Home Services reviews in Edina, Minnesota

Momchil from We Clean Carpet called before arriving, right on time and did an amazing and thorough job all same day as our first call. Very happy with the results!

Joe was thorough and knowledgeable regarding my pet stains. Explained each step taken in delivering a positive result.

Called We Clean Carpet in the morning and had service the same day. The technician arrived early, explained everything clearly, and did an amazing job—my carpets look brand new and the house smells fresh. Momchill was thorough and knowledgeable. Highly recommend and will use again!

He did a good job and got things cleaned back to their original color. I had deep cleaning done and some extras added, so it cost three times what I had planned on according to the original quote. The work done was 5 stars. The extra money, brought it down to 4 stars. I'd recommend them to others.

The technician Momchil with truck 3 came in on time explaining everything step by step also had alot of patience double checked made sure it was to our expectations which it was good 👍. Oh and the price was very reasonable for 3 rooms and steps.

Momchil with truck #3 did a great job. He thoroughly explained what he recommended and why. He did a deep clean and pet treatment. The carpet looks and smells amazing!

The service was good. There was a little bit of confusion during the purchase process as my leasing company had opted to add additional options to the service outside the scope of move out requirements. After contacting support, they agreed to remove the additional optional charges. THANKS!

These carpets were in pretty tough shape but with the basic clean and extra pre-soak the stains came right out. I would highly recommend!

I've been using this company for years and im overall satisfied with their company and services. I will always recommend this company to others. Based on their work ethics and respect, and timely manner for excellent service every time.

Nick from truck #1 did a wonderful job. My carpets are beautiful. He was on time, professional, and helpful in choosing my carpet needs.

First time getting carpet cleaning and loved it! Very professional and went out of their way to explain things. Thank you for a great service. Will be using again.

We had Nick in Van #1 and I cannot sing the praises of his work enough. He was on-time, polite and thorough. WELL worth the cost the carpets look new

I have never been more disappointed in a carpet cleaning service as with my first with We Clean Carpets. Minchill was 5 hours late for the appointment. I explained I just wanted the traffic areas cleaned with some pet issues and based on the information I was given during my "chat" would run about $175.00. My appointment was on a Friday between 1pm-3pm, received a call at 2:30pm stating he was running late and it would be closer to 3:30pm. At that point my guests from out of town were arriving around 7:30pm so I said that was fine. My guests called and said they would be coming around 9:30 instead. I received a call from Minchill at around 5:20pm stating he would be there in 30 minutes. He arrived close to 6:00pm, we discussed the areas and the pet issues, he gave me a price of $514.00. At this point, I was between a rock and a hard place I agreed to it to get it done. He was just finishing when my guests arrived at 9pm. He left and the next day I noticed that two sides of my upstairs wall was chewed up from, I assume, the hose that was rubbing back and forth. In addition, when he left my driveway, he drove over the corner of my lawn and my sprinkler head. It also took 48+ hours for the carpets to dry. I contacted the company to let them know of my experience as I thought they should be aware so this doesn't happen again. I explained that I thought it was a bait and switch on the pricing not to mention the damage to my home and yard. I did not ask for compensation, however, the service manager, John, stated he would provide me a refund. I discussed this with John, along with, apparently, the owner, Daniel, and thought we had a resolution. It has now been two weeks and I have heard nothing. I am in the practice or writing good reviews but I can not when it comes to We Clean Carpets. I am sadly disappointed.

I was thrilled to have my carpets cleaned with We Clean Carpets, the technician, Evan, explained the process and went through options with me which really helped me understand what services would be best for my space. The dispatch center made it so easy to schedule too.

10/10 service. Momchil from truck #3 was phenomenal with the deep clean service. That gentleman was very thorough about the services and explained to me what was going to be done. After the cleaning, the carpet looked good as new! The carpet looked and smelled cleaned. All the stains I had in my down stairs living room are gone. I’m a happy customer 👍 Besides the carpet, Momchil was very kind and personable. He answered every question I had and was patient with my responses. He was extremely careful with my belongings as he moved his equipment around. Great service! Will call again in the near future 👏

Very professional. The tech Nick did a fabulous job. He worked hard my carpet and worked well with many package options to find the right one for me! Highly recommend. Will use in the future! It smells amazing!

Update: They did reach back out to try and make things right which I appreciated. For that, I’m adjusting my review to 3 starts vs 1.

I didn’t need this service! I was called on a whim, said they’ve cleaned my home before (it was actually a tenant of mine that used them not me at my rental in another city) they mentioned offering me a last minute $60ish special then as we spoke more they mentioned it would be closer to $89 since they had my address wrong! I dont normally use this company. I use another that I love with a similar name so I got confused. My favorite company was out less than a year ago and things looked fairly good. She scheduled it for next day. The guy called on his way, asked me if I knew how the pricing worked and since I was quoted $89 I said yes! When he came, he pointed out a few urine marks and higher traffic areas and said it would be closer to $200! Way to ambush someone and take advantage! I said that I didn’t need it and he mentioned they would charge me a cancelation fee. I never gave a credit card so I’m not sure how that would work! He said they never guarantee a quote over the phone, they offer estimates making it my fault for not listening and that when he called he asked me if I knew how the pricing worked and that I confirmed. (Definitely learned my lesson, take responsibility for not reconfirming a few more times and will do things differently next time)! Eventually I accepted $129 job which they said they can’t guarantee they’ll look perfect since I refused some of the add on’s) I should have just refused! The carpets don’t look clean as expected, I have marks on walls and sliding door and the carpet bubbled a little in spots! The chemical smell is horrible and my kids, husband and myself had horrible sinus issues since Thursday. The guy that cleaned was nice and I could tell he felt a bit caught in the middle of things. He left a tray of some sort in the driveway! Not happy at all and felt taken advantage of!

We hired We Clean Carpet.
Our technician “Mum Chill” from truck #3 did a great job doing a deep clean and applying protection to our carpets. It looks great and smells great and we are very happy with the results.

Adding invoice so people know what to expect. I was given an estimate of about $80 based on the area (2 bedrooms and closets in an apartment we're newly moving into). The actual quote was $300 to include enzyme treatment and protectant. I have no problem with the upsell attempt and declined the add ons, and the tech dropped the price to $200, saying that was the minimum price. Based on the invoice this includes the "deep clean" level of service, but there wasn't any transparency as to what the "deep clean" level includes as opposed to the base level, or if the base level was even an option. Did I end up getting ripped off paying an extra $100 for nothing? Maybe, I dont know, it wasn't explained to me. At the end of the day, I could handle the price increase, so I paid for the service. Other prospective customers should take mg experience as a data point for what actual price to expect.

For the future, I would recommend the business to be more transparent up front on realistic pricing and clearly outline the different tiers of service.

THEY RUINED MY PRISTINE SOFA AND LOVESEAT SET!I recently had We Clean Carpets come out to refresh my beautiful off-white Bernhardt sofa and loveseat set with down cushions. The set retails for over $7000 and was a well thought out purchase to last for many years. I told the cleaner that the fabric is dry clean only, and he said that he will be using their special jet steam clean process. I insisted that it had to be dry cleaned as per the fabric and he denied me. Their website states on the first sentence under Upholstery that they determine how to clean the furniture based on the fabric. It will either be jet steam cleaned or dry cleaned. This is why I felt comfortable using this company. The cleaner promised me he does this all the time and I will be very happy with the results. After the cleaning, large water stains appeared with brownish edges on all of my seat cushions and on the edges of the arms of the sofas. I called immediately and they said they were going to send out a person who knows all about this and will be able to fix my furniture. The same cleaner came out and did not know anything about how to clean the damage on my furniture. The owner said to bring all of my cushions back to the business. They told me they would be back in 3 days in perfect condition. They never showed up or called. I called MANY times per day and they would call me, let it ring twice and then hang up before I could answer. They finally brought back the cushions 7 days later with more water stains than before they took them. I was shaking and crying about my sofas being permanently ruined and they blamed me for buying the light color and blamed the manufacturer of the sofas for putting the dry clean only fabric on them. . I have filed a claim with the BBB and am awaiting their response.

I was super impressed with Jim, he was polite, and went above and beyond on my sofa cleaning. My extra large dog is an extra large pain and Jim was able to clean up after him! High recommend!