Home Services reviews in Eden Prairie, Minnesota

I called Bachmanns Eden Prairie in a panic this morning; I spoke with Barb who calmly and sweetly went above and beyond to help me in a time of crisis! For this I am so very grateful and a customer for life! The original floral company I went with to arrange and deliver flowers to my grandfather's funeral called me an hour before the service saying they are unable to deliver my arrangement to the service because they didn't have the resources available to do so!!!!! So at 10:25am I called from TX and spoke with Barb who was able to get all of my info, personalize a card and deliver a beautiful bouquet with 20 min to spare before the service began!!! Amazing and thankful!!!

Rachel was so awesome!! I live in Montana and needed a prayer plant for the funeral service for a three year old that passed away. Although the prayer plant was unavailable she put together a beautiful plant that suited my needs and also sent me pictures via text to make sure that I was happy. I called 5 others florists and greenhouses..they were less than helpful...😢 including another one of your stores and she went above and beyond to make sure it looked like I wanted it to!♥️ She deserves a raise for listening and doing everything she could to make the grieving process easier!♥️

Really amazing place! Love their selection of plants, so well taken care of and maintained. If their regular hourly staff is who is trained on maintaining all the flora here, then that is quite a skill, and I am very pleasantly surprised. Not a burnt leaf tip, wilted leaf or stem, or any other typical signs of plant neglect here really. It seems almost more likely they are all professionally maintained by specialists... IDK. Either way, kudos Bachman's! Really cool knick knacks and trinkets too :) although some things were just a bit outlandishly priced, but other things, and many of the small-medium plants and potted plants were very reasonably priced. Definitely something for everyone! Thanks again for a wonderful afternoon experience ;)

Best team ever! Shelly went above and beyond helping me. She was so complimentary of her managers. AND she was done with work, clocked out, and still helped me!!!! Everyone working before close was patient, kind, and extremely hard working. Also, great plant/flower/decor selections.

The absolute worst customer service.
Diane made us feel like we were bothering her with our questions. She was very abrasive and very rude. Diane rushed us along when we wanted to take our time (we needed more than 5 minutes). She argued with my mom over an idea we had for the tables.
We wanted to buy my wedding flowers and greenery through Bachman’s, but after our horrible experience we went with a local boutique that was absolutely amazing. Diane made what was supposed to be a fun day with my mom- to be anything but. We will not be giving Bachman’s any more of our business.

Our go to for perinnial or annual plants every year. We tried other retailers too for the same plant but we feel confident that plant will thrive if we buy here. Great varieties to choose on any type of plants. Trees varieties can be better

My sister and her family recently moved to Edina--i am a huge plant person, she isn't! I live out of state. When I visited her last month I stopped by to get flowers and they were amazing. Today, my sister gave me the "green light" to get her a few house plants, but the catch was that she would be heading to Bachman's in 30 minutes to pick them up! I called and spoke to Lynn--she helped me over the phone to find beautiful and well grown house plants (monstera, bamboo palm, and a bird of paradise). Wow! She somehow orchestrated picking the perfect plants and having them ready for pick up in under 30 minutes. My sister had her four daughters in the car so she was unable to go into the store--thankfully Lynn was ready and had the plants ready for her!

Amazing job. So thankful for Lynn and all of her hard work. I recommend everyone to visit bachman's!

We just did a house plant haul there recently. Louanne was super helpful in educating us one which plant likes what for light and water. Bachman's is amazing!!

We are Home Depot people, but their shrub selection isn't great. Our landscaper told us to go to Bachman's and we're so glad we did! Ruthie helped us find the exact shrubs we were looking for, ordered them and we picked them up in less than three days. She was very knowledgeable, friendly and provided us with an exceptional customer experience. From now on, we're buying everything from Ruthie at Bachman's!

2024.06.12 update. They didn't have the 'Nearly Wild' shrub rose in stock, but the Lyndale store did, and they delivered 2 to the Eden Prairie store promptly, and held them for me. It's beautiful, fragrant and hardy for our planting zone. Exceptional service.

Always come back to Bachmans. Better plants, better service, friendly staff. Yesterday I returned a shrub rose that didn't show any growth yet, and it should have according to Bachmans. Got a free replacement (1 year guarantee), even though it cost a little more. I couldn't find my receipt, but it was on file since I registered. Awesome!

Very helpful staff - I was asked if I needed help finding anything right away and then again by any staff I came across. Great selection of very healthy looking plants including many I haven't been able to find in St. Cloud.

Less impressed with corporate as I had sent an email to their customer service and had to reach out again before getting a response nearly a week late.

Good and bad: Purple perks are great! Plants are always great quality. Prices are higher but you usually get great customer service and exceptional help here. HOWEVER, I just had a weird experience. Yesterday I left a small wire easel trellis in the bottom of my cart. So I called and asked if anyone had turned it in or if I could get a new one (being a purple perks member, I was certain they’d look at the hundreds of dollars we’ve spent as loyal customers and decide I wasn’t trying to cheat them out of a $7.99 item.) The employee told me they’d call me if they found it so I asked if they had another option in case someone else swiped it. She transferred me to a manager who spoke with me like I was belligerent! I was so friendly and just asking questions and she was speaking so rapidly and condescendingly, it was bizarre. I know customers can be rude but I wasn’t! Eventually she said she can’t refund me an expensive trellis item, and I said can you look at my account again because it wasn’t expensive. Then she came back and said she’d refund it or set aside a new one. Good grief! They treated me like I was a horrible person before she even looked at what I was talking about! They have my entire purchase history at their disposal and she didn’t check. I have had such great experiences so far, just this one is off. Not the friendliest, very defensive, and abrasive. Something to improve!

Always a calming shopping experience. Lovely chatting with the sales associates while waiting for wrapping/bagging. Susie B and Kathy were awesome.

Went in to order flowers for a funeral. The gal who helped us was fantastic - offered ideas, colors, etc. Was patient and helpful. We finalized the process - the arrangement would be ready Friday for an early Saturday funeral. We were not thrilled to have to pick them up, but that was ok. Friday afternoon I stopped to pick up the arrangement and things were quite a bit different. The gal I spoke to went to the back to grab the flowers - she came back with a black bucket containing two small bunches of iris's. I said that's not what we ordered - rather than going to in the back and looking again she said she had no clue and didn't have anything more for us. I was in panic. I paid $140 for an arrangement and there was nothing!!!! I didn't have time to wait for one to be done (I'd already paid) and the funeral was scheduled to start an hour before you opened. I could not get my phone to pull up my email for the confirmation - she stood and hovered rather than checking "in the back" for the order. Finally someone was able to find the order in the system - the gal went to the back and returned in less than a minute with the order.

Your employee's should be doing a better job of knowing which order are being picked up and where pick-up's are located. Though the gal apologized, she seemed quite smug about it. I'm not impressed.

They had a really unique and fun selection of pots - and a lot of very nice and pretty cheap plants! I was able to get a medium sized plant and a fun pot for around 11 dollars, when other places the plant along would cost about that much. I haven't been there in the summer recently, but they have a large outdoor space for larger plants and trees. They also have a section for water and pond plants too. Overall this is a really good place to buy unique plants without spending a super large amount of money!

Very wide selection of plants and shrubs. Good prices and nice quality.

Bought a tree here and employees handled the tree in such great care making sure I was able to transport the tree in the back of my car. I have not had any bad service from any Bachman’s. They train their employees well!

Whelp it started by me looking for Dept. 56 stuff, of which they do not have, but ended with this wonderful ensemble! And all for less than $100! It’s absolutely perfect!!!! Bachman’s never disappoints 💕

Received incorrect floral arrangement for a funeral. When brought to their attention they were quick to respond, will deliver correctly next week. They didn’t. After I called and asked where it was, it took over a day for response, will get new bouquet out asap. Great. Except it still did not contain any of the flowers I specifically asked for. I again wrote to the Asst Manager without response. Disappointed

I had a very frustrating and poor experience with their landscape and garden services for the 2025 season. Similar to another customer who recently reviewed on the same topic: zero response to any communication, no way to communicate with the crew working at my home, oblivious crew gardening actually damaged new annual flowers (that I had to plant because they were so delayed in their work) with their blowers, weeks of delay with any plantings or mulch that were scheduled. Any attempt at resolution was offered at "next visit" 2 weeks later minimum. Multiple emails and multiple calls were never answered and when they were they were completely off topic. Of course, when you tell them you’re canceling you get immediate attention, but in my case it was just too little too late after too many things went wrong. They are embarrassingly overpriced for this kind of treatment and lack of customer service. There are many other wonderful gardeners out there for much more reasonably priced services. I moved on and I’m very happy with a new gardener.

I really love this Bachman store in my area and would rate it 5 stars, but there's one issue. There's an employee who constantly follows me and my niece whenever we shop, which makes us feel uneasy. We might look young, but I visit at least once a week and that uncomfortable feeling just ruins the experience. I get that stores need to prevent theft, but it feels unwelcoming when it seems like we're being watched all the time.