Appliance Repair reviews in Eden Prairie, Minnesota

Don't waste your time with this company...what a horrible experience. No one showed up for my appointment with no one even caring to call indicating they weren't going to make it. After I called them back the answering service indicated that they would come out the next morning...again, no one showed and no one has any answers.

It was such a pleasure dealing with Fred. He was up front about what needed to be fixed on the refrigerator, and how much it would cost. He also had the parts to be replaced with him which really eased the job for him. Great and fast service, would absolutely use again!

Worst customer service ever! I'd give 0 stars if I could. Complete Scam!!!! I was connected with a call center clearly not located in the US. I was required to sign up for the Premium Home Service and told my service fee would be waived. It was not. I tried cancelling the service and have been told the managers would call me back. I've been told this at least 6 times and no one has called or responded back. I plan on complaining to the Attorney General's office as they are completely ignoring my calls now.

I received excellent service from Universal Appliance Repair technician. He was very professional and friendly.He helped me to get my stove working like it is supposed too. His charges were also very fair.I would definitely use them again.

Universal Appliance Repair performed service for a refrigerator under warranty. Their technician was on time, thorough and extremely helpful in explaining the problem with the unit and helping us navigate through channels to address the manufacturing issue with the unit. Would highly recommend them.

The technician was very helpful and knowledgeable. He explained how he would diagnose and repair the refrigerator. He was very efficient and even fixed the freezer handle. I highly recommend Universal Appliance Repair. I called this morning for an appointment and they came out to repair the fridge within the hour .

Universal Appliance Repair showed me the best repair experience I've ever had. they return my call on time, knew exactly the problem with my refrigerator. They serviced my refrigerator exactly on the two hour window that they promised me and even fix the problem right on the spot. Exceptional job!

I cannot express how frustrated I was with this experience. I would never, ever recommend using them again. I would go so far as to call this a scam. Upon calling to have a freezer repaired, I was connected with a call center. I was informed that they are only scheduling appointments for their Premium Home Service members, This is an annual plan for $149 but the $99 service fee would be waived. In a bind to fix my freezer, I signed up. After scheduling the appointment I was sent an email that notified me of a $99 service fee, in addition to the $149 "membership" I just signed up for. I immediately called back, was connected with the call center again however they wouldn't waive the $99 fee nor cancel my membership. I am now working with my credit card company to dispute the fees. I also question the legitimacy of all the other reviews. How many service repair companies have a perfect 5 star rating. Seems very suspect to me.

There is no follow up mechanism for customers to ensure things were done.

He was knowledgeable and instructive to me. He was pleasant

The technician was on time, service was quick and perfect. Thank you.

Excellent service to come in and they fixed my washer!

called each time he was supposed to was very professional over the phone by. Tenant was very happy.

On time and very professional.

excellent service and great experience

Prompt and fixed issue quickly.

Excellent service ! Very friendly .

The technician Jeff did a professional job with repairs and explaining the warranty program.

He was very helpful, nice and though the problem couldn't be fixed. They had lots of things we could do.

Tech was great! Hated the automated customer service platform though.

Excellent technician! Prefer him. He’s the best so far!