's List first!!!

Awful service from plumber as well as manager that reviewed the issue

Had a drain that was not flowing . Plumber Refused to go thru crawl space where the clean out was, refused to get to source of clog in the basement. Cause he was alone and did not have help carrying his equipment , Instead removed a toilet to unclog the drain and overcharge for the service.($425)

And in doing so blocked the kitchen and bathroom faucet. Claimed it was not their fault and did not correct the issue.

Spoke to a manager, asked for them to correct the issue, was wished good luck by the manger and said they could have someone out in a week or two, but right now they were busy and would have to evaluate another charge for the fix.

Needless to say, we did not use them and was able to rectify the issue by going into the crawl space and cleaning out the access point with a tool rented at Home Depot in less then 30 minutes. ($30 rental)

Save yourself time money and frustration and stay away from these guys

Plumbers name was John
Manager name started with an L
Call attendant is Aya

Thank you Rooter MD for taking care of a huge problem in our home and making the repairs go smooth and easy. I can't speak enough on the kindness and professionalism we experienced with Rooter MD. The clean up they did after such a huge repair made it look as if I didn't just have a crew of people working in my home replacing broken pipe under our cement slab. Yes, it was a big mess to repair, but you wouldn't have known it by the time they were done. Everything from beginning to end was done with perfection. Thank you again Rooter MD!!

I used this company to have the sewer lines of a house I am buying cleaned out before having a scope done. First off, they have great flexibility and availability! The price was reasonable as well. I am a first time home buyer with not much knowledge of any of this, and they did not try to rip me off at all. They made sure to understand what I was looking to have done before starting any type of expensive job. The man who came out was very professional and honest. The next company who came out to perform the scope said Rooter MD did a very good job, and that he would be referring his clients to them!

I had a great experience with Rooter MD. They are my go-to for plumbing & heating/cooling. John & Jason were so personable & polite and explained everything to me in a way I could understand. They explained the pricing and this company has coupons on the website.

John and apprentice Jack did a great job on our garbage disposal replacement!
Professional, on time, respectful of our kitchen and home. I have had different plumbing issues over the past few months and John has always come through with excellent service and work.
Rooter MD Plumbing is #1!

Very responsive, courteous, and efficient! Jeremy came out the very next day, was very professional and helpful, and within 2-3 hours we had our new hot water heater installed. I recommend Rooter MD heartily!

I have had Rooter MD Come out to my home twice. They have been excellent! They get me in ASAP, and I get explanations for everything they are doing to my home.

John is amazing and has been out both times! He breaks things down in easy to understand lingo, and he took the time to show me the features of my garbage disposal. He also talked me through questions I had unrelated to the job.

Would highly recommend!!

Rooter MD installed a liner inside my drain line which was partially old crock which had been penetrated by roots in 2012. The system worked great for 10 years when I found roots again penetrated a spot where the crock joined a PVC section. Rooter MD evaluated the issue and immediately did a repair to the small section under the warranty. The technician was very professional on both visits. The manager reviewed the issue and ordered the repair. It was so refreshing to deal with a business is so professional. They have integrity and respect for their clients.
Thank you.

The team at Rooter MD did a great job with our sewer line replacement. Professional, timely, and extremely knowledgeable. With such a large job we had concerns, but they were able to answer every question we had easily. Very happy we went with them! Having the camera inspections available on YouTube is also a great touch to help you understand your specific issue and to see how they can help.

Job well done efficiently , this was our first time doing the jetting work & cleaning the sump Pump Line filled with calcite . Josh thoroughly explained the process & showed us the video before & after work too .
We will use them every 2 yr to clean the lines .
The receptionist was excellent too- she was able to schedule the earliest appt for me & explained the work that will be done so accurately - as if she saw my house - upon asking she mentioned that their office has a briefing session every morning.
Excellent team work! Appreciate this efficiency 👏🏼