All reviews for Lucky's Heating & Cooling

Fair prices and very helpful and nice staff- including techs and the lady who answers the phone who was very helpful. Recommend this service

Alan and his team are incredible. We had received a quote from another company of almost $6,000.00 to replace our AC and Freon lines alone... we called Alan at Lucky’s Heating and Cooling and he gave us a much cheaper quote and even helped us get a refund from the previous company who had over charged us by almost $400 just for a diagnostic visit.
He and his team are determined to give you the best experience and quality possible. They did an amazing job and I would never go to any other company based on the service, product and quality of work they did.

I have had great experiences with Lucky's. A few years ago they replaced my furnace and modified the ductwork for a more efficient system. They did good work at a good price. Today they came out on a Sunday to repair my AC compressor. They were done within an hour and the AC was working again.

My furnace quit working so I called Luckys at 12:30pm and Alex (their very nice and professional tech) was at my home at 1:00pm. He fixed the problem quickly and efficiently and my furnace is working great now! Also, their office employee Shayna was super personable and very helpful. 10/10!!

Told me my motor on my condenser for my ice machine was bad $1000 to fix. I bought the $30 part and replaced it myself in 25 min. It turned out not to be the problem. It was the compressor itself. So I would have paid $1000 to fix something not broken. Lord knows what they would charge for compressor.

Was told I needed an entire new unit. Didn’t trust it, so had second opinion. That company replaced a wire for $150 versus the 4K they told me I needed. Buyer beware. Thought I would have a lifetime relationship with this company for home and office, but needless to say I will not. Didn't give lowest rating possible because service guy at least is kind with service, just not trustworthy.

Check competition for better pricing.

Owner has terrible people skills,

Called Thursday to get estimate for a new Humidifier and thermostat, Lady in the office said she would call me back in a hour to let me know Friday or Saturday. No call back! Must not need the business, I'll call another company!

I had a leak on my ac unit, he told me the caps need to be replaced and it to be refilled so we paid for both and after a week of having ac it started to decline more and more. I hit the breaking point after two months. Called them and they told me well we can’t help unless you pay the service fee for us to come out again because I should have had them check for more leaks. I’m not a heating and cooling expert so how am I suppose to know? The guy told me I changed the caps and filter so it’s all good now. Shouldn’t be anymore problems. So when they told me I will be charged again for the same problem I’m taking my business elsewhere.

I called them on Friday and they followed up on Saturday and had an estimate set up for today from the window of 3p-5p and they did a no show. I called them and they said "Oh it must've not got put in the computer". I am a nurse and work 12 hour midnight shifts and woke up 2 hours early to accommodate them. The lady I spoke with said she would "check and see if a tech could make it today" but I had to leave for work at 5:30. I didn't feel a real sense of urgency to keep a customer. She apologized and said if I changed my mind to give them a call.