Kleve & JC Mechanical

First class honest service. Technician was knowledgeable, respectful, pleasant and efficient. First on my list for HVAC needs

The staff is always amazing, knowledgeable and they're very inexpensive and quick to fix my issues. This is the second time I've used them, (once to fix my furnace and once to fix my AC) and I will continue to use them every time. Best in the business!!!

Irresponsible company, full of liars ripping you off if you are not paying attention. I have a rental property in Eden Prairie, tenant notified me two issues about water heater: water temperature would fluctuate between hot and cold and the hot water finally was gone. It also involved an issue with AC. This company sent two technicians onsite and the nightmare began.
The tenant and I communicated with the onsite technicians AGAIN about the issues and the technicians promised us that by servicing the water heater's burner ($400) would fix ALL problems including water connection, water temperature and AC. I paid more than $600 including the overtime trip costs for two technicians.
In less than two days, the water temperature issue came back, still between hot and cold. I called again, an agent named Kyle immediately sent one technician to the property and he promised it's for free. That technician went to the property and told me "MAYBE the mixing valve needs to be replaced, the cost would be more than $800 including the trip cost".
I called this company and guy named Eric picked up my call, he said the original paperwork showed that only ONE complaint about no hot water was reported so that the technician only fixed that one particular issue and therefore they are not responsible for any other issue. With my argument, Eric said he needed to check their phone recording to see if it was me not reporting it on last Friday or their agent not picking it up. Later he told me that the recording is not available and he asked the technicians who denied that they have heard about the water temperature issue. But Eric promised me to ask the first agent and try to find the recording and call me back on the following day around 9am. Another promise.
Nobody called me until 3pm until the following day. So I called them. Only at that point I heard that Eric had actually schedule a day-off. A new agent who's name is Meddie began to deal with me with her extremely disrespectful and unprofessional customer service capability. She initially said that she also needs to check the recording and that she could even go to the phone company to pull it out. And then she said it all didn't matter and she won't check for recording because what's done is done, she said a lot of nonsenses including the threaten of hanging me up or disconnecting me. When I ask to talk to the supervisor or the owner, she said "what are you gonna talk about"? When I ask what her name is she said "Don't you remember my name from the beginning of the phone call"? Basically her argument was that "we only received one complaint no matter whether or not you reported because we can't find the proof and we don't even need to find anything, we did our work to service on the burner so the hot water was available and who the hell know the water temperature would still fluctuate. And you as the customer need to be responsible for that, we are already nice enough to waive one extra trip cost (actually was promised by her colleague Kyle).
Very disrespectful company and poorest customer service. Not even one people said sorry or felt guilty. If you are ready to be ripped off, then use this company.