All reviews for Burton's Plumbing & Heating

Experience with Burtons plumbing was awesome. They were able to give me a quote over phone and schedule same day replacement of my garbage disposal. Julian Dreisbach was thoroughly professional, quick, and patient enough to explain to us at the end of his work. I would recommend Burtons services due to their friendly services that is costwise highly competitive. Best service.

The call was handled so professionally. I got an appointment faster than expected.
Julian was so knowledgeable and has a wonderful disposition. So easy to talk with him and help me understand what he could do to solve my issue.
5 stars to Julian.

Justin did an excellent job for me. The shut off valve on my bathroom toilet was leaking. He gave me a fair and reasonable quote, was respectful and professional and checked some other pipes free of charge and advised me. Immediately covered his shoes before entering and was just the kindest person. Also, every phone encounter (or chat encounter) I've had was professional and caring. They made me feel like part of the family. That's pretty rare nowadays. I highly recommend this business.

My son was taking a shower and I was at the basement getting ready to do laundry, when I noticed water dripping above the floor where the opening for my tub/shower drain. I knew I needed a pro to fix it. I called Burton Plumbing and they were very accommodating. They sent James and his apprentice, Trey. They replaced the leaky water valve and I had them replace my old shower/tub faucet and they did a wonderful job. Aside from being very skilled and knowledgeable about their work , James and Trey are very personable to talk to. I would highly recommend Burton Plumbing. I couldn’t thank, James , Trey, and the company enough. Again, thank you so much. Glenn

From the initial call to the company to getting my problem fixed, everyone and everything was excellent!! I very highly recommend this company!! They have great communication with the customer too! They are with you every step!! I couldn't be happier.
Our Technician James was the best, thank you James!!
Next time I need a plumber, Burton Plumbing is the only place I'll call
Thanks to everyone there for everything!!
You guys rock!!!

Well, my middle name is Aaliyah. Let's get that straight. Jeanette is my first name and I had some stuff done in Lincoln parkI had a toilet done. My toilet was running a lot, and the tech that came out was very nice. He was very pleasant. A lot of information his name was James Cox. He was very pleasant to me and he gave me a lot of information and helping me and he taught me a lot about plumbing, but he made me feel comfortable when he was doing the job and he did a good job explaining what he was doing.

The first technician I had in December (Jesse) was very nice. Explained things well and helped me decide what to do. Unfortunately due to the nature of replacing pipes, the vibration caused plumbers putty that was hiding another issue (which was not their fault) to be exposed. I remember asking if I needed to be worried about what fell out and was told no, which is fine, it shouldn’t have been an issue. Recently I found out it did cause an issue and they sent out a new technician, Justin. At the time I didn’t know why everything had happened and we had talked about the possibility of it being caused by the new plumbing over the phone. Justin came in hot with blaming me for the issue saying that the overflow in a bathtub should NEVER be used, which in my opinion is ridiculous because why else would it be there. It’s never been a problem in the past. I did not appreciate the way he immediately blamed me and I didn’t think he communicated the issue well. I was on the phone with my dad to discuss my options and I appreciated him speaking to my dad, but it also felt like I was being treated like a little girl by him (I am 29) because Justin held out his hand and asked if I wanted him to speak to my dad. It felt like he was telling me I was explaining things poorly. I understood what I was told, but was trying to explain to my dad why I was worried about replacing the part based on what I was being told. Based on the two experiences with different technicians it’s hard to know if I would call them again.

I understood the service call for $79, but they didn’t tell me there was a minimum parts and labor charge of $89!! Keep in mind the young man they sent was great but it took about 10 minutes. They didn’t tell reduce it by $25