Service Today - Heating, Cooling, & Electrical Repair

I called for help getting a smart thermostat installed. The technician who came over was very nice and professional, but it was “policy” that he do a whole house checkup first (this took much longer than I was banking on) and “policy” that he call a higher up to get advice multiple times and “policy” that they pitch a bunch of other fixes to me before even discussing the one service I thought I was purchasing. When I finally got the price for the thermostat install, it was super high — well out of the range I had seen online.

I declined all services, then they suddenly were able to throw in the thermostat installation for free. I feel like the work he did was good, but it’s only half done and I need to call to schedule the vent cleaning. I’m nervous about leaving this negative review before I’ve received all of what I paid for, but they keep texting me about it.

tl;dr I did not enjoy the bait-and-switch or the high pressure sales tactics. I eventually brought this one service from them, but I won’t be signing up for their monthly plan or calling upon them for HVAC services in the future.

The technician that visited our home was named Mike L. His customer service was outstanding. He established himself as a professional by presenting courtesy in his greeting, sharing with me the service that would be imparted, and educating me with the issues that were at hand. At no time was I rushed, pressured, or felt misled. I would describe him as genuine and sincere in his manner and conduct. His arrival was prompt and as scheduled. My complete experience was excellent. Today I was treated respectfully, I was educated and gifted with understanding, and a lifelong HVAC provider. Thank you Mike L.

Customer service is very friendly. I am however disappointed in the lack of communication about when they will arrive and when they are running late. The first day the tech was on time and great to work with. The second day we where scheduled to have a supervisor. 45 after my arrival window past and I hadn't heard anything I had to call the company to find out he was running late. It was 3 hours later that I finally heard from supervisor. I rescheduled the supervisor to come the next day and he arrived within the arrival window. The supervisor was very nice and explained well the situation. I would have given more stars but feel the company fell very short not having someone contact me with updates. I call or even a text to let me know they where running late would have prevented the fewer stars. If I may make a suggestion I would highly suggest having techs and supervisors call or text with updates. Especially if the arrival window has already past. Other then that the tech supervisor and the crew that installed the new furnace did a great job.