Appliance Repair reviews in Anoka, Minnesota

Only 1 star because I can't leave zero or negative stars....

I made a repair on my kitchenaid mixer (replaced the worm gear, checked the brushes and the phase panel, etc). Put it all back together and it wouldn't start, so figured I'd take it to ARI to have them tell me what's wrong and give me a quote.

To avoid additional charges, and save some $$, I dropped it off with them, and even told them to take their time in diagnosing; no hurry; I even had the $35 coupon from their website.

Received a call the next day; the tech plugged it in and it worked. I must have had a dead spot in the motor, and as I rotated the unit to align a roll pin, it was good to go.

So, their 'diagnostic work' was literally plugging it in and telling me it was fine. If it does it again, I should probably get a new motor (duh).

$75 for this valuable insight. They literally turn it on and call me to tell me it's fine.

I wasn't looking for a freebie; $40 or $50 or so would be fine...but $75?!

Tried talking to the owner today about the charge; left 3 messages. He never called. I called a 4th time and had him paged. He tries to tell me it's his cost of doing business, he interrupts me, he's an honest business, he talks over me, and tries to justify this 'diagnostic' charge.

I mention my idea of a 'diagnosis' would be actually testing it, maybe taking a panel or two off and looking at it, maybe using a voltmeter or something, coming up with a quote and a list of parts that need to be changed.....not taking 2 minutes to plug it in and say 'yep, it works.'

I tell him this really isn't a way to get my repeat business.....he tells me he doesn't need it. Nice.

Avoid these guys. Couldn't even use the website coupon; it doesn't apply to 'diagnostic' work. Give me a break.

Terrible experience- We chose to get our washing machine fixed even though it was quite expensive- the technician had encouraged my wife to make the repair said our machine is high quality. First the parts for the machine were defective- We did not find that out for 5 days. It took several more days to get the parts, the technician repaired it and the machine was functioning the same as it was before the repair. Another technician came out and said it was the timer. It has been another 8 days and the part has still not been delivered. We are going on 4 weeks without a wash machine. I have called and asked to speak with a manager- no response

My oven went out 2 days before Easter. I called Appliance repair Inc late Friday afternoon! Everyone else wanted special fees to come on a Saturday, but not these guys. I was able to get my oven fixed Saturday morning :-) I have never been so happy! I was able to use my oven on Saturday and Sunday to cook dinner for our large family with no problems and without paying a small fortune. I don't know what I would have done without their service. I will call them if I need any service in the future that's for sure!

Was told a technician would come out between 1pm-4pm. Called them back at 3:45 looking for an update. Was told they will call me back soon with an update. Called back 4:30pm and they are closed. Made me miss half a day of work for no reason. These guys suck!

This place is a scam and does not return your money. They told us our dryer needed a new motor and 700+ in repairs and that was wrong after we got a second opinion. I’ve been waiting a month to get my money back and still nothing, do not do business with this company

I have bought two used appliances from ARI. Both units were purchased over the phone and with next day delivery and installation. They were responsive and straightforward. I had no problems and I would call them again.

Thanks for being available on a Saturday. I was surprised that someone answered the phone and was even more surprised that you could make it out the same day! My washer has been working great and I'm using less soap after the tips from Mike. Thanks again. I will definitely use your company in the future.

I had these guys out last year to repair my refrigerator and it was a pleasant experience so this year when the central air wouldn't run I called them. They sent a guy out who said he had been fixing these things all day in this heat wave. Sure enough he got mine up and running. Great service again, thought they deserved some credit!

I agree with all these bad reviews. These guys are a RIPOFF!!!! I had a guy come in Saturday and diagnose that I needed a new starter for my compressor on my refrigerator. He wanted to charge me $475. This part costs $50. And takes about 5 minutes to replace. I understand they want to mark up the part. So even if you double the cost of the part, he still wanted to charge me $375 for 5 minutes worth of work? To top it off, he got really defensive and rude when I told him I didn't want him to do it. (I knew there was no way it should cost that much.) I had Chad also. They still got their $95 out of me. Which I appreciate him diagnosing it for me. But the way he acted and then trying to rip me off on top of that really erks me that they got a dime out of me.

Worst service call ever! I called and told them my AC was starting to freeze up and needed a recharge. I asked how much they would charge to do it and they said they wouldn't know until they sent the tech to see how low it was. They said it would be a $95 service charge to come out, they would give me an estimate and if I had them go ahead and do the work, the $95 would be credited to the final bill. They could come out today. My estimate to recharge my system $1,186.85. My reply "are you crazy?" Don't bother with these people, they make their money $95 at a time.

We ordered appliances for a new rental property we recently acquired.... we were told that they would be able to remove our old appliances.

Turns out they couldn’t figure out how to get the old refrigerator out of the house ( it had to have gotten in the house somehow ... they suggested taking apart our banister)

Then they delivered the wrong model refrigerator to our house... 3 days later our phones are blowing up with calls from “Lisa” about getting to our property to swap out the incorrect unit, for the one we ordered.

We tell her our soonest available is 10 am Wednesday (9/5) ... sitting here 1/2 hour past 10 I call back and “Lisa” informs me that she said it would be between “10 and 12” that the delivery folks would arrive here to FIX THEIR mistake ..

Given that I have other appointments I presented her with the option to have someone here at 6pm today.

She declines, she then tells us that “they will have to bill us for the difference in cost of the refrigerator”

.....
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Bill is $200 for their employees incompetency? No.

Will be notifying the attorney general and better business bureau.

I am very pleased with the repair of our washing machine! The next day service was an exceptional bonus! Nicole is efficient, courteous and knowledgeable tech, she had the work done in about an hour. Thank you so much! Highly recommend!

RIP OFF. Their $95 trip charge is at least $20 higher than their competition and the 'flat rate' that they charge is also well above what you should pay. They claim to have "fully stocked trucks" but of course, they would have to come back the following day to make the repairs. Save yourself some time and money, don't bother with these guys. After receiving my quote, I declined and called someone else who managed to do it for over $100 less, even after I paid the ridiculous trip fee to Appliance Repair Inc.

The worst customer service EVER! I had an appointment and they called because they couldn't make it. I was nice enough to say that's okay we can reschedule for the following week. When they called back the only appointment they had available was inconvenient, but that was the ONLY appointment they had that week. I took the appointment and when the "technician" came over he sat on my laundry room floor and turned my dryer on and off while looking at his Facebook page! What a joke! It gets worse...I called the next day to have someone else come out because he didn't do anything and the dryer was still broke. Scheduled another appointment and no one showed up or even called!! Called and rescheduled another appointment told I was getting another "technician" for my service call. The morning of my appointment I was told that it would be the same Facebook checking "technician"! If I wanted another "technician" the only other appointment they had would be the following week! NEVER USE THIS COMPANY!!

Worst Experience Ever. Had them set up an appointment to diagnose a dryer. Over a week goes by with no call, no nothing. Talk to them again the next week and they can't find a record. Tell them to call my tenant. They call me trying to set up an appointment. Finally, technician goes out and the say the belt broke on the dryer and they want $400+ to fix it. I tell them that they are nuts to think I'm paying that much for a new belt. Now they won't even give me the diagnosis. When I asked them to make it right, they said that they would give me $20 off a completed service...which is a coupon available to anyone on the front counter. Thanks for nothing.

They are getting 1 star because negative numbers aren't an option. Our experience was AWFUL. First they told us that our parts would take 10 days to come in, on day 12 we called to follow up and the parts hadn't even been ordered. We spoke with the owner who was very bold about stating he didn't care, he was getting paid by the manufacturer not us so our concerns didn't matter. They finally got the parts installed 28 days after our original visit from them. DO NOT USE THIS COMPANY. They don't care about consumers and their customer service is awful. Check them out on the BBB. I sure wish I had before calling them!

Love their fast service and efficient technicians. Will definitely use them again. When I called they listened and were able to get someone who was able to diagnose and repair the problem right away. I was having guests for dinner and was scrambling trying to do everything at once. The tech was helpful in that he cleaned up after himself very carefully. Thank you for everything!

ARI was called to service a typical job on a dishwasher that resulted in a major water leak - costing me thousands of dollars to replace my entire flooring. Once it was noticed there was a problem after the service, ARI was completely unprofessional, unresponsive and avoided the problem. I was told several times I'll get a call back from management, this never happened. ARI is not a credible company and I would avoid using them at all costs.

Had them out to look at our oven. tech was there less than 30 minutes and claimed we had a bad gas valve. Presented estimate of $789.95 to replace valve, did not break out parts and labor. I found valve online for $140.00. Replacing valve is no more than 30 minute process. Would have paid $650.00 for about one hour of labor.
Beware!! company does not seem very ethical.
Unfortunately, one star is the lowest rating I can give. They should have a run and hide rating!

The technician Anton came out with the full intention of Up-selling me for parts and replacement along with labor for my dishwasher instead of resolving the issue by cleaning out the discharge line which was plugged with gunk and a fork!!! I cleaned it myself and now the dishwasher works fine,,,, SHAME ON YOU< you need to give the customer better service and fix the problem the least expensive way, not by replacing parts,,,, but resolving it by finding what's wrong first.

Spoke with Owner today on my understanding of repairing my dishwasher, he was very adamant about his company's views and how he feels he is offering a Premier Service along with his well qualified technicians, I explained I was not satisfied with my end result and wanted my trip charge refunded! He finally conceded and also told Me Do Not Call my company again!!! Pretty strong words and pretty Bad People Skills!:(:(:(

I had an issue with my washing machine. The technician Nicole came on a timely manner and replaced my agitator dogs and now it's running like brand new. She also addressed my ice maker which now works like a charm
I was very happy with the fast friendly work and would refer this company to my friends.