Home Services at The Home Depot

Windows, Doors Install was and is a disaster. (Very long story short) I don’t want to spend once more minute on this company.
Please do yourself a favor and stay away from Home Depot for these services.

Customer service is friendly and helpful enough when you actually find them, but majority of the time, you can't find anyone to help you. If you do find someone, they're already helping someone else and you have to wait a while before that transaction is complete before being helped.

We bought $4000 worth of carpet and are waiting 7 weeks before it can be installed. In the mean time, the bill has already came for a service that has not been performed yet. Hmmmm... Lets hope all the bad reviews were based on emotions and not the service itself.

Very frustrating experience with this store. We have ordered windows that were too big based upon how we were instructed to measure from the sales associate in the window department. The installer that was "recommended" failed to show up to give an estimate, did not arrive on the day of installation and was later let go.

When I tried to work with the store to exchange the windows, my phones calls were not returned three different times over the course of the week after the associate promised me he would. Good luck actually talking to a manager, the phone service is awful on the remote phones they give the sales associates. After two weeks of phone tag, I was told I had to physically come into the store to reorder the windows. Finally I went in to reorder my windows two weeks ago and was told that I would not have two charges and my new windows would be in in four weeks. I was told that they would come out and pick up the old windows sometime soon; however, it would not affect the ordering of my new windows. My husband attempted to return the old windows today at which time they would not take them since they were "ours now" and informed us that the new window order did not exist and is now cancelled.

So now, this ordering process has gone on almost three months, I have windows that don't fit which they won't return, and an order of windows that had been cancelled.

End result: the communication and system of ordering through Home Depot is awful. Too many people who don't know enough and don't know hot to get the job done.